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“Good Deal” 4 of 5 stars
Review of International Hotel & Suites

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International Hotel & Suites
2.5 of 5 Hotel   |   74-380 El Camino, Palm Desert, CA 92260   |  
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Hotel amenities
Ranked #14 of 23 Hotels in Palm Desert
California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Good Deal”
4 of 5 stars Reviewed October 27, 2012

This place is OK by me! We stayed there in one of the refurbished studios, I think # 24, for 4 nights October 2012 at a BARGAIN PRICE, well under $100/night. I left my iPod in the room and the staff was great about sending it back to me--I talked to Leo, who checked on it and returned my call. I sent them a prepaid, pre-addressed box and it was returned promptly with a nice note from Alan. It's not a 5-star resort but we definitely got our money's worth.
Pros: Nice stone tile flooring, new furniture, cabinets and refrig, location near the tennis garden, nice size room with kitchen on one wall. Flaws: Not quite decorator-perfect with a few places needing paint touch up or repairs to finish work.
We'd go back.

Room Tip: Ask for a refubished room.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Mimi005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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306 reviews from our community

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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 20, 2012

I was recently in the Coachella Valley and stayed @ the International lodge. My private condo was extremely clean & furnished during my entire stay and i quickly felt at home after a day or so into my 3 week stay. The staff was friendly & professional and always made sure I had everything (including high speed Internet). I recommend this place to anyone looking for a clean, nicely furnished condo @ at an excellent rate! 5 STARS!!

  • Stayed August 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank JScheer11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 21, 2012

I've been returning here for years. Many improvements increase the comfort but keep the 60's vibe and charm. Each unit is different, some are original and funky, some are nicely restored. You won't find cookie cutter hotel rooms (they're large studios) , and the people here are are just as approachable and interesting. Location is great, walk to El Paseo. It's not the Marriott, don't expect a $20. sandwich poolside!

Room Tip: Splurge on one of the modern/ restored studios, unless they all look the same in the dark.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank Quickslippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan G, General Manager at International Hotel & Suites, responded to this review, September 17, 2012
Thank you for your review of our hotel on Trip Advisor. We truly appreciate the positive feedback you wrote about our hotel most especially about how unique each one of our suites are in terms of decor. We are very happy to see that you have been coming to our wonderful Palm Desert oasis for years as have most of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodland Hills
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 5, 2012

My International lodge experience was the best I've had. My room was clean and luxurious. Pimp status if I might add. Leo was very friendly and accommodating. I definitely suggest International Lodge.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
8 Thank Felipe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artesia, California, United States
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 19, 2012

We've been coming up for years and try to visit at least once a summer and we always have the best time. The staff is very friendly and the rooms are perfect.. You're able to grovery shop and cook in the room and it's awesome!! Will never stay anywhere else!!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
10 Thank Deanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan G, General Manager at International Hotel & Suites, responded to this review, September 20, 2012
Deanna thank you so much for being one of our loyal guests. As you know with so many locations to choose from we never take any of our guest for granted. We look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Viejo, California, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 15, 2012

This place is horrible. The rooms are the grossest and dirtiest you will see. They do not wash the bed sheets, towels, or carpets. Me and my girlfriend were staying here for stagecoach and this placed ruined our whole weekend. The first day we showed up and walked in to the room and it smelt like trash. The bed sheets were not washed and wreaked of BO. The towels they had left for us were stained and never washed from the previous people. At this time I called the owner/ manager Allan, who did not pick up so walked to the office and was already closed at 3 in the afternoon, to see if we could get all clean bedding and towels. Not once did this joke of a manager or owner pick up or call back the WHOLE weekend.

Luckily had some blankets in my car so my girlfriend and I thought we will just lay that on the bed and sleep so we could sleep on something clean. Was I wrong. When I turned off the lights to go to bed the creatures decided to come out. As I was laying In bed and heard something running on the floor so turned on the lights really fast and what do you know. I see a mouse go running across the floor, there are two cockroaches on the counter and one running down the wall almost on to the bed where we were sleeping. At this point I knew we could not stay here.
We left that night to go sleep at Embassy Suites , which was charging 500 for one night since this was stagecoach weekend, but let me tell you, it was well worth anything to get out of this place.

The next morning I go to the office and find Mary working. I tell her about all the problems we had and she was extremely sorry and told us she would bring us new bed sheets and towels and clean up the room a little. But what do you know this never happened. At this point I was extremely upset calling Allan over and over and leaving him message to call me right away, But not once did we get a text or call back.

Me and my girlfriend were debating just going home because we could not get a decent room to stay in.

We decided to go to target to just buy new bed sheets, towels, cleaning supplies, RAID!! and air freshener because we wanted to still go to stagecoach.

The managers, staff, and owner here will not help you out at all. They will avoid and not respond to a single phone call.

At the end of our trip I went to the front office to drop off the keys and hope to find someone working. Luckily I found another manager (forgot his name) and told him about all the problems we had this weekend and told him we would like some of our money back. He would not give us anything back even for nights we did not stay since it was so dirty. We even showed him a receipt at Embassy Suites to show him we were not yanking his chain. He told us he would have Allan call us back about these issues and make it right, but this never happened.

Over the next months we fought with our credit card company to get our money and tried calling allan every couple of days to get this situation strained out, But never ended up getting anything worked out.

I do not recommend this place to anyone. It is a complete joke!!!!

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan G, General Manager at International Hotel & Suites, responded to this review, September 22, 2012
Dear Guest, I apologize for the level of hospitality you received on your stay back in 2011. I do appreciate your feedback and can assure you that none of the issues described have taken place since your departure in April 2011 . My team and I use guest feedback as a tool to improve our processes and procedures. We've made great strides in the past two years to improve and expand our guest relations. On behalf of myself and my staff we hope you can give the International Lodge another opportunity to be your Palm Desert Oasis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Desert, California
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 11, 2012

The international lodge was amazing..the staff here was so friendly and made my guest and I feel at home..the room was great..very clean and updated and very roomy..the onsite pool was very clean..the entire property is well kept...I will definitely come back here again...and its less than 1mile from restaurants and shopping.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
7 Thank Peder R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about International Hotel & Suites

Address: 74-380 El Camino, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Palm Desert
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#8 Business Hotel in Palm Desert
#11 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates):
Hotel Class:2.5 star — International Hotel & Suites 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
The International Hotel & Suites has been providing exceptional service for over 35 years. The hotel's rooms compromise of all suites, with large kitchens and bathrooms. Each of our 52 Suites are unique in ambiance and furnishings. We carry a three diamond rating with AAA and boasts beautiful surroundings within minutes of world famous El Paseo Drive. Seventy percent of our guests are repeated customers. Come share the secret of Palm Desert's hidden gem. ... more   less 
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Also Known As:
International Hotel Palm Desert

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