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“Always Good, Always Consistent” 5 of 5 stars
Review of Hampton Inn & Suites Palm Desert

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Hampton Inn & Suites Palm Desert
2.5 of 5 Hotel   |   74-900 Gerald Ford Drive, Palm Desert, CA 92211   |  
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Ranked #5 of 22 hotels in Palm Desert
Scotts Valley, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Always Good, Always Consistent”
5 of 5 stars Reviewed November 11, 2013

We have stayed at this particular Hampton numerous times in order to deal with family business. The closeness to everything is important, and the staff has always been exceptional. Breakfast is great with variety to please any palate, and it's easy to check in and out. Being a Hilton Honors member was a result of staying in this hotel. Now I look for Hiltons when I travel to other areas because of the exceptional service experienced at this Hampton Inn. Five stars!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review, November 16, 2013
Dear Thomas DC,

Hi! My name is Maria Banning and I am the Front Office Manager for the Hampton Inn and Suites! On behalf of the hotel, WELCOME BACK and thank you for the positive response and feedback from you! We are delighted that you choose to stay at our hotel whenever you are in the area.

I will be sure to share your comments with the staff, they will be pleased to know they are doing a great job!

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here. :-)

Sincerely,
Maria D. Banning
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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231 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Los Angeles, California
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 5, 2013

From my varied travel experience, Hampton Inn is a reliable, dependable, consistent and trusted brand. This hotel was no exception. It was very convenient after a long day on the road. It is very convenient to the Interstate. The front desk were very nice and welcoming. The rooms were large and comfortable. The bed was very comfortable. The rate was very reasonable. I would stay here again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review, November 16, 2013
Dear GabrielR89,

Thank you for the fabulous trip advisor review. We greatly appreciate your loyalty to the Hampton Brand of hotels and you found exactly what you were expecting here at the Palm Desert Hampton! A hotel that is reliable, consistent and trusted, with a welcoming front desk staff and clean rooms!

Please feel free to contact me directly the next time you are in town.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here. :-)

Sincerely,

Maria D Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, Ca 92201
760-340-1001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina & California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 4, 2013

First of all, let me say the Hampton Inn was very easy to find. It's one block off the freeway. I, and I'm sure many others, have had to hunt down hotels in an unfamiliar location which can be quite frustrating to a traveler who's been behind the wheel for 8+ hours. On out arrival, the front desk staff was courteous, pleasant and very helpful. The 2-room suite was "compact" but very clean and comfortable. The king size bed was just the right firmness and provided a much-needed restful night's sleep. We were quite surprised at the Complimentary Breakfast, as it was a step above the usual cold cereral and waffles variety. Hot cereal and egg dishes, among the myriad of breakfast breads and juices, were very good. There were 3 varieties of hot coffee to please every wake-up requirement. The surrounding area offered all kinds of shopping and eating places, from Carl's Jr. and Starbucks, to much fancier restaurants. Although we were here for just one night, we look forward to a return visit.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review, November 16, 2013
Dear Traveling Partners,

On behalf of the hotel and staff I would like to extend a very enthusiatic THANK YOU for your glowing review on Trip Advisor!

We are happy to hear you had no trouble finding us off the Freeway after an exhausting day of driving and that you were greeted with courteous, pleasant and helpful staff members along with your room being clean and comfortable! You can be confident I will be sharing your wonderful comments with our team!

Please let me know if you need anything during your future stays with us.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here! :-)

Sincerely,
Maria Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, California 92211
760-340-1001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorba Linda, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed November 3, 2013

I attended a conference in Palm Springs, but couldn't afford to stay there for the night, so I contacted Hampton Inn in Palm Dessert. As I walked in, I remembered the daily chocolate chip cookies they serve, and smiled. The people who work at the desk were knowledgeable and kind.
My room was very clean and spacious, with a nice view of the mountains. It had a small microwave, a refrigerator, and plenty of outlets for all my electronic devices.
The hotel is near a number of places to eat and shop. I went to Trader Joe's and brought back a salad, and relaxed. I'm not good at sleeping away from home, and the air conditioner was pretty noisy, but I did mange to sleep the night.
Breakfast is available and diverse. The scrambled eggs with ham and cheese were pretty good, but the french toast sticks were icky- I guess a child might like them. Fresh fruit and freshly made waffles are better ideas. I think it's a good deal for a night- just fancy enough to feel that they care!

Room Tip: I would ask for a room on the third floor with a view of the mountains. Nice view at sunset!
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review, November 13, 2013
Dear gingercany,

Thank you for the detailed and fantastic review regarding your stay with us! It is wonderful to know that from the moment you walked in the door you were greeted with the sweet aroma of fresh baked chocolate chip cookies. We are pleased our agents were not only kind but knowledgeable and we are glad you enjoyed the complimentary breakfast as well when you awoke the next morning.

We will be upgrading our ac units in the upcoming year to new, quieter ones and we hope to see you again after these new units are installed!

You can be confident I will share your comments with everyone here at The Hampton. It is always a pleasure for the team to know their efforts do not go unnoticed.

Please let me know if you need anything during your future stays with us.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here. :-)

Sincerely,
Maria D. Banning
Hampton Inn and Suites
Palm Desert, Ca 92211
760-340-1001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
57 reviews 57 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 29, 2013 via mobile

Stayed two nights in a one room suite. The room was both clean and comfortable. The only negatives were a non-working TV in the bedroom, and a stained shower curtain. Enjoyed their free basic breakfast, sharing the dining area with a notorious motorcycle gang that was also staying at the hotel.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review, November 13, 2013
Dear Kono777,

Thank you for taking the time to review our hotel on Trip Advisor. We appreciate your feedback and the information you have supplied us with helps to improve our hotel, as well as give our team the knowledge to better accommodate our guest’s needs and overall experience. Your comments concerning your tv will be directly relayed to our staff to ensure they are checking rooms to ensure everything is funtioning properly. Generally it is an issue with the controller and is easily fixed.

Please feel free to contact me directly next time you are in the area and I will personally make sure you have a pleasant and comfortable stay with us.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here.

Sincerely,
Maria Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, California 92211
760-340-1001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Forest, United States
1 review
5 of 5 stars Reviewed October 27, 2013

Very comfortable bed and a great staff willing to help with any problem you may encounter. Breakfast was fantastic, eggs, cereal, waffles and lots of choice. Bacon, sausage, juices and terrific coffee.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review, November 13, 2013
Dear Latona J,


Thank you for the detailed and fantastic review regarding your stay with us! It is wonderful to hear that our team members were members are willing to help with any problem our guests may encounter. We are also glad you enjoyed all the different items our complimentary breakfast offers when you awoke the next morning.

You can be confident I will share your comments with everyone here at The Hampton. It is always a pleasure for the team to know their efforts do not go unnoticed.

Please let me know if you need anything during your future stays with us.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here. :-)

Sincerely,
Maria D. Banning
Hampton Inn and Suites
Palm Desert, Ca 92211
760-340-1001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
las vegas, United States
1 review
5 of 5 stars Reviewed October 27, 2013

Everything was as expected for a Hilton property. Bravo. The beds are always good. Price is fair for the services offered. Breakfast is free along with the internet. I had a quick turnaround stay for business and appreciate no drama from the hotels i pick along the way.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Front Office Manager at Hampton Inn & Suites Palm Desert, responded to this review, November 13, 2013
Dear Anthony B,

Thank you for reviewing our hotel on Trip Advisor. We are happy to know our hotel and staff met all of your expectations like a Hilton property should! We are pleased you had a "drama free" stay especially while traveling for business. We appreciate your comments and you can be confident I will be sharing them with the team!

Please let me know if you need anything during your future stays with us.

Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here. :-)

Sincerely,
Maria D Banning
Hampton Inn and Suites
Palm Desert, Ca 92211
760-340-1001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Palm Desert

Address: 74-900 Gerald Ford Drive, Palm Desert, CA 92211
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Palm Desert
#4 Family Hotel in Palm Desert
#4 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Palm Desert 2.5*
Official Description (provided by the hotel):
Whether you're staying for business or vacation travel, here at the Hampton Inn & Suites in Palm Desert, we're passionate about taking good care of you and providing you the best place to stay. That's why we offer a broad range of services and amenities at our hotel to make your stay exceptional. The best part is we have a very enthusiastic and friendly staff that aim to make your stay more personable...we like to call it having great "Hamptonality" to share with each and every guest! ... more   less 
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Also Known As:
Hampton Inn & Suites - Palm Desert Hotel Palm Desert
Hampton Inn And Suites - Palm Desert
Hampton Inn Palm Desert
Palm Desert Hampton Inn

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