Due to a family emergency, I needed a hotel room for one night near Indio, CA. Apparently they are hard to come by at the last minute. Understanding beggars can't be choosers, I booked the Hampton for $189 for one night. I booked through Orbitz which gave me the best rate and I booked a king room. My husband and I arrived somewhat late, around 9:30pm, after visiting with our ill family member in Indio. Upon entering our room, we were dismayed to discover we were given 2 double beds instead of one king. The young man on duty told me that was the last available room and he could not move me. When I explained that I simply wanted the room I had booked, or some money refunded, he instructed me I had to call Orbitz because Orbitz did not specify a king room. He stated there was no manager on duty because she had left for the day. The next morning I Spoke with the manager who was very kind and she apologized for the mixup. However she reiterated the Hampton was not responsible and I had to deal with Orbitz. Although this was not the end of the world by any means, it was annoying. Also the shower head was strange at this Hampton- it was a handheld unit and would not stay put. Extremely difficult to take a shower. Beds were definitely NOT the usual Hampton beds - which we love...these were hard!
Breakfast was good, as Hampton continentals usually are. Enjoyed the healthy options such as yogurt and oatmeal.
I still appreciate Hampton Inns for being quality hotels in my price range, but not sure I'll stay at this particular one again.
- Official Description (provided by the hotel):
- Whether you're staying for business or vacation travel, here at the Hampton Inn & Suites in Palm Desert, we're passionate about taking good care of you and providing you the best place to stay. That's why we offer a broad range of services and amenities at our hotel to make your stay exceptional. The best part is we have a very enthusiastic and friendly staff that aim to make your stay more personable...we like to call it having great "Hamptonality" to share with each and every guest! ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn And Suites - Palm Desert
- Hampton Inn & Suites - Palm Desert Hotel Palm Desert
- Hampton Inn Palm Desert
- Palm Desert Hampton Inn