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“good room” 4 of 5 stars
Review of Hampton Inn & Suites Palm Desert

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Hampton Inn & Suites Palm Desert
2.5 of 5 Hotel   |   74-900 Gerald Ford Drive, Palm Desert, CA 92211   |  
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Ranked #5 of 22 hotels in Palm Desert
Laguna Beach, California
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“good room”
4 of 5 stars Reviewed December 17, 2012

We stayed two nights, it was near the freeway and had good access to nearby restaurants. Our room was quiet, clean and spacious. Breakfast was well maintained and had good food quality. The front desk staff was helpful. Internet access was free but somewhat slow. The television channel selection was minimal.

Stayed November 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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195 people have reviewed this hotel

Traveler rating
    97
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
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English first
Westlake Village, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 10, 2012 via mobile

Went to palm desert to get away after surgery and needed a change of scenery. I usually stay at aqua caliente but it was booked. I live near a hampton inn and saw this one being built ,looked very nice. The front desk guy was nice but very flustered and was doing four different things at once and was distracted from helping me many times! Finally got in my room and it was clean but smelled musty. This was supposed to be a suite but the bedroom was tiny and the noisy air conditioner was right near the bed and was so loud it woke you up every time it went on. There were delivery trucks in the middle of the night right outside my room that hummed and was left running for a long time. Shook the room. The walls were so thin i heard the guests upstairs peeing in the toilet , flushing and talking all nite! Real relaxing get away!!? I will not ever stay at a hampton inn again!

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Manager at Hampton Inn & Suites Palm Desert, responded to this review, December 15, 2012
Dear Chefboo3,

We appreciate the information you've shared with us. I want to personally apologize for the hotel not meeting your expectations. We want our guests to have the best experience possible where every part of their stay is pleasant and comfortable. You can be confident that I will personally make sure to follow up on your concerns beginning with my staff and the issues you encountered with the accommodations. We strive to provide excellent customer service along with quiet, comfortable rooms and are truly sorry we were not able to provide the service you were expecting.
We value you as a guest, and hopefully you will be able to give us another chance so that we can demonstrate our commitment to your comfort.

Please feel free to contact me directly with any questions or concerns.

Sincerely,

Maria D. Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, Ca 92201
760-340-1001
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente, CA
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 20, 2012

We stayed here for one night before getting on the road in the early a.m.. The regular king bed rooms (not suites) were reasonably priced , with clean rooms, coffee maker and frig, and free internet access. The bathrooms were small, but nice. The bed was extremely comfortable with great pillows and comforter. I was happy that the very nice buffet type continental breakfast started at 6am. This allowed us to eat and be on the road by 7am. The breakfast was not lacking in anything, with many choices. I will definitely stay here again. Easy on and off access to the freeway, near restaurants, grocery, and Starbucks.

Room Tip: The elevator is slow, so first floor might be ideal.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Manager at Hampton Inn & Suites Palm Desert, responded to this review, December 15, 2012
Dear tjbeaches,

Thank you for such a wonderful review. We appreciate the information you've shared with us. We are glad to know that our hotel and staff met all your expectations. We strive to provide excellent customer service and quiet, clean comfortable rooms. It is always a pleasure to hear such wonderful responses from our guests.

Please let me know if you need anything during your future stays with us.

Have a happy holiday season!

Maria Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, Ca 92201
760-340-1001
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mattpoisett
Top Contributor
140 reviews 140 reviews
15 hotel reviews
Reviews in 70 cities Reviews in 70 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed November 19, 2012

We stayed for two nights. The room was clean, big and comfortable. It was quiet in the hotel. The breakfast was perfect for us, fruit and cereal and toast, But there were many other hot items to pick to eat. Internet access is free and easy to use. The fitness center was clean and well stocked with equipment. We did not use the pool but people were using the pool. Great place to base our visit.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonPD, Manager at Hampton Inn & Suites Palm Desert, responded to this review, December 15, 2012
Dear hcrotter,

Thank you for a fabulous trip advisor review. We greatly appreciate the information you've shared with us concerning your stay. We are thrilled that our staff and hotel exceeded your expectations and look forward to your future stays with us.

Please feel free to contact me directly the next time you are in town.

Have a safe and happy holiday season!

Sincerely,

Maria D Banning
Front Office Manager
Hampton Inn and Suites
Palm Desert, Ca 92201
760-340-1001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan Capistrano, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 2, 2012

My wife and I stayed here while attending a mini-class reunion with her classmates. The hotel location is perfect...just a couple of quick turns off the freeway and you're there. The rooms are very large and the beds are super comfortable! The complimentary breakfasts are equal to anything you could order in a restaurant. Plenty of fruits, cereals and hot items which change each day. Four types of coffee......we loved the Robust Blend. The hotel clerk (Bre) helped with any questions. The dining room service lady always made sure we had anything we needed.

Room Tip: We always request a room on the top floor because the foot noise may be objectionable from the floor...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAPAN
Top Contributor
225 reviews 225 reviews
76 hotel reviews
Reviews in 64 cities Reviews in 64 cities
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed September 24, 2012

This is a nice hotel, looks good from the outside as well as from the inside. Our King room was a good size, the bed was comfortable. Usual Hampton Inn experience. Very clean. This is a chain that very rarely disappoints. This particular hotel is close to the freeway, yet there is no noise to be heard at all. Which brings me to the only negative. I am a big fan of fresh air and always want to be able to open a window. This could not happen here, windows are fixed shut. But that is just my pet peeve. Otherwise no complaints at all, restaurants are in walking distance as well as Fast Food joints and getting towards the action in the desert by car is just a short hop away. Staff is super friendly as well.

Room Tip: All rooms are "soundproof", every room is good.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 1, 2012

We stayed here on our way back from the trip where we stayed in the Garden Inn, Rancho MIrage on the way out. We liked this property better.
The included breakfast was good. Included omelettes (pre-made but good), sausage slices, and the usual cereals, juices. toast, etc.
It is convenient to I-10, but not too close. Have to drive to any restaurants for dinner.
Good choice for those passing through.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Palm Desert

Also Known As:
Hampton Inn & Suites - Palm Desert Hotel
Hampton Inn And Suites - Palm Desert
Hampton Inn & Suites - Palm Desert Hotel Palm Desert
Hampton Inn Palm Desert
Palm Desert Hampton Inn
Address: 74-900 Gerald Ford Drive, Palm Desert, CA 92211
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Palm Desert
#5 Business Hotel in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Palm Desert 2.5*
Official Description (provided by the hotel):
Whether you're staying for business or vacation travel, here at the Hampton Inn & Suites in Palm Desert, we're passionate about taking good care of you and providing you the best place to stay. That's why we offer a broad range of services and amenities at our hotel to make your stay exceptional. The best part is we have a very enthusiastic and friendly staff that aim to make your stay more personable...we like to call it having great "Hamptonality" to share with each and every guest! ... more   less 
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