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“Great Place to Stay!!” 5 of 5 stars
Review of BEST WESTERN PLUS Palm Desert Resort

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BEST WESTERN PLUS Palm Desert Resort
3.0 of 5 Resort   |   74695 Highway 111, Palm Desert, CA 92260   |  
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Ranked #14 of 22 hotels in Palm Desert
Grand Rapids, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Place to Stay!!”
5 of 5 stars Reviewed February 21, 2013

We stayed at the Best Western Plus in Palm Desert in Feb., 2013, and we loved the place. It was quiet, very clean, and excellent in every way. Our free breakfast was cooked to order (pancakes, eggs, hash browns, bacon, etc.) The pool area was perfect for us, and every room has a balcony or outdoor patio. When we checked in, we were given an upgrade of room, too. The flowers and shrubs were so lovely. Everything was better than we expected for the price we paid.

The staff were friendly and the price was economical. It's located in a perfect place where all the good restaurants are. We felt safe because the area is very nice there.

I would definitely stay there again!

Room Tip: Ask for a balcony that gets afternoon sunshine!
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review, February 22, 2013
Thank you for your leaving your feedback. We appreciate you taking the time and our team was excited to hear your comments. We hope you come back and see us again soon!
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359 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Oregon
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2013

I was in town two nights for business and was pleasantly surprised with my stay. I'd waited too long, it was coming into tourist season (February), and there were two conventions in town, so I was lucky to get a room. Unfortunately, it was the access room and everything was low, but nice. The breakfast was very good and included in the room price. The hotel is located on highway 111 but it was very, very quiet. I'd stay here again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review, February 20, 2013
Thank you for taking the time to review our hotel. We are glad that you enjoyed the hotel and that it was conveniently located.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, New Hampshire
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 16, 2013 via mobile

The lobby and breakfast area are beautiful but the rooms are not kept up. Painting and repair are needed of furniture and bathroom . Larry was very helpful and cordial from reservation deskThe pool area was a plus and breakfast delicious. Great breakfast chef!

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review, February 20, 2013
Thank you for taking the time to review our hotel. We are glad that Larry was able to assist you and that you enjoyed the breakfast. We apologize for the room and will use this feedback to improve it.
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San Francisco, California
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 14, 2013

Whenever we go to Palm Desert we stay at this location for many reasons: The leisure facilities including tennis and swimming. The extras such as a cooked breakfast and on site pc's. The central location allowing walking access to restaurants, supermarkets and shopping. The efficent, helpful and friendly staff particularly Larry who manages to find solutions to problems with the greatest of ease.
Seniors like to stay here so you can at times feel you're in a BBC comedy special but the old folks don't like the pool. Relaxing in the water with palm trees swaying against the azure blue sky is indeed an oasis knowing that with the proliferation of seniors noisy kids are also deliciously absent lending an almost giddy luxury sensation to the experience.
In conclusion, don't be such a chiseler and stay in the suites.

Room Tip: Stay in the suites.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review, February 15, 2013
Thank you for taking the time to review our hotel. Your words were wonderful and much appreciated. We are glad that you enjoyed your stay and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hood river
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 5, 2013

This was rated as a 3 star hotel but was not up to the standards one would expect. The rooms were dingy and the furnishings, linens and towels were old and needed to be replaced. The pool area and gardens needed trimming and care. The elevator was old and noisy. The breakfast was OK but the orange juice tasted like water. Parking was free. The signs were not clear to the rooms. The parking area was dark. I would not recommend this hotel.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review, February 6, 2013
Thank you for taking the time to post a review about our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, Iowa
Top Contributor
102 reviews 102 reviews
71 hotel reviews
Reviews in 54 cities Reviews in 54 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed February 3, 2013

Stayed here for a couple of nights while working a convention, which was just a few miles away. We selected it for two reasons, the location and the great pictures posted which made the place look a little nicer than the other choices.

The place is clean and the staff friendly, however there are issues with the facility. First, about half of the lights in the outdoor hallway were either broken or disconnected to save energy. This gave the place a scary feel at night with lots of corners for people to hide in. My wife felt uncomfortable. The public areas except for the lobby were typically worn and showing their age.
The room was nice, the bed comfortable, and the internet worked beautifully. I would stay here again - but now I know what to expect.

Room Tip: I would recommend staying off the 3rd floor as the elevator can be slow.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternpdmanager, General Manager at BEST WESTERN PLUS Palm Desert Resort, responded to this review, February 6, 2013
Thank you for taking the time to review our hotel. Also thank you for your comments about our staff and amenities we try to make sure everyone has an enjoyable stay. We will look into the lights around the property and see what we can do to implement improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Palm Desert Resort

Address: 74695 Highway 111, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Palm Desert
#5 Top resorts Hotel in Palm Desert
#9 Family Hotel in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Palm Desert Resort 3*
Official Description (provided by the hotel):
Choose this pet-friendly Coachella Valley hotel located centrally in Palm Desert close to Indian Wells Tennis Gardens, PGA WEST golf course, and Joshua Tree National Park.Welcome to the BEST WESTERN PLUS Palm Desert Resort where guests can expect a friendly and knowledgeable staff, clean guest rooms with outdoor patios or balconies and a hot cooked to order breakfast. The hotel is situated in the heart of Palm Desert close to Highway 111 and minutes from Interstate 10.Enjoy the view from one of our 130 guest rooms or 22 suites with cable television with HBO and complimentary high speed internet access. Relax in the heated pool and spa with outdoor cooling mist system. Additional amenities include 2 tennis courts, exercise facility, business services and meeting facilities.The BEST WESTERN PLUS Palm Desert Resort located conveniently close to the Palm Springs Intl. Airport, Palm Springs Convention Center, and El Paseo Shopping District. Also within 20 minutes are 3 casinos (Fantasy Springs, Spa Resort Casino, and Agua Caliente Casino), Big League Dreams Sports Park, College of the Desert where they hold the street fair every weekend and the McCallum Theater. ... more   less 
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Also Known As:
Best Western Plus Palm Desert Hotel Palm Desert
Best Western Palm Desert
Palm Desert Best Western

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