We are owners at Shadow Ridge and have probably stayed there at least 25 times. It is still our favorite family hotel. You can't beat the pool and all the activities they have at the resort. There are a couple things to note. The property including the rooms have been renovated. We loved what they did with the rooms-new furniture, new refrigerator, new washer/dryer, etc. We weren't so thrilled with the Maze renovation. It used to be a great place for teens with an indoor ping pong table, lots of video games, etc. Now it's set-up for younger children and really wasn't of interest to my teenagers. However, we still had a great time. Also, I haven't been able to check in before 4 in a long time, so don't bother trying. You might as well just leave home a little later and get there at 4. This is a great place to go as a family!