After waiting 3 years to finally go to this new property, I was speechlessly stunned by the cheapness of the whole place. Unwelcoming front desk who seemed irritated by guests requests. I had to change rooms because my first place was right in the parking lot. ....I finally was giving a new place and it was worse! Dark everywhere. The patio is more like a garage...dark all day and miserable to be in.(out)? No view to the outside. You wouldn't know that you were in the desert, since you couldn't see out. Bathrooms are very basic with only the bare minimum of amenities. Westin should provide luxury amenities...shower cap, nail file, cotton balls...ect. You could call and request them but, in a true fine establishment those luxury touches should be in place. Cheap , tacky photographs on the walls and other than those, no art or decor at all. No places to be outside...no benches or plunge pools near the buildings so there is no place to be other than the pool area, which feels cheap and it is a long way to find the toilets/showers. I requested a lounger so that I could go to the end of my building to relax and was told that it couldn't be done because they couldn't move a lounger from the pool area...! Tacky towel check-out system...as it I was going to steal one of their towels? I think they just didn't want to bother with picking up towels around the pool. The whole place felt cold, and definately not fun at all. The bell staff were nice, friendly and great!! Can't say that about the front desk staff at all. They seemed irritated most of the time.
I will return to the desert, but not here! No way would I bring by family and friends here to this dark, depressing place. Westin should be ashamed of themselves!
- Also Known As:
- Westin Desert Willow Villas Hotel Palm Desert
- Westin Desert Willow Villas Hotel
- Official Description (provided by the hotel):
- Stand alone Westin Timeshare resort. ... more less
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