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“Great vacation!” 5 of 5 stars
Review of Westin Desert Willow Villas

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Westin Desert Willow Villas
4.0 of 5 Hotel   |   75 Willow Ridge, Palm Desert, CA 92260   |  
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Ranked #2 of 22 Hotels in Palm Desert
La Grange, Illinois
1 review
“Great vacation!”
5 of 5 stars Reviewed March 31, 2013

We love staying at the Westin in Palm Desert! The accommodations are great, large pool, great service and helpfulness. Starwood Vacation ownership enables us to have consistently very nice vacations. And golf at Desert Willow is terrific--2 courses! We plan to return every year!
Karen R.

Room Tip: If you have children, best to stay in building 1 or 2 as these are close to pool and activity room
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, April 6, 2013
Dear Guest, thank you for providing us your feedback on your stay at our resort. We were excited to know that the accommodations and the staff met your needs. We appreciate you taking the time and we hope to have you as a guest in the near future.

Warren Jerome

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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418 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
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English first
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 25, 2013

This 3 year old resort is beautiful and growing quickly.
The pools are comfortable and well designed, lots of fun for the kids with a waterslide and kid projects going on all day long.
The resort restaurant is functional, yet basic. The food is very adequate in quality, considering that the lodging units have kitchens and the property has several bbq's conveniently distributed around the property.
We stayed at the Westin Mission Hills last year and find that it is a 2 star property compared to this beautiful resort.
The adult pool is very relaxing and has a lot of shade space available, the kids pool is a blast. This is a very nice family resort.
The staff were wonderful.
The kitchen in unit 6211 was nicely provisioned with all the comforts of home.
Check out this resort and enjoy!
I'm going back as soon as I can.

Room Tip: The hotel provides golf cart shuttle service throughout the resort, enjoy!
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, March 28, 2013
Dear Guest, thank you for taking the time to provide us with your feedback. We were happy to know that the accommodations, pools, bbq and restaurant met your needs. It was a pleasure to hear that you found time to relax during your stay. Hoping you next visit is in the near future.

Warren Jerome

Director of Operations
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Austin, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2013

This property is open, gorgeous, clean and very accessible. The rooms are large with well stocked kitchen and bath. The concierge was incredibly helpful with things to do, where to eat, etc. The pool areas were beautiful and they are building 3 more pools. The Westin has superb service and we used it as our jumping off point to attend the BNP Paribas tennis tournament whcih was 10 minutes away. The Westin even supplied the daily match schedule in the morning so we could plan our day. Now, just put the Tennis Channel on the TV provider and we're in heaven!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, March 28, 2013
Dear Guest, thank you for providing your feedback regarding your stay at our resort. The staff will be pleased to here the comments regarding the rooms, amenities and cleanliness. We appreciate your feedback on your experience with the concierge team as well. Hoping to see you again soon.

Warren Jerome

Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 18, 2013 via mobile

The serviced apartments here are like heaven -- clean, comfortable and luxurious!!! We were forced to move here as the Westin Mission Hills was booked up for our last night in the area and what a great surprise it was!!! Much nicer than the other Westin!!'

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, March 19, 2013
Dear Guest, thank you for providing us your feedback on our resort. We were happy to hear that your stay was nice and comfortable. We look forward to your next visit.

Warren Jerome

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monarch Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

Wonderfully decoraed and very clean. Calm and serene surroundings and centrally located to any events in the Inland Empire. Staff is very pleasant, helpful and accommodating! Would recommend for both long and short stays. Building 1 and 2 is away from the construction.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, March 19, 2013
Dear Guest, thank you for providing us with feedback regarding your stay. The staff appreciates your comments about being helpful, pleasant and accommodating. We hope to have you as a guest in the future. Thank you again!

Warren Jerome

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 15, 2013 via mobile

Daily rate was excellent. Room was lovely, clean and well-stocked kitchen. Great happy hour with fireplace and tasty reasonable food. I would definitely stay here again. Bathroom was huge with a fantastic large jacuzzi tub. Good location that's pretty central to most things.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, March 17, 2013
Dear Guest, thank you for your positive feedback regarding our resort. It was great to know that the amenities and property location met your needs. The staff will appreciate the comments regarding outstanding service! Thank you again for taking the time to inform us of your experience. We hope to have the opportunity to service you in the future.

Warren Jerome

Director of Operations
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach CA
Top Contributor
72 reviews 72 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 14, 2013

Caveat - we were here on a great promotional rate through SPG membership.

The property is gorgeous and impeccably maintained. The Westin Heavenly bed is here and we slept better than we sleep at home. Even though the property was full, the pools were not crowded and the kids seem to stay at one set of pools so there is an adult area at the larger pool. I didn't see any sign designating it, though.

The poolside food and beverage service is frequently available. We enjoyed an excellent turkey sandwich ($13) and a couple of margaritas ($9 each, $5 at happy hour).

The rooms are either a one bedroom with queen and a kitchenette or a larger one bedroom with king and kitchen. Both are spacious, well appointed and comfortable, with 2 TVs. Showers have rain style shower heads with detachable wands. Larger villas have a large spa-style tubs, while the smaller ones have regular tubs.

You can also rent(or own if you want to become part of their vacation owner program) both the large and small together, as they are connected with a locking door between them.

Our one complaint was the construction noise from 8:00 a.m. until 5:00 p.m. ( They do stop for lunch.) They are building 12 more buildings. The construction is metal, so the banging and sawing is shrill, loud, and can be heard throughout the property. The pool has enough other noises to move the construction noise to the background, but we were in building 4 and looked right at the construction for our view. It was too loud for us to be able to use our lanai and we certainly couldn't sleep past 8a or take a nap during the day.

We did ask to be moved but the property was full. That and the fact we were on the low, promotional rate.

The location is good, between the Westin Mission Hills and the Marriott Desert Springs, with a grocery store and several restaurants close by. The property is on the Desert Willow golf resort.

There are kids programs available for families and a large water slide at the pool.

We thoroughly enjoyed our stay and would be happy to return. After the construction or in a building away from it.

Room Tip: Ask for a room away from the construction. Right now that would be anything NOT in Building 4. You...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, March 17, 2013
Dear Guest, thank you for taking the time to give us your feedback about your experience. The staff will be happy to know that the rooms and amenities met your needs. I apologize that we were unable to provide a different location for you during your stay. We were glad to hear that your time here was enjoyable. Please reach out to me directly should your travels bring you back to our resort in the future.

Warren Jerome

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Desert Willow Villas

Address: 75 Willow Ridge, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Palm Desert
#2 Family Hotel in Palm Desert
#2 Business Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Desert Willow Villas 4*
Official Description (provided by the hotel):
A starwood villa resort offering just-like-home amenities in world class destinations. The westin desert willow features Westin amenities coupled with stylish and spacious accomodations. Experience the value of a villa and enjoy no resort fees. ... more   less 
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Also Known As:
Westin Desert Willow Villas Hotel Palm Desert

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