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“Just loved it and will be back!” 5 of 5 stars
Review of Westin Desert Willow Villas

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Westin Desert Willow Villas
4.0 of 5 Hotel   |   75 Willow Ridge, Palm Desert, CA 92260   |  
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Ranked #2 of 22 Hotels in Palm Desert
Certificate of Excellence
Sydney, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Just loved it and will be back!”
5 of 5 stars Reviewed December 11, 2012

We spent 5 nights in a one bedroom premium villa and absolutely loved it.

The villa was huge and had everything from a fully equipped kitchen, dining table, gas fire place (which would be lovely in winter), separate living area, nice bedroom with comfy bed, massive bathroom with 2 sinks, great shower and a big bath tub to a balcony. We didn’t really use the latter as it was between 104F and 110F during our stay. Thankfully the A/C kept the villa nice and cool. After travelling for over 4 weeks we also loved having our own washing machine and dryer. Everything was perfectly clean and we never heard a peep from other guests.

The resort itself is beautiful and we enjoyed the 24 hour pool and fitness center.

Palm Desert itself has a very relaxed atmosphere and we also liked the abundance of (grocery) stores such as Costco, Target, Walmart, Bristol Farms etc. The Living Desert was fun (if a little hot) and we also enjoyed the Aerial Tramway in Palm Springs.

From now on Palm Desert is a must-stop on our future trips to the US (great place to relax towards the end of a trip) and can’t wait to return to the Desert Willow Villas!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, December 26, 2012
Dear Guest, we happy to hear that our resort amenities were to your liking. The team will appreciate the comments regarding cleanliness. Thank you for your kinds words and we hope you can return to us in the near future.

Warren Jerome

Director of Operations
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538 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 5, 2012

Not disappointing. How can one be disappointed when you have a great place to stay (its' own kitchen), walk to the pool, slides, tennis courts or they pick you up to go to the Desert Willows golf course in a golf cart. The service on the site was amazing and I would return without question.

Simon was our concierge and he helped us through and made great suggestions...Your own condo in the desert without owning. INcredible. You had to drive to Palm Desert or Palm Springs but that wasn't a chore. You have privledges at the other Westin Mission Hills so all in all...things are good.

Room Tip: Know what you want and you will get it! Just ask!
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, December 26, 2012
Dear Guest, we appreciate your positive comments regarding our resort. The staff will be happy to hear the feedback about their service. We hope you can return to us in the near future. Thank you for taking the time.

Warren Jerome


Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, California
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 3, 2012

I've stayed here numerous times and love it for business and families. It's a one bedroom apartment complete with full size kitchen and washer/dryer. The upgraded suites also have fireplaces and jacuzzi tubs. You park right outside your room. It's centrally located so you can get anywhere in the desert. The couch in the living room pulls out for the kids. Gourmet grocery store (Bristal Farms) around the corner to stock the kitchen (did I mention the full sized kitchen?!).

Caution: This is NOT a romantic hotel. It is a practical hotel. There is no room service. If you want romance there are dozens of better suited hotels in the desert. The Parker, The Viceroy, The La Quinta Hotel...too many to name.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, December 26, 2012
Dear Guest, thank you for taking the time to provide us with your feedback.We appreciate your business and hope you can return in the future. We we happy to hear that we met your needs.

Warren Jerome

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 22, 2012

1. They are doing major construction of this resort and for the next several years you will have to be very careful not to get a room where construction begins outside your window at 8:00 a.m. and continues for the day
2. The Westin plays loops of canned music in all their public areas and at this particular resort they play it loudly. We will never return here because the music in the pool area was so loud that we could not concentrate to read anything but the lightest novels, in spite of many requests to turn the music down. It is vocal music from the 80's and 90's which is hard to ignore. Instrumental music, if you have to have anything would be much easier to live with. Everyone we talked to hated it, including the employees
3. The balconies on these villas are enclosed by walls on three sides and painted a dark brown. Add to that the lighting was very dim, which meant that even in the day you could hardly see to read a book. I think their design is a very big architectural mistake as you feel a bit like a mole.
4. The lock-off unit sounds like a good idea because you end up with a living room and a bedroom. But the living room windows open onto the outside walkway which means passers-by can see right into your living space so we tended to keep them closed. Add to this the dark balconies and we really hardly saw the light of day from our room, which added to the mole effect.
Overall, our stay at this resort was very disappointing and we will not return.

Room Tip: Be sure to avoid rooms close to construction and be aware that the lock-offs are quite dark because...
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, November 23, 2012
Dear Guest, I apologize that we were unale to meet your needs. We will address with our teams the concerns regarding the music playlist by the pool. We are also looking into ways to adjust the lighting in our units and balcony areas to increase light. Thank you for taking the time to provide us with you feedback.

Warren Jerome

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owatonna, Minnesota
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 20, 2012

We enjoyed a wonderful weekend. Beautiful views in all directions. Rooms were very clean and spacious. We had a large patio. With-in walking distance to best kept secret...the Fire Cliff golf course patio restaurant - Fabulous breakfasts daily with the most beautiful view. Wonderful staff, they were all very friendly. Was nice to have two separate pool areas, one for quiet and one for fun! We would definitely stay again!

Room Tip: Request a corner unit. They are much brighter and the patios get sun on them. We stayed in buildin...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, November 23, 2012
Dear Guest, thank you for your feedback regarding your experience at our resort. We were pleased to hear that you had an enjoyable weekend. We appreciate the comments regarding the golf course patio area for breakfast dining. The staff will be excited to hear that you would definitely stay with us again.

Thank you again!

Warren Jerome

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle
Top Contributor
232 reviews 232 reviews
34 hotel reviews
Reviews in 101 cities Reviews in 101 cities
227 helpful votes 227 helpful votes
5 of 5 stars Reviewed November 11, 2012

This is a new Westin property. I was in building 5, on a ground floor unit and I loved it. Free roaming jackrabbits right out the patio slider, 2 large pools at walking distance close to the lobby, the restaurant and the market shop, nice views of the golf course. Quiet and relaxed resort. Best to have a rental car to get arond town. Around the property you can either walk or get a golf cart ride. Guests can use the services at its sister property Mission Hills as well.

Room Tip: If you do not like to walk, get a room in building 1 or 2, if you like to be more secluded with only...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, November 23, 2012
Dear Guest, we were happy to know that we were able to meet your needs. A quiet and relaxed resort is what we strive to be for many of our guests. Thank you for taking time to inform us of you experience. Wee hope to have you as a guest again in the future.

Warren Jerome

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

Just enjoyed a fabulous weekend this weekend! We were celebrating our daughter's birthday and we had a great time. The villa was large enough for us that we didn't feel like we were tripping over each other and the fully stocked kitchen allowed us to cook some meals and save money. We spent the entire day Saturday by the pool - over 6 hours. There was never a loss for activities for our daughter: crafts, waterslide races, you name it! The resort was at 97% capacity but it was never too crowded. Staff was friendly, helpful and eager to please. The resort was so clean and well landscaped - very pretty. We will definitely stay here again.

Room Tip: If you only need 1 bedroom (which also includes a sleeper sofa in the living room) ask for the Premi...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson2180, Manager at Westin Desert Willow Villas, responded to this review, November 23, 2012
Dear Guest, we excited to hear that we were your choice of location to celebrate your daughters special day. We were happy to know that the kitchen facilities came in handy. The pool staff will appreciate the friendly and helpful comments! We pride ourselves on how our resort is presented to our owners and guests. Thank you for taking the time to give us your thoughts.

Warren Jerome

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Westin Desert Willow Villas

Address: 75 Willow Ridge, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Palm Desert
Amenities:
Wheelchair access
Hotel Style:
#1 Family Hotel in Palm Desert
#2 Romantic Hotel in Palm Desert
#5 Business Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Desert Willow Villas 4*
Number of rooms: 148
Official Description (provided by the hotel):
A starwood villa resort offering just-like-home amenities in world class destinations. The westin desert willow features Westin amenities coupled with stylish and spacious accomodations. Experience the value of a villa and enjoy no resort fees. ... more   less 
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Also Known As:
Westin Desert Willow Villas Hotel Palm Desert

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