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“Nice Hotel with excellent staff” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   39585 Washington Street, Palm Desert, CA 92211   |  
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Ranked #11 of 22 Hotels in Palm Desert
Naples, Florida
Top Contributor
153 reviews 153 reviews
22 hotel reviews
Reviews in 48 cities Reviews in 48 cities
67 helpful votes 67 helpful votes
“Nice Hotel with excellent staff”
4 of 5 stars Reviewed February 28, 2013

This was my second stay at the Comfort Suites in Palm Desert. The staff remembered me from last year. The front desk is very friendly and helpful. Overall it is a nice hotel - no complaints. The fitness room has only four pieces of equipment with no dumbells. There is a weight machine.

Pool is nice and clean. The eating area for breakfast is too small so you often have to wait for a table. They seem to keep the food well stocked.

This is a nice hotel and you can expect a comfortable stay at a reasonable price.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, March 8, 2013
Dear Valued Guest,

Thank you very much for staying with us again and taking the time to rate us. It is very nice to hear you enjoyed our amenities and service from our staff. Our goal is to constantly have guests return to a place where they are comfortable. We look forward to your third stay with us and thank you once again!
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122 reviews from our community

Traveler rating
    54
    44
    13
    9
    2
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27
43
11
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
los angeles
1 review
5 of 5 stars Reviewed February 25, 2013

After such great service here, I will definitely be re-booking my stay at this hotel. They made my stay here very comfortable and welcoming. The service was stellar and the staff was super friendly and very accommodating to my needs. I'm a stickler for clean beds and bathrooms. My bathroom was very clean and the bed was well-groomed. The staff was very friendly with helping me with directions to restaurants and places to visit. I give them 5 stars.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 28, 2013
Dear Valued Guest,

Thank you for staying with us and taking the time to review our hotel. It brings much pleasure to know you had a comfortable stay. Thank you again for the positive comments and we hope to see you in the near future.
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Hemet
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 25, 2013

This is a very clean hotel with all of the necessities. Staff is friendly and professional. Great, economical place to rest while enjoying the life in the desert. The hotel is right of I-10 and convenient to all of the surronding areas of Palm Springs. We used this hotel as a bed & breakfast while we visited friends in Sun City.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 28, 2013
Dear Valued Guest,

Thank you for being our guest and providing your positive feeback on our hotel. Comments and compliments are always welcomed at our property, so we can strive to be better day by day. I'm glad you enjoyed your time with us and we hope that you will visit us again soon!
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Corona del Mar, California
1 review
2 of 5 stars Reviewed February 23, 2013

We stayed for one night - 2/20/2013. The air conditioner would not work - it would start but it did not maintain the temperature. The in room coffee pot did not work.
You could hear the trains going by in the night.
Breakfast in the morning was meager. I would look for another place to stay - it is not worth the money.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 25, 2013
Dear Valued Guest,

Thank you very much for taking the time to review our hotel. I'm so sorry that your stay did not meet your expectations. Your comments will be shared with our maintenance and housekeeping staff to ensure quality control in all rooms. We would have been happy to replace your coffee maker and also check out the a/c unit if you reported it to us right away. Please contact the hotel and ask to speak with a manager as we would appreciate any further comments or suggestions you have to make sure your next stay is an enjoyable one. Once again, thank you for being a valued guest and providing your feedback.
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1 review
5 of 5 stars Reviewed February 5, 2013 via mobile

This was the second time staying here. We showed up late at about 11pm with two sleeping kids. It took only a minute to check us in. The staff was very courteous and efficient.
The room was very clean and we enjoyed the layout of the suite. Plenty of room for the kids and everyone got a good night sleep.
The breakfast was convenient and the dining area and breakfast bar were kept spotless. The staff took pride in their work and it showed.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 6, 2013
Thank you for being our guest and providing such great feedback. I'm glad you enjoyed your time here.We are continuously working on providing comfortable accomodations and great service for all of our guests. Please come back and visit us soon!
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San Clemente, CA
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 29, 2013

I was expecting a satisfactory stay but nothing fancy....boy was I surprised at how clean, nice smelling, well decorated, large rooms, and comfy beds there was. The check in was friendly and caring. The breakfast buffet was great and served early, so we could get on the road.
The hotel was conveniently located across from a nail spa so we got mani, pedis. It is close to restaurants and shopping. I wish the price was about $30 cheaper, but still, I was happy, and will stay there again.

Room Tip: The third floor has the least noise.
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 6, 2013
Thank you for being our guest and I am very glad you had a positive experience. We are striving to exceed guest expectations at all times. Please come back and visit us soon should you be in the area. Once again, thank you for being a valued guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Viejo, California
Top Contributor
81 reviews 81 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed November 26, 2012

When we checked in we asked for a room away from the railroad tracks and away from the freeway. We disconnected the refrigerator in our room and didn't turn on the air conditioner so they wouldn't incessantly recycle all night. We were looking forward to a long, quiet, relaxing night and sleeping in the next morning. We didn't hear the train or freeway all night. What we heard was the three air conditioning condenser units for the whole hotel, outside our window, going on and off all night long. We were on the second floor and I can't imagine what the racket was for the ground floor room. THEY SHOULD NOT RENT THESE ROOMS!!! Needless to say, we were up and out at 6:00 am. If you stay here look out your window and make sure the hotel air conditioning units are not outside your window.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 6, 2013
Thank you for being our guest and I'm so sorry to hear that the quietness of the hotel did not meet your expectations. If there is any problem during your stay, our goal is to fix it and make sure it does not happen again. We have thoroughly investigated the source of the noise and have fixed the problem. We would love another opportunity for you to stay with us again. Should you be in the area, please give us a call so that we can pick out a nice quiet room for you.
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Additional Information about Comfort Suites

Address: 39585 Washington Street, Palm Desert, CA 92211
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Comfort Hotel Palm Desert
Comfort Suites Palm Desert
Palm Desert Comfort Suites

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