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“Good Accommodations in Palm Desert” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   39585 Washington Street, Palm Desert, CA 92211   |  
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Ranked #15 of 22 Hotels in Palm Desert
Hemet
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good Accommodations in Palm Desert”
4 of 5 stars Reviewed February 25, 2013

This is a very clean hotel with all of the necessities. Staff is friendly and professional. Great, economical place to rest while enjoying the life in the desert. The hotel is right of I-10 and convenient to all of the surronding areas of Palm Springs. We used this hotel as a bed & breakfast while we visited friends in Sun City.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 28, 2013
Dear Valued Guest,

Thank you for being our guest and providing your positive feeback on our hotel. Comments and compliments are always welcomed at our property, so we can strive to be better day by day. I'm glad you enjoyed your time with us and we hope that you will visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
    61
    48
    17
    10
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Corona del Mar, California
1 review
2 of 5 stars Reviewed February 23, 2013

We stayed for one night - 2/20/2013. The air conditioner would not work - it would start but it did not maintain the temperature. The in room coffee pot did not work.
You could hear the trains going by in the night.
Breakfast in the morning was meager. I would look for another place to stay - it is not worth the money.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 25, 2013
Dear Valued Guest,

Thank you very much for taking the time to review our hotel. I'm so sorry that your stay did not meet your expectations. Your comments will be shared with our maintenance and housekeeping staff to ensure quality control in all rooms. We would have been happy to replace your coffee maker and also check out the a/c unit if you reported it to us right away. Please contact the hotel and ask to speak with a manager as we would appreciate any further comments or suggestions you have to make sure your next stay is an enjoyable one. Once again, thank you for being a valued guest and providing your feedback.
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1 review
5 of 5 stars Reviewed February 5, 2013

This was the second time staying here. We showed up late at about 11pm with two sleeping kids. It took only a minute to check us in. The staff was very courteous and efficient.
The room was very clean and we enjoyed the layout of the suite. Plenty of room for the kids and everyone got a good night sleep.
The breakfast was convenient and the dining area and breakfast bar were kept spotless. The staff took pride in their work and it showed.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 6, 2013
Thank you for being our guest and providing such great feedback. I'm glad you enjoyed your time here.We are continuously working on providing comfortable accomodations and great service for all of our guests. Please come back and visit us soon!
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San Clemente, CA
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed January 29, 2013

I was expecting a satisfactory stay but nothing fancy....boy was I surprised at how clean, nice smelling, well decorated, large rooms, and comfy beds there was. The check in was friendly and caring. The breakfast buffet was great and served early, so we could get on the road.
The hotel was conveniently located across from a nail spa so we got mani, pedis. It is close to restaurants and shopping. I wish the price was about $30 cheaper, but still, I was happy, and will stay there again.

Room Tip: The third floor has the least noise.
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 6, 2013
Thank you for being our guest and I am very glad you had a positive experience. We are striving to exceed guest expectations at all times. Please come back and visit us soon should you be in the area. Once again, thank you for being a valued guest.
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Mission Viejo, California
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed November 26, 2012

When we checked in we asked for a room away from the railroad tracks and away from the freeway. We disconnected the refrigerator in our room and didn't turn on the air conditioner so they wouldn't incessantly recycle all night. We were looking forward to a long, quiet, relaxing night and sleeping in the next morning. We didn't hear the train or freeway all night. What we heard was the three air conditioning condenser units for the whole hotel, outside our window, going on and off all night long. We were on the second floor and I can't imagine what the racket was for the ground floor room. THEY SHOULD NOT RENT THESE ROOMS!!! Needless to say, we were up and out at 6:00 am. If you stay here look out your window and make sure the hotel air conditioning units are not outside your window.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 6, 2013
Thank you for being our guest and I'm so sorry to hear that the quietness of the hotel did not meet your expectations. If there is any problem during your stay, our goal is to fix it and make sure it does not happen again. We have thoroughly investigated the source of the noise and have fixed the problem. We would love another opportunity for you to stay with us again. Should you be in the area, please give us a call so that we can pick out a nice quiet room for you.
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Commerce, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

We were more than happy with our stay at this hotel. The staff was very kind, welcoming and helpful. Very clean hotel. The pool was warm and inviting. We enjoyed a very relaxing swim at night under the stars. The breakfast was filling. Eggs, meat, belgian waffles, cereals, bagels, danishes and muffins. Beautiful area with restaurants and stores within walking distance.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 6, 2013
Dear Deborah R,
Thank you for being our guest and taking the time to write a nice comment about our property. I'm very glad to hear that you enjoyed our amenities and had a relaxing time. We would love to have you back as our guest, so please contact us anytime. We look forward to your next stay!
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Deer Park, Washington
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed September 24, 2012

The Comfort Suites in Palm Desert is about an average version of the chain. If you've stayed at a Comfort Suites before, this one is fairly similar to them all.

I liked the new power outlets including USB charging station in the room. Makes charging all the miscellaneous gear quick and easy.

Bed was comfortable and the room was quiet despite the relative proximity of the freeway.
The shower was not OK, I'd set a temperature and over the course of the next minute or so it would migrate toward scalding hot, requiring another adjustment followed by another gradual temperature increase. OK if you like short showers, I guess.

Breakfast was the standard fare (self waffle, scrambled eggs and bacon or sausage) but definitely on the plus side breakfast was ready to eat by about 5:40am even on Sunday, very beneficial since I needed to be on the road by 6am each day.

Overall, comfortable and adequate but nothing to stand out.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Comfort Suites, responded to this review, February 6, 2013
Dear Christ0fu,

Thank you for being a valued guest. Although we are conveniently located near the 10 Freeway, the building was engineered to reduce outside noise level to a minimum. We rarely receive challenges from outside noise and guests are quite happy with the accomodations. I'm sorry to hear that you had an issue with the shower water temperature. I'm not sure if you mentioned this to the front desk, as we would have loved the opportunity to attempt to fix the problem. As for breakfast, the normal breakfast time starts at 6:00am, but we know occasionally there are guests that need to leave earlier. We try to be accomodating and flexible with times as we know this is very important to our guests. In the event the request cannot be accomodated, we offer complimentary Grab it & Go breakfast bags starting at 4:00am.
Once again, thank you for providing your feedback and we look forward to your next stay with us.
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Additional Information about Comfort Suites

Address: 39585 Washington Street, Palm Desert, CA 92211
Phone Number:
Location: United States > California > California Desert > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 22 Hotels in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 72
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Also Known As:
Comfort Hotel Palm Desert
Comfort Suites Palm Desert
Palm Desert Comfort Suites

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