Marriott which has been a superior company and offers a good product really has dropped the ball on this property. I didn't stay her but my parents did, I stayed elsewhere. However I stopped by to see them, upon doing this I took my two small dogs out of thier kennel in the back of my truck to take them on a small walk. Upon doing this I was confronted by "loss prevention" in whch I was accused of taking the dogs in the room(which I had no idea it was a pet free resort), I begin getting annoyed and aggrevated by the allogation and then the security guard "puffed up" as he wasn't getting anywhere by bullying me and asking me the same thing 5 times in which I felt threatened. I then walked away from him and left the resort. I will be considering my legal options here as I felt threatend during the verbal confrontation. Marriott needs to take some sensitivity training.
SIde note my parents said the rooms were ok but the service was terrible and after being promised a 12 oclock check in they couldn't check-in untill after 4 even though check in is 4. For this they weren't offered anything for the short-coming.
Go elsewhere as the pools and ground seem extreamly crowded. We stayed out the Miramonte...Nice place!
- Also Known As:
- Marriott`s Shadow Ridge Ii- The Enclaves Hotel
- Marriott`s Shadow Ridge Ii- The Enclaves Hotel Palm Desert
- Marriotts Palm Desert
- Official Description (provided by the hotel):
- Southern California's magnificent mountain ranges serve as the breathtaking backdrop for Marriott's Shadow Ridge II-The Enclaves. Spacious two-bedroom villas overlook rolling fairways and sparkling lakes weaving throughout the landscape. Beautiful master suites feature a king bed while the separate living and dining areas and fully equipped kitchen offer convenience and comfort. Swing by the Faldo Golf Institute by Marriott and then try your luck on the championship course. Then relax at Nick Faldo's Bar & Grill. Recreational activities include a pool, whirlpool spas, children's pool and waterslide, tennis courts, activity center and game room, 24-hour fitness center with steam room and sauna. ... more less
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