Front desk personnel inexperienced and immature. I have stayed at the hotel various times, always comped since I do a lot of gambling, however, on my latest visit, the front desk personnel made a mistake with my credit card, called me at 6 a.m. the following morning...they inadvertantly thought it was declined, when I went downstairs to straighten the situation the young lady that called me was rude, I asked her to please put the card again and there was no problem, it went through. I was not upsept at the mistake, since mistakes happen, but at her unprofessional, inappropriate behaviour. I much rather go down the road and stay at Harrah's. Now, that is a professional outfit.
I would have contacted management but could not get through.
- Also Known As:
- Pala Hotel Pala
- Pala Resort
- Pala Casino Resort Spa
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