We've stayed at this hotel at least five times with our kids and this time will be our last. Other family members joining us brought their kids. Aside from the pool area, Pala is a very limited experience for children. Although there is more than one jacuzzi, kids are not allowed.
We do not expect a casino of this caliber to cater to children, and we do value the chance for any adults (including ourselves) to enjoy a peaceful retreat without the disturbance of poorly behaving children. However, during our stay we were constantly treated in a condescending manner even though the children were well behaved. Staff members are everywhere to scold them if they appear to be in certain areas, even areas not marked as adults only. I do not expect children to be allowed in the casino itself, however in the process of going to the food court you must walk through the casino. We were asked to "leave" the casino with our kids when merely walking through to get food. Our kids were asked not to play on the large grassy lawn between the hotel and pool. There is no landscaping there, just grass and pathways, and the kids were not disturbing anyone or crossing the pathways. I arrived at the spa one morning a few minutes before it opened to book an appointment for my wife. My 5-year old daughter was standing next to me quietly holding my hand. A staff member unlocked the door, not to assist me, but to tell me I had to leave because kids are not allowed on the premises! She then informed me I would have to come back a few minutes later when the spa opened (I didn't mind waiting there). I could not understand being treated this way as an adult, in control of my child, ready to spend serious money for spa treatments (which I did not).
Lastly, the restaurants are very good, but after several meals bringing the kids to dine in, we just wanted to order take out and feed them outside on the patio. My wife called the Italian restaurant to inquire about ordering pizza. She was told we could order them to go. Twenty minutes later she walked down to read the menu and place our order but then was informed they would not serve us to go--that we had to dine in because they were too busy. This is the kind of thing that bothered us the whole time: an inconsistent and unwelcome stay for our our kids.
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- Also Known As:
- Pala Hotel Pala
- Pala Resort
- Pala Casino Resort Spa