I booked a supposed ocean view room through Orbitz. It was on the Memorial Day weekend May 26, 2013. It was supposed to be a romantic b-day gift. To my horror, when we got to the room it was a handicap accessible bathroom only. There was no ledge, no shower curtain, no wall shower head. So when we showered, the whole bathroom got wet, the toilet, the floor, the walls all got wet. I had to borrow a mop and extra towels just to dry down the toilet and get the floor to where we could put our shoes on without soaking them just to use the toilet. On top of that the ocean view consisted of our hotel sliding glass door facing the hotel restaurant huge picture windows. We had no privacey and couldn't even sit on the porch without having people who were eating at the restaurant stare at us. I tried getting a refund through Orbitz and they said unless the Hotel refunds them first they cannot help me. The Hotel has refused to refund or provide a comp stay in a better room. They tried saying they called Orbitz and got an okay for the handicap room from me, that NEVER happened. If I would've been informed either from Orbitz or the Hotel BEFORE we arrived I would have never stayed there. The Hotel is saying I should have cancelled when we arrived and they would have refunded my money...Yeah, right...on a Holiday weekend...good luck with that. They obviously do not know how to take care of their customers properly. Would not recommend staying here.
- Also Known As:
- Pacifica Beach Hotel Pacifica
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