We arrived at this hotel in the early evening on August 8, 2008, only to find out they did not give us a room with 2 beds which we ordered. I was travelling with my two teenagers and needed 2 beds. They gave us a very small room with a roll-away bed, which was not sufficient for my son who is 6'2". My reservations showed we asked for one room with 2 beds; the manager's copy of the reservation showed we asked for one room with two beds, however there was a special request for one bed. So they gave us one room with one bed and a roll-away. Go figure. The manager was willing to give us the same room on the second floor with an attached room that had two sofas, however, that was not what we needed. The manager was unwilling to come down on the price, and since I dealt with Expedia, I was basically stuck. Expedia was not willing to come down on the price until they talked to the manager, which happened a couple days after we returned home. Expedia offered to find us a room in Monterey, but I was not willing to pack up and drive back to Monterey after a busy day. To top it off, we were given 3 towels, and each had holes in them! I took them back to the hotel staff who went into a room and returned 5 seconds later with 3 more towels. Two of these three towels had holes in them! There was black hair on the white floor of the bathroom; not one or two strands, but clumps like someone had hair pulled out of their head. When I told them manager, she graciously came in and cleaned it up. Later, I found fresh shaving cream behind the coffee pot. I would rate this hotel with half a star, only because of the quiet location. The manager's unwillingness to come down on the price of the room ($241 with taxes) for a room I did not request, shows what type of operation this is. Shady. I truly felt like this was the old bait and switch routine. I will never stay at this hotel again.
- Also Known As:
- Best Western Monarch Hotel Pacific Grove
- Best Western Monarch Hotel
- Best Western Pacific Grove
- Pacific Grove Best Western
- Reservation Options:
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