My company booked a room here for a very important client. It was an awful experience from the standpoint of customer service. All these people want is your money. Don't believe for a moment the Doubletree brand and image comes before their greed. Bottom line is, they just don't care about your experience in the event things are unsatisfactory.
I received a phone call, while sitting with my client at 8:30pm in a restaurant, after he checked in to the hotel around 5pm. The clerk told me the company credit card we had previously give to them was declined. They waited over 3 hours to call, instead of handling it at the time of check in. I offered an alternative card by phone, but that was not acceptable. They wanted me to fax my ID. Not easy from a table in a restaurant with a client by your side. We agreed that the next morning, at 8am, they would call me in the office and we would get it handled. Seemed like a good solution.
But.....instead, my client found himself locked out of his room when he returned from dinner. And, instead of calling the next morning at 8am, they called at noon, still demanding payment. From the beginning, not one of the people did what they said they would do. Our company has been in business for nearly 20 years, just a few miles up the road from this hotel. We tried to do the right thing, but they made it impossible.
The story is much longer, and with many more details about how the clerical staff and executive management of this hotel DO NOT CARE. Keep in mind, this hotel is a franchisee of the Doubletree Hotel Corp (ie, they are independently owned). They are a poor representation of what the brand is all about. We will never use the hotel again. Read the people's reviews who rate this hotel as TERRIBLE like I have. Those tell the true story. As a guest, YOU DO NOT MATTER.
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- Also Known As:
- Doubletree By Hilton Anaheim - Orange County Hotel Orange
- Doubletree Orange
- Doubletree Hotel Anaheim Orange County
- Doubletree Hotel In Orange Ca
- Doubletree Anaheim Orange Cnty
- Orange Doubletree
- Double Tree Anaheim Ca
- Doubletree By Hilton Anaheim - Orange County CA