I have been staying here for two months so far and plan to stay much longer. The rooms are perfect, clean and well taken care of (look at the pictures and that is exactly what they are like). The cleaning staff are fabulous. In fact, all the staff are fabulous! Friendly, calling guests by name, and focusing on resolving any issues that you might have. I am allergic to smoke and pets...no problems at all in my excellent room. The management has worked with me to make sure I get the best rate and service possible. I have traveled all over the world and stayed in some dumps and stayed in some palaces. This is a great hotel with great service at a great price. Definitely the friendliest and most caring staff I have ever experienced anywhere.

I would not be writing this review had the hotel and corporate headquarters handled me and my serious problem at their hotel appropriately. Plus, this is a SAFETY issue! And by safety, I mean I had been bitten by BED BUGS!!!!!!!!!!!
I had stayed in CA for a full week, getting surgery, and needed a fairly reasonable place with accomodations, such as a kitchen, for my long stay. I stayed at this hotel about 4 weeks ago.
During my stay, I had asked upon making my reservations for a quiet room, since I was having surgery. They first put me in a room on the first (noisy) floor right smack in front of the elevators! I immediately asked and went to another less-trafficed room. The second room had a broken TV, I learned later that night after unpacking. I had to repack, and moved to yet, another room.
The night after I had my surgery, I was laying in bed watching TV and I felt something on my chest. I freaked out, brushed it off my chest, and turned the lights on. I saw on the sheets it was a tiny bug, not a roach, it was nothing I had ever seen before. I got to wondering why was there a BUG in my bed and was there more?!?! I started taking off the sheets, and before I could even get the bed bare bones, I saw MORE of these same bugs!!!!!!!!!!! I started taking pictures with my phone and then went to the Internet to do some research. Sure enough, dead 100-percent on, these were BED BUGS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I called the front desk numerous times, no answer! I went downstairs, nobody there! There was no way to get a hold or find anybody! So much for emergencies, huh!? I started calling around to other hotels, and everything was booked!! There was some major Christian Ladies convention in the area. Then I had to get in my rental car in the middle of the night, just having surgery and being sick with a new cold!, and drive around to find a hotel. I went to a local hotel (Ayres Hotel), and they were nice enough to call around and find me one, feeling sorry for me and disgusted by my bed bug ordeal. My hotel was in another city!! I then had to drive there, and check in.
Then I went back to this Extended Stay, with nobody still around to help me, packed all my stuff, and drove back to the new, clean hotel. I had not slept all night!!!
Since it was now the morning, I went back to Extended Stay, showed them the pics of the bed bugs on the sheet, and in fact, I gave them one in a baggie!! By then, the bites I had suffered had not surfaced yet. They were not the least bit helpful. Doesn't surprise me.
For the weeks following that horrific ordeal, I had developed bed bug bites on my body and had them treated. Oh yeah, I was smart and took pics before they were treated :-) I had also contacted the corporate office, and left numerous messages with people (higher up's), I filed complaints, I called and called and called. Nobody EVER returned my calls. Doesn't surprise me either.
This is a serious health issue that the hotel could care less about. I spent my time writing this to let you all know you are taking a risk staying at this hotel. As to date, because of the lack of anything on the hotel and corporate's part, the Orange County Health Dept is involved and I've contacted a lawyer.
As for Extended Stay, YOU, yes YOU, dug your own grave on this, and now you will pay the price.

I have been traveling all over the West since 1998. I have to tell you, the experience at Katella -Orange, CA has been the " BEST " by far. The staff is always courteous, well groomed, smiling, and always there to help you. I'm so delighted on my stay ( July 16th-Oct. 19th ) and still staying
thru December 15th. The river road trail is directly behind you, a Gigantic ( 20 ) screen Movie theatre in the parkiong lot ( 800 ft ) away, The Lazy Dog Cafe' is the BEST place to eat, meet, and drink in the West, believe me when I say " MEET "...The people are very friendly in and around Orange. I will continue to enjoy my stay at the BEST EXTENDED STAY in AMERICA
:0)
JH-from Sandy, Oregon

On the day I was due to arrive I received a call from the hotel saying they had given away my room for the night and to not show up. I was only a few hours away and they did not offer me any other options to set me up in another hotel. I was furious and said I would be there at check in time and that they needed to find a way to honor my guaranteed reservation as I had no other options. Upon arriving they said they had to give me an upgrade (and demonstrated anger at my "low" rate). The room was a king bed on the top floor. The hallway smelled awfully of smoke, they had put me onto the smoking floor. My room seemed clean at first, then I noticed all the surfaces were covered in dust, there was some kind of glue all over the top of dresser, the shelf in the closet was broken with no brace so it fell onto my foot, and the bed and pillows were so hard and uncomfortable I barely slept. We couldn't use the air conditioning either because it sounded like it was spilling onto the floor all night very loudly. I was hoping to be able to express my concerns at check out but the girl at the desk was the one who had called to tell me I no longer had a room, and she recognized me. She was bitter and short like it was my fault I wanted a room... So rude!