I would not be writing this review had the hotel and corporate headquarters handled me and my serious problem at their hotel appropriately. Plus, this is a SAFETY issue! And by safety, I mean I had been bitten by BED BUGS!!!!!!!!!!!
I had stayed in CA for a full week, getting surgery, and needed a fairly reasonable place with accomodations, such as a kitchen, for my long stay. I stayed at this hotel about 4 weeks ago.
During my stay, I had asked upon making my reservations for a quiet room, since I was having surgery. They first put me in a room on the first (noisy) floor right smack in front of the elevators! I immediately asked and went to another less-trafficed room. The second room had a broken TV, I learned later that night after unpacking. I had to repack, and moved to yet, another room.
The night after I had my surgery, I was laying in bed watching TV and I felt something on my chest. I freaked out, brushed it off my chest, and turned the lights on. I saw on the sheets it was a tiny bug, not a roach, it was nothing I had ever seen before. I got to wondering why was there a BUG in my bed and was there more?!?! I started taking off the sheets, and before I could even get the bed bare bones, I saw MORE of these same bugs!!!!!!!!!!! I started taking pictures with my phone and then went to the Internet to do some research. Sure enough, dead 100-percent on, these were BED BUGS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I called the front desk numerous times, no answer! I went downstairs, nobody there! There was no way to get a hold or find anybody! So much for emergencies, huh!? I started calling around to other hotels, and everything was booked!! There was some major Christian Ladies convention in the area. Then I had to get in my rental car in the middle of the night, just having surgery and being sick with a new cold!, and drive around to find a hotel. I went to a local hotel (Ayres Hotel), and they were nice enough to call around and find me one, feeling sorry for me and disgusted by my bed bug ordeal. My hotel was in another city!! I then had to drive there, and check in.
Then I went back to this Extended Stay, with nobody still around to help me, packed all my stuff, and drove back to the new, clean hotel. I had not slept all night!!!
Since it was now the morning, I went back to Extended Stay, showed them the pics of the bed bugs on the sheet, and in fact, I gave them one in a baggie!! By then, the bites I had suffered had not surfaced yet. They were not the least bit helpful. Doesn't surprise me.
For the weeks following that horrific ordeal, I had developed bed bug bites on my body and had them treated. Oh yeah, I was smart and took pics before they were treated :-) I had also contacted the corporate office, and left numerous messages with people (higher up's), I filed complaints, I called and called and called. Nobody EVER returned my calls. Doesn't surprise me either.
This is a serious health issue that the hotel could care less about. I spent my time writing this to let you all know you are taking a risk staying at this hotel. As to date, because of the lack of anything on the hotel and corporate's part, the Orange County Health Dept is involved and I've contacted a lawyer.
As for Extended Stay, YOU, yes YOU, dug your own grave on this, and now you will pay the price.
- Reservation Options:
- TripAdvisor is proud to partner with Extended Stay, Booking.com, Expedia, Priceline, Hotels.com, Travelocity, Low Cost Holidays and Odigeo so you can book your Extended Stay America - Orange County - Katella Ave. reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Extended Stayamerica Orange County-Katella Ave Hotel Orange
- Extended Stay America - Orange County - Katella Ave. CA
- Extended Stay Orange