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“Terrible” 1 of 5 stars
Review of Ayres Hotel & Suites Ontario Airport

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Ayres Hotel & Suites Ontario Airport
3.0 of 5 Hotel   |   1945 East Holt Boulevard, Ontario, CA 91761   |  
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Ranked #2 of 41 hotels in Ontario
GreenLeadersGold level
A TripAdvisor Member
“Terrible”
1 of 5 stars Reviewed January 11, 2004

I stay in Ontario all the time and I have stayed at this hotel twice.
The lobby is nice but the rooms are in need of renovation. The carpet in the hallway is FILTHY. The windows couldn't have been dirtier. The "jet tub" had mold and the jets didn't work-they charge extra for the jet tub rooms. The housekeeping staff could not have been more rude.
None of them spoke English and became very agitated and aggressive with my mom-grabbing stuff and yelling in Spanish. When the maid took my own pillow case and we called down about it a "manager" called and yelled at us. Truly unbeleivable. The housekeeping staff all stood in the hallways yelling and laughing with each other-very disturbing. They serve complimentary breakfast and one morning I saw the cook turn away guests because they came in at 5 minutes to nine and she said the grill was off. Then 2 homeless people came in and DEMANDED breakfast-they would not leave. She cooked them a made to order breakfast. Then they lounged in the lobby enjoying the newspapers and free apples. I travel for a living and I have never had quite an experience like this one.
The non-English speaking housekeeping staff control this hotel. The cost per night-159.00. It is very difficult to find a decent hotel in this part of California.

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Any
English first
california
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 5, 2004

Great Hotel, Beautifully decorated. We were to stay at a nearby name hotel and a friend recommend this hotel. Free Breakfast and evening beverages ...The best value rates in the Enland Empire area. Right by the convention center and the Ontario Airport. You can't beat it. 5 star service

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 5, 2003

Country Suites in Ontario was extremely comfortable. We stayed there on the last leg of our vacation and were impressed by this hotel. Great value. We would definitely stay there again. Bill & Stacey

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed February 25, 2002

I stayed at the Country Suites by Ayres - Ontario. Expedia had great prices.

The rooms were wonderfully decorated and all are jr suites. I had a king bed in one room with a sofa sleeper (full size) in the other room. The room was divided by a high wall that covered 3/4 of the opening between the two rooms. There were 2 tvs with inroom movies and video games but the cable station selection was limited.

There is a cooked to order breakfast downstairs from 7-9am. You choose from several items including eggs, pancakes, french toast and they cook it for you. There is fruit, cereal, coffee . . .It is somewhat self serve but much better than you standard continental breakfast.

Roomservice is also good but only runs from 4-10pm.

They have a free airport van and shuttles to Ontario Mills for shopping.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ayres Hotel & Suites Ontario Airport

Address: 1945 East Holt Boulevard, Ontario, CA 91761
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Ontario
#2 Romantic Hotel in Ontario
#3 Family Hotel in Ontario
#4 Business Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ayres Hotel & Suites Ontario Airport 3*
Official Description (provided by the hotel):
Ayres Hotel & Suites Ontario Airport are a delightful combination of warm hospitality and modern convenience in a premier Southern California location. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel & Suites Ontario Airport are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast. Many of our 167 guest rooms also open to the beautiful courtyard, which offers a calming respite to the weary traveler. Ayres Hotel & Suites Ontario Airport is right where you need to be in Ontario, California. Engage in some retail therapy at the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Conveniently located within walking distance, the Ontario Convention Center plays host to many expos and events that are of high popularity among guests. After the events stay in and relax at the fabulous Ayres Courtyard Grille, located right in the hotel! ... more   less 
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Also Known As:
Ayres Hotel & Suites Ontario Airport / Ontario
Ayres Hotel And Suites Ontario Airport / Convention Center
Ayres Hotel Ontario Airport

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