On two occassions I have booked a room with special request. Both times the desk failed to document or post my request for the next representative. This caused huge inconvience on both stays. Note do not place wood in the lobby fire place. A sign is not posted for visiting guest. (Warning) I observed a staff member Jose and female manager verbally , aggressively reprimand a guest that assumed the wood was next to fireplace. Jose took the mistake very personal by his demeanor. Suggestion for hotel and GM. Post signs so guest know not to use wood. That way guest won't be attacked by staff for doing what comes natural when wood is stocked near a fireplace. Incident occurred 1/13/13. Many guest that witnessed the way this was handeled appeared shocked and very uncomfortable with Jose and female manager..
- Official Description (provided by the hotel):
- Ayres Hotel & Suites Ontario Airport are a delightful combination of warm hospitality and modern convenience in a premier Southern California location. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel & Suites Ontario Airport are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast. Many of our 167 guest rooms also open to the beautiful courtyard, which offers a calming respite to the weary traveler. Ayres Hotel & Suites Ontario Airport is right where you need to be in Ontario, California. Engage in some retail therapy at the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Conveniently located within walking distance, the Ontario Convention Center plays host to many expos and events that are of high popularity among guests. After the events stay in and relax at the fabulous Ayres Courtyard Grille, located right in the hotel! ... more less
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- Also Known As:
- Ayres Hotel & Suites Ontario Airport / Ontario
- Ayres Hotel And Suites Ontario Airport / Convention Center
- Ayres Hotel Ontario Airport