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“Really a 3+ Property” 3 of 5 stars
Review of Ontario Airport Inn

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Ontario Airport Inn
2.0 of 5 Hotel   |   1801 East G Street, Ontario, CA 91764   |  
Hotel amenities
Ranked #15 of 41 Hotels in Ontario
San Ramon, California, United States
Top Contributor
55 reviews 55 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
“Really a 3+ Property”
3 of 5 stars Reviewed January 25, 2012

This hotel has many good and bad things going for it. I stayed for one night while on a business trip so I just needed a place to sleep and do a little work and this fit the bill perfectly. However, there were some misses as I have outlined below. Also it is a bit intimidating when you check in and the entire front desk area is behind bullet proof glass which is unusual for hotels near Ontario Airport. Some women traveling alone might have concerns about staying here however if I was passing through I would stay with my family for a night. Pool looked typical but was clean.

Pros - Great price, huge room, huge TV and despite being next to the freeway quiet. easy location to find. Breakfast looked good although nothing any more special than a Holiday Express (waffles, bread products, fruit etc.) I only grabbed some fruit and coffee.

Cons - While some reviews mentioned the remodeled and great bathroom that is not the case. Bathroom was typical size of any hotel bathroom and no special counter or tub. In fact, part of the mirror coating on the mirror had worn off.I stayed Also the bathroom towels are very cheap and thin. I stayed in the three story building which has inside door, all other buildings have external doors, not really within walking distance if any food or a place to have a beer.

For future trips I might pay the extra $30-40 a night to stay in a hotel with a bar/lounge, restaurant and more business traveler orientation.

Room Tip: Be sure to ask for a room away from the freeway just to be on the safe side noise wise.
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  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Rhode Island
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 27, 2011

I booked for 2 different nights (coming and going via Ontario Airport) at Christmas-time, both times with late arrivals and early checkouts, based on strength of the reviews, and I think most of the reviews are on-target. We were 2 adults and 2 teenagers. I give this hotel a mixed review, but it is very decent value for its inexpensive price. Please read this review rather than going by the individual features ratings, as I find this a very hard hotel to rate. They have some amenities that you would expect with a pricier hotel, but don't always succeed in the delivery. It is what it is-- old-ish motel set-up (enter rooms from outdoors, directly into the room, which means full exposure of everything in room when door is opened; large picture window looking directly out into the courtyard). First the positives: The bathroom/closet area in both rooms had been re-done with granite counters and shower stall, new fixtures, new tile, etc. They were exceptionally clean. It is the only non-four star hotel in which I've stayed that had a mounted make-up mirror in the sink area-- a real bonus for over-40 eyes. The rest of the room was clean. Staff exceptionally pleasant and friendly. We booked our airport shuttles in advance the evening we arrived, but didn't have to use the service because car rental counter opened earlier than expected. 5 minutes from airport. Waffles (from waffle-maker) and cut fruit at breakfast delicious; apples, oranges, and bananas available 24 hours a day. The rest of the food so-so, but comparable to the breakfasts at Holiday Inn Express and other hotels at this level and one level up. Microwave and fridge in room, which is a plus if you will be staying there for several nights. Coin-operated laundry machines available, which we did not need to use. Cannot speak to the large pool, as we didn't use it.
Here's what may or may not bother you, depending on your expectations and needs: External areas (i.e. concrete walkways) had odor of disinfectant. If there is a smoker in the courtyard, you will smell the smoke in your room. One of our rooms had non-functioning heat/cool system-- it blew same cool-ish temperature regardless of dial setting. Razor, comb, toothpaste provided, which is a characteristic of higher-end hotels, but as my husband said, it was like shaving with a spoon. The curtains require very careful adjustment to prevent any gaps; to achieve full privacy in one room, I had to use a safety pin to secure the curtains together. I am not a fan of this set-up. If you're there during the day, it means you cannot have daylight unless you want everyone looking into your room. The furniture is older composite/wood-tone formica veneer; the bathroom area and the rest of the room seem to belong to different hotels- the sleeping area being a little down-at-the heels. One room had overhead lights installed along ceilings on both sides of room (with only one functioning bulb on one side) and no lamps, and did not have the small round table near the door that the other room had. The rooms are small and cramped-- fine for short stay, not so good if you have to spend much time there. You have to sign a statement saying you will not have guests. This, the old furniture in the rooms, the removal of lamps in one room, and the glass separating staff from guests at the front desk, lead me to speculate that they may have had problems with rowdy guests at one time. However, it was definitely peaceful and quiet when we were there.
If I were staying briefly for one night, I might stay there again. The other hotels in the area also seem to get mixed reviews.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Vallarta, Mexico
Contributor
18 reviews 18 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 18, 2011

Your reviews were right on!! We had great service and a good clean comfortable room! Bed was great and the tvs are first rate! Everyone we met went out of their way to be helpful. Good breakfast and the shuttle service to the airport was right on time. It was really great that they are pet friendly!! We will be using them when we return!! The "back" units closest to the freeway are a bit noisy. The reservation host advised us of that and put us in the front building. Front desk staff went out of his way to print our boarding passes and fax for us.

Room Tip: as mentioned, stay in the front building if hiway noise bothers you!
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vermont
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 4, 2011

Perfect for a one-night stay when flying in or out of Ontario. Front desk staffer who was most helpful and accommodating. Breakfast included fresh fruit. Clean, comfortable rooms.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Colorado Springs, Colorado
Top Contributor
60 reviews 60 reviews
43 hotel reviews
Reviews in 44 cities Reviews in 44 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed December 2, 2011

One night was all it took to agree with the high praise this property deserves. Our room was clean and tidy (no odors as others have mentioned). We got checked in early without any hassle. There's plenty of parking in the gated lot, and they allowed up to 30 days free parking with our stay. They shuttled us at no charge to the Ontario Amtrak station for our continuing trip. Highly recommended!

Room Tip: Ask for a pool-side room. Avoid facing the freeway.
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed October 24, 2011 via mobile

We had 2 different rooms for 2 different days in a row. The first room was really good, clean, nice and had a wonderful scent plus there were a comb, toothbrush, makeup remover, shoe cleaner and 2 water bottles. The second room was older. Old carpet, smells and older bathroom. So it all depends on which room you have. It's close to freeway so a little noisy. Other than that, I'd come back since I'm very satisfy with the 1st room

  • Stayed October 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Culver City, California
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 21, 2011

I've stayed here a few times on short business trips. The rooms are exceptionally clean, the memory foam bed is unbelievably comfortable, the giant TV is awesome and easy to use & breakfast is good. Excellent value, great shower, fridge & microwave in each room. I took off one star (1/2 a star) because the decor is cheap looking & the bedspread is hideous. Nonetheless, I'd stay here anytime. Very friendly customer service, too!

Room Tip: Get a room on the interior, facing the pool.
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ontario Airport Inn

Address: 1801 East G Street, Ontario, CA 91764
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Ontario
#10 Romantic Hotel in Ontario
#15 Business Hotel in Ontario
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ontario Airport Inn 2*
Number of rooms: 187
Official Description (provided by the hotel):
Located between Los Angeles and San Bernardino, Ontario Airport Inn is a welcome oasis in the fast developing city of Ontario. Conveniently located along the I-10 off the Vineyard Ave. exit, you'll be minutes away from the Ontario International Airport, the Ontario Convention Center, Ontario Mills Mall and the new Citizens Bank Arena. Our guestrooms are designed with your comfort in mind and now feature our brand new 40” LCD TV’s with High Definition channels. Our facilities include a large outdoor heated swimming pool, two guest laundries and 24 hour coffee and hot chocolate. As our guest, you'll be able to select from several room types ranging from Deluxe Kings to our Executive Balcony guestrooms, overlooking our beautiful courtyard and Olympic size swimming pool. You'll be assured of a restful night on our Stearns & Foster Tempur-pedic and Serta memory foam beds. ... more   less 
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Also Known As:
Ontario Airport Hotel Ontario

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