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Red Roof Inn Ontario Airport: Traveler Reviews

2.0 of 5
1818 East Holt Boulevard, Ontario, CA 91761
Hotel amenities
Red Roof Inn Ontario Airport
Ranked #21 of 42 hotels in Ontario
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119 reviews from our community

    Trip type
Traveler rating
    50
    26
    22
    10
    11
Date Rating
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Katy checked me in when I arrived she has the best customer service EVER always smiling with such a awesome additude this is the”
5 of 5 stars Reviewed November 15, 2012

Best place with the beat price in Ontario most friendliest staff ever I love staying here rooms are always clean the staff goes out of there say to make you feel at home. This is the best hotel in Ontario with the best price and by far the best staff ever everytime I stay Katie always welcomes me with a smile and a awesome additude thank you Red Roof Inn

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Isaiah05 about Red Roof Inn Ontario Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this review
November 21, 2012
Thank you once again for the continued reviews you have on our Ontario property. We are glad to know you are a returning guest and that our wonderful team members impress you with their customer service everytime you return to our hotel. As you are aware, our room prices are modest and convenient. Once again we are glad our customer service shined for you and we are happy that you are a continuining guest.

Sincerely,
Guest Relations Manager
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Red Lodge, Montana
1 review
“carpets were wet, not a great hotel to stay at”
1 of 5 stars Reviewed October 20, 2012

my husband and I flew in to Ontario late and went to the Red Roof Inn. I made a reservation 4 months earlier and called that day to confirm our reservation. When we showed up the women said that we did have a reservation, but the room was assigned to someone else. So we were not able to get the room we had been assigned. She then booked us in a different room. The minute we walked in it smelled moldy and was very moist. I felt the carpets and they were soaking wet. We immedietely went downstairs and asked for another room. The next room had extremelly wet carpets to, but we were so exhausted we just decided to stay. we wore sandals the whole time in the room and never let any of our luggage touch the ground. Very disappointing experience.

Stayed October 2012, traveled with friends
Was this review helpful? Yes
Ask C B about Red Roof Inn Ontario Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this review
October 23, 2012
Please accept our apologies regarding your recent stay at Red Roof Inn. Please know that our carpets had just been shampooed a few hours before your arrival. We carpet clean our carpets twice a month in order to have a clean walking environment for our guest. Please accept our apologies once more and we hope you can give us another opportunity as showing you all the improvements we have made since at our Ontario property.

Kindly,
Guest Relations Manager
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Buenos Aires, Argentina
Top Contributor
82 reviews 82 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
56 helpful votes 56 helpful votes
“Adequate, no frills, no luxuries hotel”
4 of 5 stars Reviewed October 17, 2012

Location is great, staff goes out of their way to help you. Clean as well. Wifi works great and it has the basic facilities you need to rest well: nice working space, nice desk and TV. Room includes a microwave and refrigerator. Besides from that, there are no luxuries and hence it is inexpensive. Yes, it is true that there is a train every 15 minutes but to be honest I did not hear them unless I was outside.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask gmokatz about Red Roof Inn Ontario Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this review
October 18, 2012
We are glad and pleased to read your review about your recent stay at our property. And we also thank you for taking the time to provide us, and future guests with your personal experience about our hotel. It is our goal to have great costumer service and we are delighted to hear about the wonderful compliments you have about our front desk team members. You are correct when you say our rooms are fully accommodated with fridge and microwave. Wi-Fi is also free of charge and so is our continental breakfast. Thank you again for the amazing review and we hope to see you next time you are in the Ontario area.

Sincerely,
Guest Relations Manager
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Twentynine Palms, California, United States
1 review
“Red Roof Inn Ontario Ca Stay Away Horrible Never again”
1 of 5 stars Reviewed October 14, 2012

By far one of the worst motel experiances ever..room no where near as described(ordered aqueen and king bed rooms got two full beds..asked for fold out bed for the 1 year old to make up for the smaller bed was told 10$ extra charge...railroad crossing 50 yards from the motel with trains blowing there horn on the hour..Phone inop to outside lines....guests partying or otherwise loud until late at night..ac unit with defective thermostat that kept us up as if all the rest wasnt bad enough..havent tried the donuts yet..after all this i,ll probably get food poisening..Sheets were clean tho top comfortor smelled like it hadnt been washed recently...bed was hard as a rock with flat pillows....it was horrible...never again..

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Bruce B about Red Roof Inn Ontario Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this review
October 23, 2012
We apologize for any inconvenience caused to you and your family during your stay at our hotel. Please know that we do have a 24-hour front desk that could have quickly taken care of the neighboring noise or any other issue that may have arisen in the room. Also, thank you such much for your feedback, as it will help us tremendously on improving those issues brought up by you so that future guests will be able to enjoy their stay with us. Once again, thank you and we hope you will be able to give us another opportunity at showing you all the improvements we have made since your last review.

Sincerely,
Guest Relations Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Katie checked me in once again awesome customer service great attitude”
5 of 5 stars Reviewed September 30, 2012

I love that the red roof inn has added flat screen tv to there rooms the room was once again very clean I just love staying at the red roof inn the price is great very friendly staff Katie has always been very helpful with ally needs.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Isaiah05 for Ontario
Ask Isaiah05 about Red Roof Inn Ontario Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Red Roof Inn Ontario Airport, responded to this review
October 1, 2012
First of all, let me start by saying that at Red Roof Inn Ontario, it is always our goal to have the best costumer service. We are happy to hear we have exceeded those expectations and we will continue on improving our costumer service. Yes, our rooms now have flat screen televisions so that way our guest can enjoy even more their stay with us. Thank you again for the review and hope to see you soon!

Kindly,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Ontario Airport

Also Known As:
Red Roof Inn Ontario Airport Hotel Ontario
Red Roof Inn Ontario Airport Hotel
Red Roof Inn Ontario
Ontario Red Roof Inn
Address: 1818 East Holt Boulevard, Ontario, CA 91761
Region: United States > California > Ontario
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotels in Ontario
#16 Business Hotels in Ontario
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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Red Roof Inn Ontario Airport
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