I should have read the YELP reviews before booking. I originally booked this room because it was close to the ontario convention center and I was taking the bar exam. I ended up leaving after the first night's stay. Could not sleep at all - street traffic was loud. I thought it was just my nerves but my mom didn't get a wink of sleep either. I asked the front desk if I could relocate my room and she asked me, "you want to be on the train side?" After hearing that I checked out. The room was also old and outdated....the air conditioning did not work very well and the room was not very clean. IF YOU ARE TAKING THE BAR EXAM save yourself the stress and pay for a good night's sleep somewhere else.

The room was filthy. Mold spots dotted the toilet bowl, you needed gloves to touch the light switches. The pool was packed with kids swimming in their clothes(parents nowhere to be found), several adults drinking out of brown paper bags and leaving cigarette butts all over the ground, a nasty black sticky ring covered the pool tiles- there was even dog feces littering the pool area. Dogs were allowed to roam anywhere unleashed, kids ran through the the lobby sopping wet. Extremely loud road construction was going on until 2am just outside my window. I went to the lobby somewhere around 11:30 pm to ask if the hotel had been notified prior that this type of noise/construction would be happening, the clerk said "Yes we knew, they've been here all week and usually done by 12am" (I was finally able to fall asleep somewhere around 2 and they were still going). She couldnt do anything more to help me except give me an 800 number to call, which I did. That was the toll free number to book a room. I was finally given the number to the corporate office, which I promptly called. Twice. Its now been 3 days and I have yet to receive a return call. I initially booked this room as opposed to several others in the area because for 1- I stayed there years ago, it had been newly refurbished, was nice and quiet. 2- Red Roof was offering an internet special that day that was even cheaper than Expedia (maybe because of the construction?) And 3- because they were pet friendly (a little too pet friendly I think). The saddest part is it was my son's 11 birthday and he just wanted to get out of the heat and into a cool pool (he actually chose this over a birthday party). I would NEVER recommend this Red Roof- or any other Red Roof (due to the lack of response from the corporate office) to anyone. Unfortunate.

Guest service was awesome Katie gave me the best customer service I have ever had she took care of every little detail thank you Katie your the best

My family and I recently stayed at Red Roof Inn located in Ontario, Ca. We've stayed here a few times before. My father was diagnosed with terminal cancer and my family and I began traveling to the area from Las Vegas to visit him before his time was up. My last visit, the trip for the funeral, I booked a room with only one bed but ended up bringing the my nieces and need a room with 2 beds in the last minute. Without ANY hesitation whatsoever, the clerk gave us a room with 2 beds at no cost to us at all despite the difference in price. I didnt disclose the reason for our trip to her, just gave us the room we needed without any questions. During a time of such great sorrow, the last thing a person wants to do is argue or have any problems during a trip for a reason as such. I highly recommend this hotel, it was clean and spacious and the best service I have ever received in my years of traveling. Thank you Red Roof Inn.