My family and I recently stayed at Red Roof Inn located in Ontario, Ca. We've stayed here a few times before. My father was diagnosed with terminal cancer and my family and I began traveling to the area from Las Vegas to visit him before his time was up. My last visit, the trip for the funeral, I booked a room with only one bed but ended up bringing the my nieces and need a room with 2 beds in the last minute. Without ANY hesitation whatsoever, the clerk gave us a room with 2 beds at no cost to us at all despite the difference in price. I didnt disclose the reason for our trip to her, just gave us the room we needed without any questions. During a time of such great sorrow, the last thing a person wants to do is argue or have any problems during a trip for a reason as such. I highly recommend this hotel, it was clean and spacious and the best service I have ever received in my years of traveling. Thank you Red Roof Inn.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are extremely sorry to learn about the recent passing in your family. Our entire teams goal is to ensure a very friendly and hassle free stay for all of our guests. We are happy to know that your stay with us was peaceful and comfortable. We wish you and your family the very best for the future and hope to be at service to you during a more joyous occasion.
Report response as inappropriate
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.