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“Hyatt Plac Ontario - right across from Ontario Mills Outlets” 4 of 5 stars
Review of Hyatt Place Ontario / Rancho Cucamonga

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Hyatt Place Ontario / Rancho Cucamonga
3.0 of 5 Hotel   |   4760 East Mills Circle, Ontario, CA 91764   |  
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Ranked #9 of 41 Hotels in Ontario
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hyatt Plac Ontario - right across from Ontario Mills Outlets”
4 of 5 stars Reviewed October 2, 2013

Front Desk was very friendly and made check-in very quick. Explained the free breakfast included and walked me to elevator. Booked a very good AAA rate for the night. Hotel appearance was very clean and well kept; room was also pretty clean but a couple areas of the carpeting by the sitting area probably was due for some carpet cleaning. But otherwise overall lots of room and large screen tv. Breakfast offerings were decent with a couple of hot entrées and usual variety of fruit, juice, toast, cereal and few other selections. Chose this place for a quick overnighter convenient to the Outlets right across the parking lot.

Did unfortunately leave my iphone charger when I checked out. Long story short...called twice the next day to check on it and was expecting call back but never got it. Sent an email about the lack of response and follow-up. Housekeeping Manager was apparently off Sun & Mon and eventually called me back apologizing and for not getting back to me sooner. While my specific charger did not turn up, there apparently was another that had been left behind a few months earlier. She offered to send that to me which she did. While hotel and service was overall very good, was about to write off the poor follow-up to my inquiry (even though it was my fault for leaving the charger behind). Housekeeping Manager could have just apologized for the poor follow-up and that would have been it. But she took the extra step to find another charger to send to me. Although I'm sure guests leave these behind often, that extra follow-up makes the difference between average customer service and good customer service. Thanks Christine!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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265 reviews from our community

Traveler rating
    145
    72
    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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san mateo
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 19, 2013

This hotel is run by happy, efficient, helpful people, is clean and well-appointed, and the breakfast is SO much more than the average hotel "freebie".
They provide a shuttle to the Ontario airport, have an area that groups can use ( we had a pizza party for our Little League Allstars!) and the room was plenty big enough for a family.
I would highly recommend this place for couples or families traveling to that part of L.A.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Las Vegas
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed August 7, 2013

Hyatt Place hotels offer great value for the price and I wish that there were more of them! The rooms are modern and large with great bathrooms and showers. If you need a bath you must request one. The breakfast it TOP notch! They have many hot offerings and as more hotels are going away form the hot courses this one is great. They offer additional stuff like fresh fruit and pastries which were great. The pool is small and in the parking lot but it is sufficient. Overall this chain is the standard bearer for the mid priced business hotel.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Morgan Hill, California
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed July 25, 2013

We're staying at the Hyatt Place in Ontario. The staff is very nice but ....
1. My room smelled stale when I walked in. Had to run the air. I thought it smelled like cigarettes
2. Parking is limited so we had to park in the mall parking lot. It's just across the street.
3. Breakfast is good.
4. it' not like other Hyatt's I've stayed in
5. A bit worn

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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La Quinta, California
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 22, 2013

I stayed at the Hyatt Place at Rancho Ontario this weekend for the second time. Although it is strangely nestled next to the Ontario Mills Malls and the 10 and 15 freeways, it is a gem of a place to spend the night. The rooms have more of a feeling of a chic apartment and are spacious and handsomely appointed. The bed was exceptional and I slept better than I have ever. Combine that with the ultra-quiet rooms and you have a real winner. To top it off they have a delicious breakfast buffet with a great variety of food to satisfy nearly anyone included in the deal. It was no accident that I stayed here a second time. I'm planning on staying here again when I'm in the area. I recommend that you check it out too!

Room Tip: I've stayed in two different locations of this hotel and found that I had the same great experie...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newcastle, United Kingdom
Level Contributor
98 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed July 9, 2013

This hotel was great for a 1 night stay

The hotel is lovel, modern and friendly staff

The rooms were huge I had one with a view of the shopping mall which can i add is amazing if you want great products at outlet prices.

The pool was ok, Nothing flashy but for the price i paid it was ok

The breakfast was great lots of choice and plenty of it

If you need a hotel to stay at in this area give this hotel a go.

Its not quiet a hyatt standard but great prices

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, WI
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 25, 2013 via mobile

Not exactly the most dynamic location - it overlooks outlet mall parking lots just off the highway - but the rooms are big and well-designed. They also provide little tubes of toothpaste along with the usual soap & shampoo.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hyatt Place Ontario / Rancho Cucamonga

Address: 4760 East Mills Circle, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Ontario
#8 Business Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Ontario / Rancho Cucamonga 3*
Number of rooms: 127
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Also Known As:
Hyatt Place Ontario / Rancho Cucamonga Hotel Ontario
Hyatt Ontario Mills
Ontario Hyatt

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