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“Good place for a weekend or an extended stay” 4 of 5 stars
Review of Extended Stay America - Los Angeles - Ontario Airport

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Extended Stay America - Los Angeles - Ontario Airport
2.5 of 5 Hotel   |   3990 East Inland Empire Boulevard, Ontario, CA 91764   |  
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Ranked #26 of 41 hotels in Ontario
El Monte, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Good place for a weekend or an extended stay”
4 of 5 stars Reviewed April 29, 2013

Staying here with in April 2013 was cool because we are not very picky but we do pay attention to the small details.

Melissa was very pleasant upon check-in and Jennifer's customer services was excellent upon check-out.

I'm a stickler on customer and Jennifer delivered! There are a lot of eating places around because you are not far from the mall.

The one thing we were concerned about was the smell of the room although not the worse it wasn't as pleasant as I thought it should of been.

It was a non-smoking room (#142) but it had a stale smell to it like someone was smoking in it.

Other than that our stay was very good I would definitely stay again and recommend it to others.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 people have reviewed this hotel

Traveler rating
    11
    9
    4
    2
    9
See reviews for
10
3
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2013 via mobile

I am a travel Nurse and I am constantly staying in hotels on a daily and or monthly basis. I have been here since Dec 2012. Staying here at the Extended Stay America in Ontario, Ca has definitely been a great experience. The staff and managers have been so wonderful! Muhammad, Jennifer, Rigo, and June are always a pleasure to see. They are always so thoughtful and go over and beyond the call of duty to work with you and make you stay stress free. I would definitely recommend this place to anyone visiting in this area!

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, California
1 review
4 of 5 stars Reviewed April 4, 2013

I have stayed at this hotel on a few occasions as a last resort when nothing else is available, Bad experiences with the staff they seemed indifferent and sometimes even bothered or put out by their customers,
Not accomidating at all. However the last 2 times I have stayed here Melissa has checked me in and both times she was awesome,,,,a real sweetie!

C

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review, April 10, 2013
Thank you so much for the great comments about the service that Melissa provided to you during your stay. It's great to hear that our associates are providing the service you deserve. Again, thank you for th review and we look forward to your next stay with us in Ontario.
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Seattle, Washington
Top Contributor
52 reviews 52 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed March 30, 2013

We stayed at this hotel for two nights on business and it will be the last time we stay here again. The smell of this hotel is something else. I don't know what it was but it was extremely off putting and made me feel nausous! On arrival to our room I had to spend several minutes cleaning the bath tub as it was filthy and full of hairs! The bathroom was tiny, and the bed is possibly the most uncomfortable I have slept or should I say NOT slept in! It was so hard and we had one sheet and a thin blanket which was wholly inadequate. We haven't sat on the 2 chairs in the room as they are covered in unexplained stains!
Our room did not face the freeway but the traffic noise during the night kept us awake so I dread to think how noisy it was on the freeway side of the building.
We have stayed at similiar type of hotel in the past, Candlewood Suites and it was so much better. We were due to stay one more night but checked out to get a good nights sleep.
The only positive I can find is its location is quite central but that certainly would not make me return. Take my advice and stay elsewhere.

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review, April 4, 2013
Thank you for taking the time to write a review of your stay. I am so disappointed that we failed to meet your expectations of a pleasant stay. Please accept my apology. To make sure this doesn't happen again, I am working with our housekeeping and maintenance department to address the issues with the tub and mattresses that you have noted. I appreciate you bringing this to our attention. I hope that you will contact me, Thomas, directly, at tgiesel@extendedstay.com, should you wish to discuss this further. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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Ontario, California
1 review
5 of 5 stars Reviewed March 20, 2013

Excellent Front Office service- Rigo in particular went the extra mile.
Housekeeping staff was courteous.
ComplimentaryBreakfast was good.
Relatively quite even though conviniently close to the freeway and airport.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review, March 23, 2013
Thank you so much for taking the time write a review of your stay. I'm so pleased that the entire staff, especially Rigo, provided such excellent customer service during you stay with us. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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Ontario, California
1 review
4 of 5 stars Reviewed February 11, 2013

I have stayed here now for 3 weeks and I find everything to be more than expected. I love having a kitchenette to be able to fix things I want without leaving the hotel. The full size fridge is a plus in that respect. I am going to stay here a total of 2 to 3 months while I work on a local project I am involved with and after stays at other local hotels, have found ths to suit my needs best. Mohamid and the staff at this hotel are efficient, curtious and always helpful. I would not hesitate to recommend this hotel to any and all my friends...Thank you everyone here. Jim P.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review, February 17, 2013
I appreciate you taking the time to write such a fantastic review of your stay with us. I'm thrilled that Mohammed and the rest of the staff provide great and friendly service to make your stay more comfortable. It's also great to hear that you find our well equipped kitchens a benefit to you during your stay. Thank you again for sharing your experience with us. We look forward to your continued business!
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Orlando, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 9, 2013

I have been working on a project since mid December and most of my stays have been at Extended Stay hotels. Although I don't use the kitchen most of the time it's nice to have the facilities available if wanted. I like the fact I can spread out my paperwork using the table & in most cases the extended countertop. This location was as clean as expected and the staff was more than pleasant when there was any contact with them. I had planned to stay for two nights but called to check in early which was handled wihout any problem. If back in the area I would stay at this location.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review, February 17, 2013
I received a copy of your review, and wanted to thank you for taking the time to write such a kind review of our associates customer service and the overall experience. I'm so pleased that the associates were able to handle your early check in without any issues. Thank you again for your review. We look forward to seeing you the next time you are in Ontario!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Los Angeles - Ontario Airport

Address: 3990 East Inland Empire Boulevard, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #26 of 41 hotels in Ontario
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Ontario Airport 2.5*
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Also Known As:
Extended Stay America - Ontario Hotel Ontario
Extended Stay Ontario
Ontario Extended Stay

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