I left a bag of clothes in the hotel, I called the next day they verified they had my clothes. they sent me a credit card authorization to fill out so they could send me my clothes. 4 months later and about 40 phone calls to not only them but to the corporate customer service. I still never received my clothes. the manager of the hotel never once called me back. I spoke to all of his employees and everytime they said he would call me back! they told me three separate times my clothes had been shipped and would call me back with tracking info.. finally the main corporate CS office told me there was nothing else they could do it was up to the hotel to send me my clothes or reimburse me. we have a corporate acct with best western I have submitted my complaints to my corporate office to take them off of our preferred hotel list. so no one else in our company has to experience the frustration I have went through the last 4 months.
- Official Description (provided by the hotel):
- Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more less
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- Also Known As:
- Best Western Plus Innsuites Airpark Ontario Hotel Ontario
- Best Western Plus Innsuites Airpark Ontario Hotel And Suites
- Best Western Ontario
- Ontario Best Western