Booked this hotel while traveling with my two kids and my mom. Upon arriving, I was very impressed .... it was clear that the property had been updated and modernized. The young woman at the front desk was very kind and helpful. The room was very comfortable (especially the pillows - just the right firmness/softness). We all got settled in for the night and had a good nights sleep.
Unfortunately, our concerns started early the next morning. When my mom got up to use the bathroom she turned on the light and found a cockroach on the counter. Not a great way to start the morning. When we went to the breakfast room, there was water dripping from the ceiling right next to the island where the hot breakfast items were being served. I did inform the gentleman at the front desk about both these issues .... he did appreciate that I told him while there were not other guests at the counter.
While this hotel has many amenities and, is clearly, very guest friendly and welcoming, I would not feel comfortable staying at this hotel again.
- Official Description (provided by the hotel):
- Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Innsuites Airpark Ontario Hotel Ontario
- Best Western Plus Innsuites Airpark Ontario Hotel And Suites
- Best Western Ontario
- Ontario Best Western