We had a reservation for Wednesday, March 6th, that was booked through Expedia. When we arrived they got us in right away and told us to enjoy happy hour and the manager's poolside party for guests. The manager has a poolside party once a month and we were lucky enough to be there on that day. Of course we were there for the Las Vegas Wranglers vs Ontario Reign hockey game..so we missed happy hour and the party. The room was clean, and very comfortable. Only thing we could not plug in the refridgerator (hook-up not long enough to reach outlet) and the hair dryer did not work. We called the front desk and they had a hair dryer to us in no time. We didn't need the refridgerator, so that did not matter. We checked out the next morning and that is when our trip came to a crashing halt. We were on the I-10 and involved in a 5 car pile up. It was about 4pm when I realized we would not be making it back to Las Vegas...so we contacted our hotel through Expedia and got another night at the same hotel. This is where the service was exceptional. We told them what happened and they got us into a room ASAP..just happened to be the same room we had checked out of that AM. They bent over backwards to accommadate us and make it relaxing and pleasant. We did enjoy happy hour and they recommended a couple of resturants for dinner. The next morning, at breakfast the chef/waiter/busperson made a special effort to help our friend that was a vegetarian get the eggs just right for her (on the first try), this usual happens with her eggs at many diners, they never get them right and are returned several times...he did them RIGHT on the 1st try. That impressed all of us. The room was actually cheaper on the second visit.
- Official Description (provided by the hotel):
- Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Innsuites Airpark Ontario Hotel Ontario
- Best Western Plus Innsuites Airpark Ontario Hotel And Suites
- Best Western Ontario
- Ontario Best Western