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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
3.0 of 5 Hotel   |   3400 Shelby Street, Ontario, CA 91764   |  
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Ranked #26 of 41 Hotels in Ontario
Columbia, mo
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Don't Do It”
1 of 5 stars Reviewed May 23, 2012

As a woman staying here when traveling for work, I did NOT feel safe at this hotel as all. The rooms are outside entry and there were a ton of men loitering around the property. I don't know if they were guests or not, but the hanging around outside guest rooms is not acceptable. Even at midnight, there were groups of men outside the room talking.

Beyond the random just hanging outside people's rooms, it is VERY NOISY. When in my room, I could hear the people next door talking and watching tv (and even sneezing).

While the room was clean, the property was very run down and in need of major renovation.

Overall, don't do it. I am not from this area, but I am sure that you can find something much more suitable.

Stayed May 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
    83
    59
    41
    34
    41
See reviews for
77
55
13
77
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Doha, Qatar
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 8, 2012

I've stayed in this hotel for a month last April, and that was my second time there. Actually i decided to stay there for the second time since i had a good experience in the first time on 2009, however this time it was so bad. Briefly I'd not decide to choose this place anymore for the following reasons:
1. At first, I did not have the room as i wanted
2. The smell in the rooms was very very bad
3. The cleaning service was so bad, unless you pay high tips !!
4. The breakfast boufet was so poor and has no variety, also there was no enew of the dishes, so either you have to rush in the early morning to find something to eat or you'd get your own breakfast from somewhere out
5. you need to carry your luggage from/to your room as there this service is not available as well, so imagine i went with my family and we had 8 bags to be carried and moved !!
6. The internet was not reachable in some areas in the hotel

I really do not advice you to choose this hotel

Room Tip: comments above
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  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lebanon, New Jersey
Top Contributor
872 reviews 872 reviews
113 hotel reviews
Reviews in 331 cities Reviews in 331 cities
300 helpful votes 300 helpful votes
4 of 5 stars Reviewed May 2, 2012

Nice room, nice shower, good check-in service. Friendly staff at breakfast – and, best of all – excellent food at breakfast (for free). Only negative is that they put us on the highway side – don't take a room there.

Room Tip: do not get room by the highway
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 23, 2012

We have been going to this Best Western for years and every time, the place has been upgraded in some way. Seems like in the last few years that isn't the case anymore. The place is still nice but you can see that the upkeep is not the same. Little things, like missing knobs, dusty vents, non working refrigerators, etc. The location is so close to the I-10 that I hate to give this place up, but each time, you can see the neglect a little more. We needed to speak to the front desk twice and neither individual seemed concerned with our issues at all. A real change in the atmosphere and feel of what was once a perfect place to stay. If you stay on the fourth floor there is an elevator only to the second, you have to drag your luggage up stairs the rest of the way.

Room Tip: Stay away from middle court area during the summer, spa gets a little noisy.
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmopan
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed April 23, 2012

My family of 4 and 1/2 enjoyed their stay overall. There was always a decent spread for breakfast. Our outings didn't allow my wife and I to get back to the complimentary drinks, but just knowing it was there was comforting.

The staff did respond well to one or 2 housekeeping issues, but we arrived way past arranged time. There was one issue with the noisy vent, so hopefully they maintain these things. We would go back. It worked well for our logistics and we still hope to reach the LA Natural history museum next time

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, NV
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed April 10, 2012

We only stayed at this hotel from 9:00 PM - 6:30 AM. I just wanted to let everyone know the highway traffic will keep you up all night so bring your earplugs and hopefully you do not need to hear the alarm clock in the morning. And the pillows and bulky and hard. I was miserable.

Room Tip: Ask for a third floor facing the pool. It should be more quiet. Although the birds and the kids wi...
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dearborn Heights, Mi
Top Contributor
53 reviews 53 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 1, 2012 via mobile

Great hotel, clean rooms, friendly staff, close to freeway and restaurants, great price. Best free breakfast buffet at any hotel I've stayed at.

Stayed March 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby Street, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 41 Hotels in Ontario
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Official Description (provided by the hotel):
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Ontario
Ontario Best Western

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