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“Terrible experience!” 2 of 5 stars
Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
3.0 of 5 Hotel   |   3400 Shelby Street, Ontario, CA 91764   |  
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Ranked #26 of 41 Hotels in Ontario
San Jose, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Terrible experience!”
2 of 5 stars Reviewed July 5, 2011

Overall, I would not recommend this hotel for Families the following reasons: check in time is 3 p.m., we arrived at 3:30 but were told that they were fully booked and the only room left was a smoking room. There were less than 10 cars in the parking lot. We booked through Priceline. They told us to be sure we specify with Priceline to get a non-smoking room next time. Of course, Priceline says the same thing, we need to specify with the Hotel. The front desk person was apologetic and offered us an upgrade to a presidential suite for $30 more. We declined the offer. The hotel has outdoor corridors. The room itself was like a standard motel room. We had a view of the parking lot. The door had a big enough gap that I could see outside. Needless to say, we did not feel very safe. The pool was poorly maintained. It was dirty, we saw garbage, hair, dust floating in top of the pool. We had to pass by some broken furnitures which were placed by the laudry room on our way back to our room from the pool. The next morning when we checked out at 10 a.m. and again there were less than 10 cars in the parking lot. I can't understand how this hotel be rated as 3 stars on Priceline. I've recommended Priceline to frieds and family in the past but now I am really hesitate to do so anymore. I guess you really got to be careful when using Priceline as you may end up in a Motel 6 like room that's been rated as 3 stars. I think if you were a business traveller then this hotel may be acceptable for you as they do offer free breakfast, free wi fi, free parking, and free happy hour drinks. As a family travelling with 2 young children, all we care about is safety, cleaniest of the room and pool.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwinnsuites, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review, July 7, 2011
Dear Summersky0306,

I've had the opportunity to review your comments and concerns and wish to apologize for our shortcomings towards your expecations. In reviewing other guest visits we are finding many positive comments and will review your concerns very closely to see if there is an opportunity to improve. If I may be of any further assistance or if you wish to contact me to discuss this further, feel free to call me at 909-466-9600. Thank You for your comments: Art DeSautels, Geberal Manager
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258 reviews from our community

Traveler rating
    83
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    41
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    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Newhall, California
Top Contributor
95 reviews 95 reviews
16 hotel reviews
Reviews in 42 cities Reviews in 42 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 14, 2011

The hotel was nicer than we expected. Welcoming entrance, lounge, bar area with free afternoon drinks at the bar. Nice free hot breakfast in the morning with many choices. Free parking. Friendly and accommodating staff. Small but clean pool area. Room was clean and comfortable. Bed was WAY better than other BW I've stayed. My only complaint is noise. We were on the bottom floor and were awaken several times by late night arrivers with roller suitcases and slamming doors. After about midnight it got quite but then our neighbors were up from about 1:30-3am talking LOUD and slamming things around. We called the front desk and heard the staff knock on their door and tell them to "shhh".
Since we had to be up at 7am the lack of sleep made for a grumpy morning. Other than that it was a good stay.

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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bwinnsuites, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review, July 7, 2011
Thank You for the recent visit and glowing review. We continue to work hard to make each guest stay the best it can become. We can't wait for you to return! - Art DeSautels - General Manager
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Winnsboro, Louisiana
Top Contributor
61 reviews 61 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 1, 2011

• Reasonably priced, large room, super clean.
• Could use better lighting in rooms (as usual for most hotels).
• We stayed on a week end, almost no traffic in area, and access to and from interstate easy.
• Minutes to Ontario International Airport.
• Great, hot breakfast - good variety.

Room Tip: Request rm away from interstate - road noise loud
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  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwinnsuites, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review, June 3, 2011
Thank You so much for the great review, I am very happy you enjoyed your stay and hope to see you back again soon!!!

Art DeSautels - General Manager
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NJ
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 25, 2011

Stayed there for 3Nights, got a good deal for the room as well. Best part is the connectivity to the airport and the free shuttle service. The rooms were big, well furnished and well kept. The bed was hard though, not very pleasant to sleep. The grill is also pretty decent. Was there on a crowded weekend and it seems that this hotel is sure popular with folks as almost all the rooms were full. I could hear noise from out side, that was perhaps not so nice. All in all, if you are looking for a reliable, budget accommodation close to airport then Best western is a good choice

Room Tip: Ask for a quiet corner room
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  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwinnsuites, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review, June 3, 2011
Thank You for such a positive review. Our goal is to make sure all of our guests enjoy there stay and wish to have you back soon as a guest.

Thanks again! Art DeSautels - General Manager
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Michigan
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 22, 2011 via mobile

Nice place great value. Awesome breakfast close to hotel. Helpful staff.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwinnsuites, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review, June 3, 2011
Thank You for the great response I'm very happy you enjoyed our clean and comfortable accomodations. Our goal is to provide the best value for all our guests and wish to see you back again soon!

Art DeSautels - General Manager
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Omaha, Nebraska
1 review
5 of 5 stars Reviewed March 25, 2011

This hotel is super. The staff was extremely friendly. The breakfast was great. And for me the most important thing was the beds were the best I have ever slept on in a hotel. The only thing I would recommend to the hotel is try to clean up the exterior and update some of the lighting in the rooms. I definitely would recommend this hotel.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro, Tennessee
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 26, 2011

I was traveling to palm springs and was getting into ONT airport late so I stayed the first night in Ontario by the airport. This hotel has a free shuttle. I was thrilled to see that it had a full service restaurant. Even thought it was late the owner reopened the grill and served our party and one other. Food was fantastic. The next morning free breakfast is equally amazing, (Sausage, eggs, fresh fruit, fresh biscuits, waffles, starbucks coffee, WOW) The entire property and our room were not only clean they were immaculate! I have never seen a property manager so driven to make sure the entire place sparkled from top to bottom. I stay in a lot of hotels , over 30 a year and I LOVE this hotel! Great price , amazingly clean, large rooms, great service!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby Street, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 41 Hotels in Ontario
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Official Description (provided by the hotel):
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Ontario
Ontario Best Western

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