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“Double Tree Ontario Airport” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Ontario Airport

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DoubleTree by Hilton Hotel Ontario Airport
3.5 of 5 Hotel   |   222 North Vineyard Ave, Ontario, CA 91764-4431   |  
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Ranked #9 of 41 Hotels in Ontario
Certificate of Excellence 2014
palo alto, United States
1 review
“Double Tree Ontario Airport”
5 of 5 stars Reviewed April 22, 2014

The staff was very professional, greeted us with a warm cookie, and was attentive when we had an issue. One day our room was not serviced and upon check out, they immediately contacted housekeeping to follow up and gave us tickets for a breakfast at Starbucks. Made us happy!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 23, 2014
Hello Joy F,

Thank you for your review.

I would also like to take this opportunity to say "Thank You' for your understanding as it pertains to your guest room not being serviced.

Although we don't like to make mistakes, the reality is that we're human and sometimes things happen.

Most importantly, we made you happy prior to your departure.

We look forward to seeing you again in the very near future.


Sincerely,
Yolanda
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708 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Greenville, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 21, 2014

This is an okay hotel. Problem is that it has exceptional prices. Restaurants are horribly overpriced for what you get. Small steak and two beers was $60. Steak was good but not THAT good. Breakfast--$15 for four sausage links, two pieces of toast and so-so coffee. Room is okay but you have to go all the way around the hall ways or carry your bags up and down stairs if you cut across the courtyard (saving over half the distance). Very nice courtyard. Staff is nice, but for a night before a flight it is not worth it.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 23, 2014
Hello Michael L W,

Thank you for your review.

Although we are the largest hotel in the Inland Empire with three buildings and 482 guest rooms, we pride ourselves in providing exceptional customer service to every guest, every time.

We have elevators available in every building, on every floor along with eager team members readily available to assist you with your luggage.

We hope that you will allow us another opportunity to make your stay "Special".

Kind Regards,
Yolanda
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Fernley, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 21, 2014

I had a short notice trip to LA. I was able to book a room at the last minute. I arrived late and was greeted by a friendly staff member who had a great cookie waiting for me. The room was fine - did hear some noise from the loud guests next store, but they quieted down.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 23, 2014
Hello James Battista G,

Thank you for your review.

We know you have many choices when selecting a hotel.

Thank you for choosing to stay at the DoubleTree by Hilton Ontario Airport Hotel.


Respectfully,
Yolanda
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1 review
5 of 5 stars Reviewed April 21, 2014

It was super short trip to stay there, but it was really convenient to access to airport. And also restaurant was great = good tastes as well. If i have a chance to access to airport again, I will choose this hotel.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 23, 2014
Hello 慎洋 岩,

Thank you for your review.

I'm glad that you had an enjoyable stay.

We look forward to being your hotel of choice the next time your travels bring you back to Ontario, California.


Kind Regards,
Yolanda
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Fontana, United States
1 review
3 of 5 stars Reviewed April 17, 2014

average hotel if you are looking for a clean overnight place to stay, the location is nearby the airport and inexpensive eating restaurants, also close to interstate for travelers, it would have been nice to have a room in the main area of the hotel rather than where our room was. Misty's inside the hotel was great to have so there was no need to go outside the hotel for entertainment.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 18, 2014
Hello Patricia M,

Thank you for your review.

When I think of the DoubleTree by Hilton Ontario Airport Hotel "Average" doesn't come to mind.

I would hope that we can change your mind-set from "Average" to "Exceptional" or "Outstanding".

Should your travels bring you back to the Ontario area I would hope that you will allow us another opportunity to serve you.

Kind Regards,
Yolanda
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Hanover, Pennsylvania
Top Contributor
58 reviews 58 reviews
9 hotel reviews
Reviews in 35 cities Reviews in 35 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 16, 2014

Great location if you are flying or traveling especially to Palm Springs. The rooms are very nice, quiet and very clean. The service could not have been better, from the first phone contact to the last shuttle to the airport it was just perfect. If you needed anything you just asked and it was no problem.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 17, 2014
Hello abeily,

Thank you for your review.

We're glad you decided to stay with us and we believe that the best surprise is no surprise.

Especially when it comes to customer service.

We look forward to your return.

Respectfully,

Yolanda
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Fontana, California
1 review
5 of 5 stars Reviewed April 15, 2014

This location has THE MOST GENEROUS & KIND HEARTED staff. Me and my husband AJ had our wedding at this hotel location in November 2013 and they were all very helpful with making our stay very comfortable. We booked a suite for only two nights but the manager was nice enough to give us a free night because we were newly weds. We had the best experience with this staff, we loved that the manager gave us an extra night and we couldn't thank him enough for his generosity! I would recommend this hotel to anyone I know and to everyone out there. If you stay here it'll be the best stay of your life. I give them a 5 star rating!! Thank you DoubleTree of Hilton in Ontario, we couldn't thank you enough!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, April 16, 2014
Hello Milbes91,

Thank you for your review.

The DoubleTree by Hilton Ontario Airport Hotel was honored to have you two spend your Honeymoon with us.

I agree, our General Manager, Bassam Shahin is a generous and very considerate individual. We hope that you two will spend your Anniversary with us this year.

Again, thank you for your valuable feedback and continue to spread the word.


Warm Regards,
Yolanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Ontario Airport

Address: 222 North Vineyard Ave, Ontario, CA 91764-4431
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Ontario
#8 Business Hotel in Ontario
#11 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Ontario Airport 3.5*
Number of rooms: 484
Official Description (provided by the hotel):
The Doubletree by Hilton Ontario Airport is Ontario's largest and most luxurious hotel. Our resort-like hotel is only five minutes from the Ontario International Airport and adjacent to the Ontario Convention Center. Hotel is centrally located just off I-10 and conveniently located near Ontario Mills Mall, Vistoria Gardens and Fontana's California Speedway. Hotel features 484 guestrooms, heated swimming pool and spa, state of the art fitness center, complimentary business center, complimentary WI-FI in the lobby, complimentary shuttle service to/from Ontario International Airport, complimentary parking, Porter's Prime Steakhouse, Citrus West, Misty's Lounge, Vineyards Lobby Bar, Starbuck's and In-room dining. ... more   less 
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Also Known As:
Doubletree Ontario
Ontario Doubletree

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