We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quick one night stay” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Ontario Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added DoubleTree by Hilton Hotel Ontario Airport to your Saves list
DoubleTree by Hilton Hotel Ontario Airport
3.5 of 5 Hotel   |   222 North Vineyard Ave, Ontario, CA 91764-4431   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
WiFi Package
Ranked #11 of 41 Hotels in Ontario
Billings, MT
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Quick one night stay”
4 of 5 stars Reviewed September 29, 2013

We stayed at this hotel for one night, Friday Sept. 13th. I booked it via Hotwire, so didn't know hotel until we agreed to price. We generally really like the Double Tree brand and this did not disappoint. We were able to check in a little early, and given our room keys. We found the room, right by the elevator, and got in. I don't like being by elevators, but was willing to let it go for one night. However, the room had a bad smoke smell & this is an all no smoking hotel. I called the front desk and was immediately given a new room just down the hall. They had a bellman bring us the new keys right away and the new room was great. We really like the large rooms & bathroom that are typical to DT as well as the overall cleanliness. I would definitely stay here as a home base if we were staying in the area longer. It can be a walk from the back rooms to the lobby.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, September 30, 2013
Hello BigSkyGirl1997,

Thank you for your review.

You are correct, The DoubleTree by Hilton Ontario Airport is a 100% non-smoking hotel. I would like to personally apologize for your experience with your first guest room smelling of smoke.

It's unfortunate when people don't realize how their inability to follow hotel policies affects current and future guests. We make every effort to avoid these inconveniences by charging a $300 cleaning fee should a guest smoke in our guest rooms.

I'm glad that you know that your experience was an isolated incident and we look forward to welcoming you back.

Again, thank you for your valuable feedback.


Respectfully,
Yolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

639 reviews from our community

Traveler rating
    286
    186
    98
    46
    23
See reviews for
89
67
46
351
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Santa Barbara, California
Top Contributor
599 reviews 599 reviews
105 hotel reviews
Reviews in 163 cities Reviews in 163 cities
405 helpful votes 405 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

If you have an option, stay in building 3. It is the greateat distance from the main building and seems to be quiter. The rooms are a little larger as well. They are clean and fresh. Staff are very polite.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, September 25, 2013
Hello kuwells,

Thank you for your valuable feedback.

I agree with you 100% in regards to our third building. One of the most important things that we try to convey to our guests is that all three of our buildings connect.

Although most hotels are a high rise and we're unique, be sure to tell your family, friends and colleagues to come and experience the DoubleTree by Hilton Ontario-Airport for themselves.

Respectfully,

Yolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 21, 2013 via mobile

Usually stay at Marriott properties, but was very disappointed with the Marriott option locally. Called DT and they were able to get us in. Arrived last minute with a group of 8 and had to depart unexpectedly during our stay. The staff was accommodating for every request.
Very clean and updated. Will stay here again.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, September 25, 2013
Hello Milflier,

Thank you for your review.

The only name we want you to remember when you travel to Ontario, California is The DoubleTree by Hilton Ontario-Airport.

It was our pleasure to be of service and we look forward to the eight of you returning in the very near future.

Feel free to increase the number of people and rooms.


Warm Regards,

Yolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
torrance, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2013

This was a nice hotel, the layout is kind of big and you have to walk far to get to your room. But Hilton always has a nice staff. There was a Starbucks in the lobby which was convenient. It is close to the freeway as well. I didn’t swim in the pool, but I had a view from my room and it looked very nice. If you are familiar with Double Tree, then you know you get a warm cookie when you check in and they are always delicious. I thought it was a bit expensive for the city, but I think there was something going on in town, because the Embassy suites I normally stay at was full. The room was clean and quiet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . .. . . . . Thank you.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, September 21, 2013
Hello Paulette P.,

Thank you for your review.

I would also like to say "Thank You" for your loyalty to the Hilton family of brand hotels.

Although the Embassy Suites is where you normally stay, I would hope that on some of your visits to the Ontario area that you will stay at the DoubleTree by Hilton Ontario as well.

Respectfully,
Yolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 18, 2013

The room was very large and comfortable. The staff warm and eager to serve--from the people at the front desk to the housekeeper who helped get my door open when my key malfunctioned. The meals they served in our meetingroom were delicious and served as discretely as possible while we held our meeting.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, September 21, 2013
Hello TripAdvisor Member,

Thank you for your feedback in regards to your recent stay with us.

I will be sure to share your comments with the appropriate department managers so that they can share your comments with their team members, including my team as well.

We look forward to your return in the very near future.

Sincerely,

Yolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkland, United States
1 review
5 of 5 stars Reviewed September 15, 2013

My daughter's reception was held here, so I booked into the facility, it was an enjoyable experience and the rates provided to reception guests were outstanding!! Would recommend it as a great venue for a big important event!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, September 17, 2013
Hello Linda M.,

Thank you for your review.

I'm glad to hear your daughter's reception was seamless and that our guest room rates were great.

Now, let's talk about when you're going to host another event at the DoubleTree by Hilton Ontario.

If you have friends and/or family members in the area please send them our way. It would be our pleasure to provide them with the same exceptional service and experience.


Respectfully,
Yolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, Arizona
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 14, 2013 via mobile

Great welcome in arrival. Really great to have onSite restaurant, & multiple bars. After a long day of work, it is nice not to have to go out again. Rooms are a bit older, but the are big, clean, and updated. Courtyard is beautiful. All this for a really good price

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review, September 16, 2013
Hello Troy0403,

Thank you for sharing your experience with the DoubleTree by Hilton Ontario.

We continually strive to demonstrate that customer service is the only business we're in. It's nice to hear from our guests that they're stay was reflective of our goal.

Should your travels bring you back to the Ontario area, I would hope that we are now your only hotel of choice.


Sincerely,
Yolanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to DoubleTree by Hilton Hotel Ontario Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Ontario Airport

Address: 222 North Vineyard Ave, Ontario, CA 91764-4431
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Ontario
#10 Business Hotel in Ontario
#11 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Ontario Airport 3.5*
Number of rooms: 484
Official Description (provided by the hotel):
The Doubletree by Hilton Ontario Airport is Ontario's largest and most luxurious hotel. Our resort-like hotel is only five minutes from the Ontario International Airport and adjacent to the Ontario Convention Center. Hotel is centrally located just off I-10 and conveniently located near Ontario Mills Mall, Vistoria Gardens and Fontana's California Speedway. Hotel features 484 guestrooms, heated swimming pool and spa, state of the art fitness center, complimentary business center, complimentary WI-FI in the lobby, complimentary shuttle service to/from Ontario International Airport, complimentary parking, Porter's Prime Steakhouse, Citrus West, Misty's Lounge, Vineyards Lobby Bar, Starbuck's and In-room dining. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hilton Hotels, Priceline, Cheap Tickets, BookIt.com, Hotels.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your DoubleTree by Hilton Hotel Ontario Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Ontario
Ontario Doubletree

Owners: What's your side of the story?

If you own or manage DoubleTree by Hilton Hotel Ontario Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.