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Hilton Ontario Airport: Traveler Reviews


Hilton Ontario Airport
700 North Haven Ave, Ontario, CA 91764-4902
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Traveler Reviews

57% Recommend
3.0 of 5 stars 38 reviews
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Worst Experience Ever

Hilton Ontario Airport

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1 of 5 stars
sdlv24 3 contributions
las vegas, nv
2/2 found this review helpful

We arrived at the hotel and checked-in through the express check in because there was a long line at the front desk and only 1 employee. We got our room #(for a King room) and key and headed to the elevator as indicated on the confirmation sheet. We got to the 2nd floor and walked up and down both sides of the hall and could not find our room # so we called the front desk from a house phone for directions to our room. There was no answer. We decided to walk down to the front desk and found out that the room was not in the main tower but in a separate wing of the hotel. We then walked back through and found our room.

Now the problem was the room was actually a double, not a King. We called the front and were told to come back down so they could reassign our room. We then went to another room and found that the room was next to a door to the outside which was propped open with a trash can and a group of people with cases of beer walked through as we got there. We decided this was not a comfortable place for us to stay so we once again headed to the front desk and told them about the door and such and they laughed and said "Oh, sorry". We then were assigned another room and this time the room seemed fine.

Upon further inspection we found the trash had not been taken out and the towels in the bathroom were soiled and on the floor. We were so tired by this time that we decided to stay. I know it was an accessible room by the elevator but we could hear the elevator going up and down all night. It was horrible. The next day we changed rooms again and that was our stay. We were not only charged by Hotwire upon booking but the hotel charged our card too.

I've NEVER had such horrible experience at any hotel, ever. This hotel needs help...

  • Liked — Location
  • Disliked — Front desk staff and housekeeping are both terrible
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 22, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $123 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good location and a good stay

Hilton Ontario Airport

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4 of 5 stars
Pai_LAX 25 contributions
Los Angeles, California
0/1 found this review helpful

This hotel has been renovated in 2006 so the rooms are still in very good condition. The furniture seem upscale and didn't show much signs of wear.

The bathroom was very nice and quiet clean although not impeccable.

Overall a very good hotel on par with a few other good hotels in the area.

I would return if I can get a good deal again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 19, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $123 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
nice place, nice staff

Hilton Ontario Airport

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4 of 5 stars
u114193 11 contributions
Spokane, WA
0/1 found this review helpful

This hotel has a great location that is less than 5 minutes drive to about 20 great restaurants and shopping galore. The location is about five minutes from the intersection of I10 and I15 freeways. The room was very nice with a wonderful bed and nicely appointed. You don't have to pay extra for parking and it is plentiful.

The only thing missing from this hotel is a nice cocktail lounge/restaurant. But I guess with so many dining choices nearby it might not be profitable.

The staff here was very pleasant and professional.

  • Liked — nice staff
  • Disliked — nothing, but a place to have a nightcap other than a lobby bar would be nice
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay February 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since November 28, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Shopping, Golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $123 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The Worst Ever!

Hilton Ontario Airport

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1 of 5 stars
ilovecancun101 26 contributions
San Bernardino, CA
3/4 found this review helpful

I was looking for a nice hotel in my local area to stay in on on the weekend of my wedding! I thought of Hilton since it's close to me and I had already taken a tour of the property. Let me be the first to say that it was the worst idea ever!!!!!
I got Married in October of 2007. I book a romance package with the Hilton since January of 2007, that's 9 months in advanced! I called the property directly. I asked for a suite with a balcony and explained that I would be checking in on friday and that I would be getting ready there the saturday of my wedding and returning that night with my husband to spend our first offical night as husband and wife there! Again I requested the romance package which included a bottle of champagne, chocolate dipped strawberries and a nice clean room.
I was so excited to head back to the hotel after the wedding! I was looking forward to a night alone with my husband full of romance. We were so tired so all i could imagine was a glass of wine and strawberries!
I was in total and complete shock when we walked in the room and turned the lights on!
The room was a mess!!!! No champange no strawberries nothing!!!!! There were tray from where we had ate breakfeast, wet towels on the floor, it seemed that there had not been any turnover service at all!! I was so dissapointed, so angry and tired that I sat there and cried! I called the front desk and explained that I had orderd this months in advanced and made sure to let the front desk know that morning before I left that I needed the room ready by the time my husband and I got back. He was so careless and didnt even offer to help, he basically said to wait for the morning! Needless to say our wedding night was ruined! Romance was out the door!
The Hilton was qucik to charge my credit card 400.00 right away for a night gone wrong!
In the morning I went downstairs to check out and asked to speak to a manager. They had me wait in the lobby for 45 minutes before she decided to come out and talk to me. They kept telling me she was going to take long to just leave my info and have them call me. At the end of all this all I got back was 150.00 dollars! This is by far the worst hotel EVER!!! I will never stay there again! Beware housekeeping is drity!

  • Liked — nothing
  • Disliked — Horrible staff, pricy and you dont get anything!
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 23, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $123 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Extremely poor service

Hilton Ontario Airport

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1 of 5 stars
stratkl 1 contribution
Illinois
1/3 found this review helpful

The rooms were marginal for a Hilton, but the service was terrible. Our room went 2 days without getting cleaned - even though we requested to have it cleaned. The in-room internet was down for 4 days straight and the wake up calls were usually 1 hour off (they had some type of automated system that did not adjust for DST). We eventually changed hotels.

  • Disliked — no internet access for 4 days
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 50-64
  • Member since December 29, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $123 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Ontario Airport Also Known As

Address: 700 North Haven Ave, Ontario, CA 91764-4902