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“Hotel room was tired but still an OK stay.” 3 of 5 stars
Review of Ontario Airport Hotel and Conference Center

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Ontario Airport Hotel and Conference Center
3.5 of 5 Hotel   |   700 North Haven Ave, Ontario, CA 91764-4902 (Formerly Ontario International Airport Hotel)   |  
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Ranked #23 of 41 Hotels in Ontario
Sacramento, California
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
“Hotel room was tired but still an OK stay.”
3 of 5 stars Reviewed September 22, 2012

I think we got stuck in the old wing again at this hotel. We needed two beds so they put us in old section which clearly needed a renovation. The carpet was worn and the first room they gave us smelled like smoke. We asked to be moved to a different room which was better since it didn''t smell but was still a bit tired. The rooms overall were just OK but the AC was extremely loud and kept both of us up all night. I guess I was just expecting it to be nicer for the price we paid. Maybe the big hotel chains are just going downhill because the last three we've stayed at were not up to my standards.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OntarioGM, General Manager at Ontario Airport Hotel and Conference Center, responded to this review, September 26, 2012
Thank you Parkerpug for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We will factor your comments into our upgrade plan and hope to have another opportunity to serve you if your travels bring you back to our area.
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181 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
3 of 5 stars Reviewed September 21, 2012 via mobile

Great healthy breakfast spread
Rooms are old but well maintained
our bath had a problem though
The F&B appears to be the best though with helpful, pleasant and very responsive staff .
However, we went on a merry go round on checking in as the room we were given had someone else's luggage in

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OntarioGM, General Manager at Ontario Airport Hotel and Conference Center, responded to this review, September 23, 2012
Thank you Zense for sharing this good and insightful feedback about the Hilton. I'm looking forward to sharing your comments with our F&B team. They have made many changes to our Hilton Breakfast Buffet to make available a slew of healthy options. But we'll not forget to offer the richer breakfast items that many people enjoy. We strive to maintain our hotel in top cleanliness and condition and we are exciting about making many new improvements in the coming year as well. Finally, thank you for letting us know about the check in situation. We'll review that occurence. Best wishes to you for great and enjoyable travels.
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Texas
Top Contributor
101 reviews 101 reviews
46 hotel reviews
Reviews in 59 cities Reviews in 59 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed September 14, 2012

I can't think of a distinct feature that made me enjoy this hotel, but I enjoyed it. The aircraft were a little noisy, but that's what happens at an airport hotel. I had great views and the shuttle service was useful.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OntarioGM, General Manager at Ontario Airport Hotel and Conference Center, responded to this review, September 17, 2012
Thank you TXLA Traveler for sharing your feedback with us and your fellow TripAdvisor travelers and we're happy to read that overall you enjoyed our hotel and its available amenities. We particularly value getting feedback from well traveled indviduals such as yourself. We're one of the closest full service hotels to the airport and are only 5 minutes away. Thank you again and we hope to see you on your next visit through Ontario!
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Centralia
Top Contributor
69 reviews 69 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed July 30, 2012

Upon check in, given a room whose one window only overlooked the interior lobby. Dark. Asked to be transferred to a room with an outside view which was accommodated. Bed was comfortable. Air conditioning unit was extremely noisy and did wake us when it came on at night. Standard room, TV, shower/tub combo, noisy bath fan. Quiet at night-except awakened by someone trying our door at 3AM.
When not using a bidding website, breakfast is included in the cost. Otherwise it's about $12 per person. It's a good breakfast, and more than we could eat.
Overall, the location is fine for one night when needing to be near Ontario airport.

Room Tip: Think it's best to not use a bidding website. Notice that Hilton Honors members had their own f...
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OntarioGM, General Manager at Ontario Airport Hotel and Conference Center, responded to this review, August 2, 2012
Thank you for sharing your travel experience and insightful comments. With bidding sites such as Priceline, hotels occassionally sell Priceline unused hotel inventory for a given night. Naturally, most hotels will set aside the choicest rooms and views for either regular rate guests, and/or those guests who are members of a hotel's frequent traveler program. And unlike when booking through a hotel's website or other traditional methods, the room type is not even guaranteed. Its generally a fair trade off - guests who are elite status members generally get the best rooms as well as those guests paying higher rates. Bidding site customers still get access to the same bedding package, in our case, Hilton Suite Sleeper bedding, access to amenities such as the outdoor pool, whirlpool, fitness center, free airport shuttle service, and the service quality you would expect from upper upscale hotel like a Hilton. We're not perfect, but we strive to give a good foundation of product quality and experience to all guests. So, when considering bidding for a room, look at the total picture and what your desires are for the hotel stay. Simple accomodations or access to perks such as upgrades, Concierge Lounges, and other elite trappings. Thank you again!
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Parker, Colorado
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 29, 2012

I stay at this property approximately 10 times per year but this will be my last. My bad experiences started at check in. Normally as a Diamond Hilton member I am given a room on floors 8-10. On this occasion I was put on the 4th floor. I asked the front desk if the floor would be quiet and he insisted the 4th floor was a quiet floor. However, he said all floors are quiet. My room was was dark with a window off center looking out on the freeway. The bathroom was a typical older Hilton size. the door to the bathroom clears the toilet by one inch.

Tuesday night around 02:00 I was awoken by noise in the hall from the guests returning from the local bar. On Wednesday night things deteriorated. At 2:00 AM i was awakened from a sound sleep to the noises of several people in a room nearby. They were shouting and laughing. I called down to the front desk and was informed a large party had just gotten back from the bar and security was on the way. The noise escalated and the people in the room started chanting the room number and shouting. I called down again. This time the front desk let the phone ring several times before answering. The front desk person acted as though he had done his job and seemed annoyed at my insistence the noise be quelled.

The next morning I stopped by the front desk to voice my dissatisfaction. Management acted as though they had handled the situation correctly and they were the victims of rowdy guests.

I stay at this hotel because it is a little cheaper than the surrounding properties. Unfortunately the attitude of the front desk and the approach they take to solving problems is unacceptable.

Ultimately the most important factors in choosing a hotel are clean and quiet. The Ontario Hilton fails to provide a quiet room. The staff does not acknowledge or attempt to rectify their mistakes.

Room Tip: stay away from the freeway, floors 9 and 10 are larger rooms with large windows.
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  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OntarioGM, General Manager at Ontario Airport Hotel and Conference Center, responded to this review, August 2, 2012
It is not always easy to read a critical review, particularly after a guest has departed, because we always want to make every reasonable effort to meet a guest's expectations while they are still here. Our capabilities and a guest's expectations may not always successfully align, but we want to persist in trying to align them. My advice to all TripAdvisor travelers is that if you ever find yourself in a situation where your expectations are not being met, please talk to the staff, then a manager, and if your expectations have still not been met, ask for the General Manager. It shouldn't always be necessary to do this, but sometimes a problem is complex, or there is a communication barrier or misunderstanding. If you've gone through all of these steps, and still are dissatisfied, then using venues like TripAdvisor remains an option. And by all means if the hotel has made an accomodation to you based upon your compliants, disclose that as well, so TripAdvisor viewers can take this into consideration.
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New York, NY, USA
Top Contributor
125 reviews 125 reviews
119 hotel reviews
Reviews in 69 cities Reviews in 69 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed July 21, 2012

Stayed here on a Friday night after bidding on Priceline. It's a big hotel by Ontario Airport--it must have been one of the first ones built after the airport opened. It has been renovated and the lobby area and rooms do look updated, but you just can't get away from that big old hotel feel. The guest rooms are typical Hilton-style--decent size with institutional furniture and comfortable beds.

It's a nice enough hotel and the service was fine, but as a Priceline customer, this is exactly the kind of hotel you hope you DON'T get. Why? Because the three things budget travelers want--free parking, free wifi and free breakfast--are not available here. Parking is $10.75 a night, in an area where just about every hotel gives it for free. And the price is the same whether valet or self park, showing management's determination to squeeze that extra dollar out of you. Wifi in the room is $11, though you can get it free in the lobby. And it goes without saying you'll pay for breakfast. The business center has a few computers where you can print boarding passes for free but if you want to surf the net or print anything you'll have to swipe your credit card and pay something like 56 cents/minute. I thought most hotels had moved past that but not here.

The fitness room was modern and well equipped with three treadmills, etc. but no free weights. The outdoor pool is like a mini-lap pool, a good size but just a little too small for laps. The pool area could be a nice place to hang out but it was pretty messy with plenty of old cups and towels.

It's okay for a night but if you're a budget traveler there are other hotels that offer better value.

Stayed July 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OntarioGM, General Manager at Ontario Airport Hotel and Conference Center, responded to this review, July 23, 2012
Thank you "Jack783" for sharing your feedback with your fellow Priceline and Trip Advisor travelers. Priceline customers can sometimes score a great price if the hotel chooses to offer a special rate on a specific date, but it is true that if you are a budget minded traveler that expects all amenities to be included, our hotel structures the pricing structure for Priceline customers in the same way that many airlines now do, a la carte amenities are at an extra price. But at the same time, there are creative ways to get what you want for free. For example, there is convenient and ample free street side parking available if you don't want to treat yourself to valet parking. Complimentary internet is available in the lobby, restaurant, & pool if you don't want to pay to access it from your room. And we also offer free remote printing (in color) of any documents you want to print right from the lobby. In the meantime, you get to enjoy our oversized and well furnished guestrooms, large outdoor pool and whirlpool, and Precor fitness center. You make many insightful comments and we hope that your fellow travelers will use both your tips and ours to make informed decisions about staying at any hotel.
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New York City, New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 10, 2012

Stayed here on June 26th for a night, the hotel is old but it's clean. My front desk check in experience with the lady clerk was average / below average. Now to the good stuff nice clean room and their executive lounge appetizers were good but the desert was excellent and the lady was very nice (26th night).... needless to say that I had more than one desert, only bad part is it closes and 8:30 pm but we made it on time around 8:15 pm and I am glad we did.
Breakfast was good and had a variety of food. The omelet chef and the wait staff were excellent ( 8am on the 27th)

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Ontario Airport Hotel and Conference Center, responded to this review, July 11, 2012
We always give extra appreciation to a TripAdvisor senior reviewer for sharing their feedback. Thank you NYC_MountainLion for taking the time to do this. We are happy to read that you enjoyed many aspects of our hotel and staff, particularly our exclusive Executive Lounge. It is definitely worth cost of the upgrade in addition to the additional features available on our Executive Floors. We will also share your kudos with our housekeeping staff. We will also use this experience as an opportunity to provide positive support to our front desk staff to ensure you receive sparkling treatment each and every time. Thank you again and we hope we'll see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ontario Airport Hotel and Conference Center

Address: 700 North Haven Ave, Ontario, CA 91764-4902 (Formerly Ontario International Airport Hotel)
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 41 Hotels in Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ontario Airport Hotel and Conference Center 3.5*
Number of rooms: 309
Official Description (provided by the hotel):
The Ontario Airport Hotel and Conference Center is centrally located in the Inland Empire of Southern California 2.4 Miles away from the Ontario International Airport and the Ontario Convention Center. This convenient location is also accessible via major highways to the surrounding areas of Claremont, Pomona, Riverside, Temecula, San Bernardino, Palm Springs and Los Angeles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Cheap Tickets, Hotels.com, Orbitz, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Ontario Airport Hotel and Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Ontario Airport Hotel Ontario
Ontario Hilton

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