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“Quick Trip to Pomona” 5 of 5 stars
Review of Ayres Inn & Suites Ontario Mills Mall

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Ayres Inn & Suites Ontario Mills Mall
2.5 of 5 Hotel   |   4395 E. Ontario Mills Parkway, Ontario, CA 91764   |  
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2 Nights - 20% Off!
Ranked #5 of 41 Hotels in Ontario
GreenLeadersGold level
Phoenix, Arizona
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Quick Trip to Pomona”
5 of 5 stars Reviewed August 16, 2012

The Ayres Inn and Suites at Ontario Mills is a great place to stay if you are going to be in the area. The hotel is very clean and the staff is great.....and the bed is fabulous. It is one of the best values I have found in California. The location is perfect with all the good restaurants around the mall.....

I definitely will be staying at Ayres Inns in the future.

Room Tip: The King Pillowtop Studio Suite is a great value..
See more room tips
  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

Traveler rating
    166
    87
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Breckenridge, Texas
1 review
5 of 5 stars Reviewed August 15, 2012

The Ayres Inn & Suites at the Mills Mall in Ontario, CA was absolutely everything I expected & more! It was classy, immaculate, comfortable & the employees were very nice & helpful. The bed was the most comfortable I've ever slept on, along with the feather/down pillows...felt like I was sleeping on a cloud & so it was hard to get up! The full breakfast each morning was hot/delicious & there were many things to choose from. Complimentary coffee & lemon water available 24 hrs. Housekeeping did a fine job of keeping things stocked, orderly & clean. What more can I say....I just felt like Cinderella staying here & would definitely make reservations for this gorgeous place again!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wetteren, Belgium
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 15, 2012

We booked for one night, on our way to Los Angeles. Comfortable and very clean room, nice swimming pool and great breakfast. Our children enjoyed it also. Several good restaurants in the neighbourhood.Price / Quality very good.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review, August 24, 2012
Dear Filip_De_Mulder -

Thank you for choosing us for your stay, if only for one night. We were honored to have you as our guest and are thrilled that you found the accommodations clean and location convenient. Perhaps when you next visit the Ontario area you will have the opportunity to stay much longer. If that should happen, we hope you will think of us again. We greatly appreciate your recommendation.

Sincerely,

Susan Golden
General Manager
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Fairfield, California
1 review
5 of 5 stars Reviewed August 13, 2012

My husband and I loved the architect of the building, the courtesy of the staff, the breakfast nook in the mornings, and the prompt attention to our queries and requests. The rooms are delightfully designed and clean. The lounge/lobby was artfully designed and comfortable. The elevator could have been a bit faster but we recommended an excellent elevator service expert we knew in case one was needed. Next time we are down in that area we intend to stay with Ayres Inn & Suites again. Thank you.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review, August 24, 2012
Dear Laogong007 -

It was such a pleasure welcoming you for a weekend recently. Thank you for choosing our hotel for your stay and for your kind words. It means a great deal to us that you found the accommodations so comfortable and the service amenable. We also appreciate your elevator suggestion, and I will have the Maintenance Team look into it immediately. We greatly appreciate your recommendation and hope to welcome you again very soon.

Many thanks,

Susan Golden
General Manager
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Cuernavaca, Mexico
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 23, 2012

Convenient location and helpful staff especially Susan Golden.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review, August 1, 2012
Dear Latusi -

Thank you so much for taking the time to review our hotel and for your very kind compliment. We are always thrilled to have the chance to provide guests the very best in accommodations and service so it means a great deal that you found your stay so satisfying. We hope you will think of us the next time you are in the Ontario area.

Sincerely,

Susan Golden
General Manager
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Dublin, Ireland
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 17, 2012

We were travelling from Las Vegas and stayed for one night at the Ayres Inn and Suites at Ontario Mills. We have stayed in many Ayres hotels previously and have never had a bad experience. Again, our stay in this hotel was very enjoyable. We were greeted by very friendly and professional staff who checked us in. They offered us complimentary soft drinks. There were also complimentary cookies and coffee on arrival. The room was spacious and spotlessly clean. There bed was extremely comfortable. The hotel also offers a buffet breakfast which included many hot and cold options, including, yoghurt, pancakes, cereal, sausage, bacon, egg, fried potato, pastries and fruit. Overall, another excellent stay at one of the Ayres hotels, It is also adjacent to Ontario Mills Mall which is great if you want to do any shopping! I would definitely stay here again and have no hesitation in recommending this hotel.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review, July 25, 2012
Dear Walsher69 -

Thank you for your review and for your continued patronage. We are always thrilled to welcome frequent Ayres guests as it gives us a chance to show that a stay at any of our properties can be welcoming and comfortable. I am pleased to know you found the cleanliness of the hotel up to the Ayres standard as well as this is so important to our guests AND our housekeeping team. Thank you again for your review and please think of us the next time you are in the Ontario area.

Many thanks,

Susan Golden
General Manager
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Tustin, CA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 15, 2012

We love the Ayres properties and stay there when we can and recommend them to friends and family visiting.

We had a gift certificate and an upcoming anniversary so we put together the night at an Ayres with a round of golf at Empire Lakes in Rancho Cucamonga.

This property is slightly different than the other Ayres...the decor was a bit down-played (it didn't look like the inside of a castle or french chateau); but it was very nice - tasteful.

We were checked in by a very nice young man, Victor. His kindness and professionalism set the tone for our quick visit. The room was very large and very clean. It had a great king size bed, flat screen tv, small sitting area, a microwave and fridge...again, it was very subdued compared to other properties, but we liked it very much.

In the morning, there was a full breakfast - bacon, eggs, hash browns, fruit, yogurt, cereal, waffles - you name it, they had it. Very generous and very yummy. This was 100% better than most places we stay that are the same kind of property.

I was pretty surprised at how full the property was - I can't imagine Ontario is a vacation destination, but with summer, maybe it was full of visiting family, or local families trying to get out of the insane heat...or the Quakes baseball team was having a game....no matter why, it was a great place to stay.

I like that the chain is family owned - you can see their history in the vintage photos that chronical their growth...I liked that too.

We highly recommend!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review, July 25, 2012
Dear Wehavefun2gether -

It was an absolute honor welcoming you to our hotel. Thank you for your thorough review and for your continued patronage to our hotels! Everything you describe is exactly what we strive to provide our guests with - warm service, comfortable accommodations, and a variety of complimentary amenities. I am thrilled you found each of these elements satisfactory and that your overall stay was exceptional. We are so appreciative of your recommendation and hope you will visit us again very soon.

Sincerely,

Susan Golden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ayres Inn & Suites Ontario Mills Mall

Address: 4395 E. Ontario Mills Parkway, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Ontario
#4 Romantic Hotel in Ontario
#5 Business Hotel in Ontario
#6 Family Hotel in Ontario
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ayres Inn & Suites Ontario Mills Mall 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Ayres Inn & Suites Ontario Mills Mall combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious, European-inspired guest rooms at our Ontario, CA hotel are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and WiFi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. Our convenient Ontario, CA location means you will be adjacent to the Inland Empire's primary tourist attraction, the Ontario Mills Mall. Revive your wardrobe at one of North America's largest shopping malls and then retire to your luxurious accommodations. After you are well rested, enjoy various events at the Ontario Convention Center or the Citizens Business Bank Arena. You’ll also be happy to know Ontario International Airport is just a short drive away! ... more   less 
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Also Known As:
Ayres Inn And Suites At The Mills Mall
Ayres Inn & Suites At The Mills Mall Hotel Ontario
Ayres Hotel Ontario

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