We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Stay” 5 of 5 stars
Review of Ayres Suites Ontario Mills Mall

Save Saved
You added Ayres Suites Ontario Mills Mall to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ayres Suites Ontario Mills Mall
3.0 of 5 Hotel   |   4370 Mills Circle, Ontario, CA 91764   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
2 Nights - 20% Off!
Ranked #3 of 41 hotels in Ontario
GreenLeadersGold level
Costa Mesa, California
1 review
“Great Stay”
5 of 5 stars Reviewed March 4, 2013

one of the best suites on our lists. very clean, can't smell any bad odor. the full breakfast and cooked to order stands out from others. will definitely comeback again soon! great locations too, walk away to the mall and nearby restaurants. A+++

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this review, March 21, 2013
Dear Jerry -

Thank you so much for the high grade! We love and A+ and strive for an A+, so it is always wonderful to know we have provided that level of service and accommodations. We appreciate you allowing us to welcome you and putting us at the top of your list. Hopefully your travels bring you to the area again soon.

Warm regards,

Carlos Mendoza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

234 people have reviewed this hotel

Traveler rating
    150
    58
    17
    5
    4
See reviews for
62
31
9
70
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Sherman Oaks, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 21, 2013

We are a HUGE fan of the Ayres properties in general - so warm and welcoming, and lovely decor at reasonable prices. Although this particular Ayres had excellent employees and the same warmth and welcoming atmosphere, there were a few downsides. The rooms (at least ours - we had the king suite) are not as richly decorated as other Ayres we've been to. Perhaps it's because this particular location is more for business conferences? I'm not sure, but I did like the fact that the sofa couches are leather. Cleanliness is the most important aspect to me, and leather is much better than fabric b/c it's easily cleaned. And it was a wonderful-sized room, with a fridge that's actually cold. The lobby and breakfast room also don't have the same "grandeur" as other Ayres, but we were only there for a night, so it was fine. But what really bothered me was the pool area. Cigarette smokers and cigarette butts littered the pool area, and it was so unenjoyable, we left after 10 minutes. And we needed that relaxation in the hot tub so badly! I never had this issue at any other Ayres.

But again, the staff is wonderful, and I still love the Ayres as my favorite hotel chain. I would definitely pick a different location (if possible) - the one in Costa Mesa is lovely (particularly the pool area and courtyard). And the one in Hawthorne is very nice as well (particularly the dining room). But this location is right near the mall with so much to do. And for our purposes, it was fine, and the bedding as always was so comfortable.

Room Tip: definitely the king suite with the partition. The bathroom is just average, but it's an excellen...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this review, March 21, 2013
Dear gennababy02 -

Thank you so much for your candid review and for your continued patronage to our hotels. We strive very hard to exceed guest expectations and truly represent the collection, so I do apologize for any issues you may have experienced in the pool area. Cleanliness in EVERY area of the hotel is extremely important to us and please rest the area is not spotless and will remain so. We are disappointed to have not met your needs and hope you will give us another opportunity to show you how comfortable a stay at our hotel can be.

Sincerely,

Carlos Mendoza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 10, 2013

Perfect service! (how often does that occur?). Great location! I stay at Ayres dozens of times each year and there is always a welcoming smile and helpful hand to pick me up from the airport and take me safely to a great stay in a pleasant room. Great hot breakfast, too!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cucamonga
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2013

Was checked in by Monique at front desk. It's great when someone make' s you feel welcomed. Everyone at hotel greets you and offers help if I needed it. The next morning on the way out had a great breakfast and checked out with Maria at front desk. Whom was truly pleasant to us. Will always recommend to family and friends. Great!!! Value and Great customer service. Thank you very much.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2013

Honestly, I just love this place. It is my first choice whenever visiting. The beds are so comfortable that I often find myself sleeping in longer than I am supposed to. The rooms are nice and clean. The staff is always very hospitable and I totally love the made to order breakfast. Just great!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2013 via mobile

The room was nice friendly staff , the bed was comfortable .... Good was good breakfast was included... Right next to the Ontario mills mall , the Ontario improv , they have a shuttle that will take you and pick you up , I was very pleased

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 23, 2012

I traveled to the Ontario area this December whilve visiting family, I was very pleasantly surprised with my stay at the Ayres Suites. The hotel was very nice and clean, with plenty of amentities, but the very best part was the amazing staff. I was greeted warmly when I called to make my reservation, and I felt more than welcomed upon arrival. The young ladies at the front desk were very helpful and explained all that the hotel had to offer. The breakfast in the morning was more than what I expected, full omelettes and pancakes. That, along with surprisingly friendly housekeeping staff ensured that I will return to this Ayres hotel in the future.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ayres Suites Ontario Mills Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ayres Suites Ontario Mills Mall

Address: 4370 Mills Circle, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Ontario
#2 Business Hotel in Ontario
#4 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ayres Suites Ontario Mills Mall 3*
Official Description (provided by the hotel):
Welcome to the Ayres Suites Ontario at the Mills Mall. This unique hotel oasis combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. You’ll find all of the luxurious guest rooms at Ayres Suites Ontario at the Mills Mall are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, microwaves, well lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast.The Ayres Suites Ontario at the Mills Mall is conveniently located next door to the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Revive your wardrobe at one of the largest shopping malls in North America and then relax in your luxurious suite afterwards. Also, tee off at the Empire Lakes Golf Course only one mile away. Other nearby attractions include the Citizens Business Bank Arena, the Ontario Convention Center, and Scandia Amusement Park! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Agoda, Priceline, Milestone Internet Marketing, Cheap Tickets, Tingo, Hotels.com, Venere and Otel so you can book your Ayres Suites Ontario Mills Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ayres Suites Ontario At The Mills Mall Hotel Ontario
Ayres Hotel Ontario
Ayres Suites Mills Mall Ontario

Owners: What's your side of the story?

If you own or manage Ayres Suites Ontario Mills Mall, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.