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“Nice Hotel with all the amenities” 5 of 5 stars
Review of Ayres Suites Ontario Mills Mall

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Ayres Suites Ontario Mills Mall
3.0 of 5 Hotel   |   4370 Mills Circle, Ontario, CA 91764   |  
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Ranked #4 of 41 Hotels in Ontario
GreenLeadersGold level
Orlando,FL
Top Contributor
118 reviews 118 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
72 helpful votes 72 helpful votes
“Nice Hotel with all the amenities”
5 of 5 stars Reviewed May 7, 2012

I stayed there recently on a business trip, and was not familiar with the Ayres brand, so didn't quite know what to expect. I was very pleased, the hotel lived up to all requirements and provided nice accomodations for a week long stay. I would say this is comparable to a nice Hampton Inn, but probably superior in the overall amenities. This hotel is located adjacent to the Ontario Mills Mall (walking distance), so there are plenty of entertainment and restaurant choices nearby. The rooms are larger than average and include a wetbar with fridge and micro, a nice courtyard seating area, and a cooked to order hot breakfast that was very well executed every day (this is closer to an Embassy Suites setup, where you can order eggs, omelets, etc. and they cook to order - very nice). The fitness room is not open until 6 AM, so that's a little inconvenient for us early risers. Value is excellent - free wi-fi, managers receptions in the evening with beer/wine/appetizers, and the aforementioned hot breakfast are all included in a very reasonable room rate. Special kudos to the shuttle arrangements - the hotel was extremely accomodating with providing free shuttle servie to the airport, local restaurants, even to/from the office within reasonable distances. After writing this, I went back and changed the rating from Very Good to Excellent - just can't seem to find anything wrong with the stay. For a good value, better than average amenities, and excellent service, I can't imagine a better positioned property in this area.

Room Tip: I asked for a king and got doubles, but it was on ground floor, so a good compromise.
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Japanese first
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  • Any
English first
Las Vegas, Nevada
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 27, 2012

First our rate was excellent for such a comfortable and well appointed suite. the beds were comfortable and the rooms and hallways very soundproof which is important when traveling with a soccer team or important to other guests.

Bring your lap top as WiFi is free.

I was chaperoning 5 - 16 year old soccer players to a soccer tournament in San Bernadino, The room was very spacious to handle the 2 twin blow up mattresses on the floor. I checked with the front desk since we had 6 in our room rather than 4 to see if we needed to pay more for the freshly cooked breakfast and the answer was "no". I was surprised!!! The fresh made eggs to order was a real plus for our athletes. The fresh fruit was truly fresh, too.

The front desk was friendly and helpful. When I asked for a local pizza location that could deliver she recommended a couple restaurants and handed me their menus. They were very well prepared. The boys ordered pizza to the hotel and enjoyed their "team dinner" in the lobby of the hotel.

The location was great for your group as it was on the perimeter of the Ontario Mall. The movie theater was withing walking distance as well as many different eateries.

I loved it, the team loved it, the price was great and we would do it again!!!

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
104 reviews 104 reviews
73 hotel reviews
Reviews in 52 cities Reviews in 52 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 25, 2012

We got this hotel on hotwire twice on our recent stay in CA. We stayed here the night we came into the area and the night before our flight. We stayed on the top floor the first night and the bottom floor that last night. Both nights we were greeted by a very friendly front desk person. We had a well appointed and clean room with an inviting bed. The mattress was comfortable. The only reason I didn't rate it excellent as the carpet had some staining. We did not have a chance to enjoy the breakfast but it did smell very good! We would love to stay here again sometime.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston
1 review
5 of 5 stars Reviewed April 24, 2012

My check in was a bit rough; I booked through an online travel agent and somehow my reservation didn't make it to the hotel but my credit was charge. The front desk was very professional and accommodating. They found a room for us and we had a beautiful weekend. The breakfast was very good. Usually hotel breakfast offer hard boiled eggs and dry cereal, but not this one we had a wonderful selection. The room were beautiful. The area was very convenient. I will be staying here next time I travel to visit my mom.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 15, 2012

Hotel was not bad. Clean enough. Nice enough customer service. Not the greatest neighborhood, but not awful. Rooms were okay for the price. Mall is close, but it is a fairly "ghetto" mall in that things are a little rundown, the area is sketchy. Definitely wouldn't be walking my dog alone around this hotel. Otherwise, it was fine. Breakfast was no good. I would recommend going elsewhere.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this review, April 26, 2012
Dear Traci -

Thank you very much for your candid review. While I am pleased to hear that you found the accommodations, service, and cleanliness satisfactory, I do apologize for any issues regarding the breakfast. We regularly revisit our breakfast offerings for quality and variety as we want all guests to be satisfied with our complimentary full American breakfast, so I will be sure to utilize your comments during our next review. We appreciate you choosing our hotel and hope to see you again in the future.

Regards,

Carlos Mendoza
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 11, 2012

Our stay was incredible. The room was clean and included a mini fridge, microwave, couch, coffee table, small dining table and chairs.

The included breakfast was outstanding; no doubt the best of any hotel I've stayed in. Eggs, meat, potato, cheese, waffles, bagels, toast, cereals, juices, coffees, etc. The works.

Every evening from 5pm to 7pm there is Social Hour, which includes a great snack changing daily and free beer and wine.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this review, April 20, 2012
Dear Static0verdrive -

We appreciate you taking the time to share your experience on TripAdvisor. Thank you for choosing our hotel for your visit and for your very kind words. I am so pleased that you found everything from the many breakfast offerings to the cleanliness of the hotel satisfactory and that they lent themselves to an exceptional stay. We hope to welcome you again very soon.

Many thanks,

Carlos Mendoza
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 27, 2012

Stayed for one night while in Ontario. Very convenient walk to mall and close to freeway, but quiet. Room is clean.

Room Tip: Stayed on the north side, first floor near the pool with no problems.
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ayres Suites Ontario Mills Mall

Address: 4370 Mills Circle, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Ontario
#2 Business Hotel in Ontario
#2 Family Hotel in Ontario
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ayres Suites Ontario Mills Mall 3*
Number of rooms: 140
Official Description (provided by the hotel):
Welcome to the Ayres Suites Ontario at the Mills Mall. This unique hotel oasis combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. You’ll find all of the luxurious guest rooms at Ayres Suites Ontario at the Mills Mall are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, microwaves, well lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast.The Ayres Suites Ontario at the Mills Mall is conveniently located next door to the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Revive your wardrobe at one of the largest shopping malls in North America and then relax in your luxurious suite afterwards. Also, tee off at the Empire Lakes Golf Course only one mile away. Other nearby attractions include the Citizens Business Bank Arena, the Ontario Convention Center, and Scandia Amusement Park! ... more   less 
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Also Known As:
Ayres Suites Ontario At The Mills Mall Hotel Ontario
Ayres Hotel Ontario
Ayres Suites Mills Mall Ontario

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