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“Low Pressure” 4 of 5 stars
Review of Embassy Suites Ontario-Airport

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Embassy Suites Ontario-Airport
3.0 of 5 Hotel   |   3663 East Guasti Road, Ontario, CA 91761   |  
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Ranked #7 of 41 Hotels in Ontario
Certificate of Excellence 2014
California
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
“Low Pressure”
4 of 5 stars Reviewed January 26, 2013

We recently stayed at this hotel for a company function. Everything was nice, from the desk staff to the room, to the breakfast. I would recommend this hotel as it has everything you need in a hotel.

The room layout was spacious. The bed and pillows very comfortable. The TV's have sleep timers. The breakfast was very good: there was an omelet station, a wide variety of breakfast meats, and even fresh made french toast. A friend of mine used their airport shuttle and said it was fine.

Overall, this was a very good hotel.

Maybe because my expectations were high, knowing it was an Embassy Suites, but there were two minor areas (and yes I know I am being extremely picky here) that kept me from rating this excellent.

The first one was the water pressure in the shower. The walk-in shower was big (by hotel standards) and had nice amenities. The shower head was one of those rain shower heads. Before entering, we were thinking how nice it will be to relax in the shower. As my wife entered the shower, the water had no pressure. Exaggerating here, it felt like you had to run around the shower to get wet. It took twice as long to take a shower here than at our house. Usually it is the other way around.

The second one was the Manager's reception. It was poorly marked in my opinion. There was a sign at the end of the bar showing what drinks were available. Unlike previous reviews, I never did see any appitizers. There was some food at a separate counter of the bar area, but nobody was there and nothing was marked. It could have been due to the event going on and the number of people that were in the bar area (some not hotel guests). It would have been nice to enjoy all of the things that come with staying at an Embassy Suites.

If they changed the shower heads to increase pressure and marked the Manager's reception better, this would be rated an excellent choice.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BradWymerGM, General Manager at Embassy Suites Ontario-Airport, responded to this review, March 2, 2013
Dear 1KMan

Thank you for taking the time to let us know about your recent stay. I apologize for the low water pressure and the lack of signage during our Manager's Reception. In response to your review, our engineer went to the room you occupied and found that the shower head had a build up of minerals inside which significantly reduced the water flow. We have since replaced the head and the shower now seems to work much better. We also used your comments to improve our signage at Manager's Reception. We want all of our guest to take full advantage of all we have to offer and by providing better signage and assistance we feel our guests will be much happier.
Thank you so much for your insights. We hope to have you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • French first
  • Italian first
  • Japanese first
  • Turkish first
  • Any
English first
Cincinnati
Top Contributor
108 reviews 108 reviews
34 hotel reviews
Reviews in 54 cities Reviews in 54 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed January 26, 2013

I have stayed at most of the hotels around Ontario Airport for work - Hilton, Ayers, etc. This has now become my favorite. It is new and the ammenitites of an Embassy Suites. During this trip, it was the same price as the Hilton and the other full service hotels of the area. The rooms were smaller than some older embassy hotels, but very modern - tiled bathroom, sink mounted above counter, great office area. The overall hotel was also much smaller than other Embassy suites I have stayed - probably only 100 rooms. The fitness center was nice - 4 treadmills (which ensured there was one available), 1 eliptical, 1 bike, free weights, two benches. But you can also run on sidewalks throughout the area (if you do not mind runing along a five lane road and sucking airplane jet fuel). Great service, great location, and great rooms.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pasadena, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2013

We recently had a business meeting at this hotel. The amenities like the airport shuttle service were incredible!
The hotel staff was willing to work with our organization's budget and this location was truly super! The hotel is quite new, so the rooms, lounge area, restaurants were all super. The gym has really new equipment and well stocked with loose weights and exercise mats and things.
Food was wonderful and great snacks during the Manager's reception....not just tortilla chips and salsa...fresh veggies (GREAT cherry tomatoes in some kind of sauce) hummus, pita chips...popcorn...yummm
If you are thinking about a location for a business meeting. They are wonderful!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delray Beach, Florida
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 9, 2013

The original purpose of our stay here was to be near the airport for an early morning flight home. Unfortunately, my wife and son got very sick and were not able to fly. The hotel was more than accommodating and went above and beyond with their care and concern.

Typically, we have given up on Embassy Suites, because they are old and in fair/poor condition. This location is an exception, as it was fairly new, very clean and well maintained. Also, the Manager's Reception was nicer than the typical chips and popcorn.

Without hesitation, the staff here was exceptional. The front desk, driver and even the cook went out of their way to assist us. (The cook actually made chicken soup and brought it to the room himself!!)

While being sick in a hotel is never fun, this experience will be very memorable!

As for staying here before flying, you cannot go wrong!!

Room Tip: We always ask for a high floor, away from the elevator and this has never failed us.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corona, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 4, 2013

The staff was extremely helpful and pleasant upon arrival and again while checking out. There was a managers reception that was very nice and the breakfast was made to order. The hotel lobby is decorated in a modern tasteful way that actually makes you want to hang out there. We sat in front of the fire to enjoy the complimentary cocktails. The room was immaculate and everything feels brand new. I think it's only been open for a little while. Oh and the bed was really comfy. The only drawback to the room was a view of the roof and paper thin walls. I woke up to the sound of a man coughing, opening and closing drawers, and then he had a sneezing attack, followed by nose blowing. Poor guy! I'm glad he was alone and didn't use his TV. It would have bothered me. Other than the thin walls, I loved this hotel. If I ever go back, I'll just bring earplugs.

Room Tip: Take earplugs because of thin walls and second floor on south side has a view of the pool roof.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boca Raton, Florida
1 review
5 of 5 stars Reviewed December 22, 2012

We just happened upon this hotel as we needed a sleepover for our family of 5 on our way up to Mammoth Mountain. We were all impressed with this property because of it's modern design and the friendliness of the hotel staff. The room was beautiful and spacious with a big bathroom that was very well laid out and the beds were very comfortable. If we visited this area again, we would always book here as the price was surprisingly reasonable, wish we could stay longer. I am writing this review before breakfast but based on the other reviews, I am sure we won't be disappointed.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgeport, Connecticut
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2012

Spent two nights at this Embassy Suites' property prior to business travel leaving from Ontario Airport. This is probably one of the nicest Embassy Suites that I stayed in to date...very clean and posh decor. I will definitely stay in this hotel again when in the area.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Ontario-Airport

Address: 3663 East Guasti Road, Ontario, CA 91761
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Ontario
#6 Business Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Ontario-Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Embassy Suites Ontario - Airport! The Embassy Suites Ontario – Airport hotel is not defined by fluff but rather by thoughtfulness and attention to detail to those things that matter to travelers. We want to be your first choice when visiting the Inland Empire and Ontario, California.We are located in Ontario, California, just off Interstate 10 and Interstate 15 in the heart of the Ontario business district near companies such as Frito Lay, Target, Toyota, Fed Ex, BMW of North America and NAMM. The LAX/Ontario International Airport, Ontario Convention Center, Citizens Business Bank Arena, Ontario Mills Mall and the California Speedway are all in close proximity to the Embassy Suites Ontario - Airport. Visitors of Frito Lay, Target, Toyota, Fed Ex, BMW of North America, NAMM, DPI Specialty Foods, and UPS will find the Embassy Suites Ontario - Airport both convenient and opportune. Cal Poly Pomona and Chaffey College are a short drive from the hotel. The LAX/Ontario Airports and Ontario Convention Center are just a few minutes away. The value-minded business traveler will enjoy our amenities such as an oversized work desk area, complimentary wireless high-speed internet and airport shuttle service. ... more   less 
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Also Known As:
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