my husband and i made reservation at this hotel for a little get away from home. he called the day of check in to ask what time our room would be ready and they told us 3 o'clock. we arrived at 345 and they tell us our room is not ready and it would be an hour until check in. i asked for a discount and they gave us a free appetizer. after a hour of waiting i went to the front desk to ask how much longer and i was told they would check and let us know after 15mins passing they never came. at this point my husband went to the management and nothing was done. i will not return to this hotel because the staff is rude and they do not know customer service what so ever.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Ontario - Airport! The Embassy Suites Ontario – Airport hotel is not defined by fluff but rather by thoughtfulness and attention to detail to those things that matter to travelers. We want to be your first choice when visiting the Inland Empire and Ontario, California.We are located in Ontario, California, just off Interstate 10 and Interstate 15 in the heart of the Ontario business district near companies such as Frito Lay, Target, Toyota, Fed Ex, BMW of North America and NAMM. The LAX/Ontario International Airport, Ontario Convention Center, Citizens Business Bank Arena, Ontario Mills Mall and the California Speedway are all in close proximity to the Embassy Suites Ontario - Airport. Visitors of Frito Lay, Target, Toyota, Fed Ex, BMW of North America, NAMM, DPI Specialty Foods, and UPS will find the Embassy Suites Ontario - Airport both convenient and opportune. Cal Poly Pomona and Chaffey College are a short drive from the hotel. The LAX/Ontario Airports and Ontario Convention Center are just a few minutes away. The value-minded business traveler will enjoy our amenities such as an oversized work desk area, complimentary wireless high-speed internet and airport shuttle service. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Ontario-Airport Hotel Ontario