First of all, I work at an Econo Lodge, which is also a Choice Hotel, in Northern Califoria. At our hotel we have an awesome staff and offer the best experience we can for a low price. This hotel - Comfort Suites Ontario Airport - blew me away.
My friend and I drove down to Southern California on Saturday morning (an 8 hours drive) to run some necessary errands and see some friends. I had not slept since the previous Thursday at 1pm because I work audits from 11pm-7am on Thurs/Fri, then I had school all day Friday, and we left late Friday night.
Anyway this is all just to illustrate what type of mood I was obviously in when we got down there at 11am to check in - needless to say a very cranky and tired one.
My first impression of the hotel as I was walking in to the lobby was that I had somehow stepped in to the wrong place - it felt like a Hilton or a Marriott. It was spacious, immaculately clean, and new. The ladies at the front desk immediately greeted us, were able to find a room for us (Even though technically check in is at 3pm) and were very friendly and professional.
When we got in to the room I was very impressed by the size of the room and the quality of the amenities there. There was a large flat screen TV, mini fridge and microwave, desk, cabinet, couch, king sized bed, large closet, and gorgeous bathroom. All for such a reasonable price.
Later that night after finishing our tasks for the day we decided to go out to see a show in LA. The gentleman at the front desk was very nice and was able to print out directions for us as well as give us some advice as to the best way to go from his own experience.
I had a much needed very restful night of sleep that night, thanks to their extremely comfortable bed.
I have stayed at some nice hotels and this one definitely tops the list - not because it has the most to offer (though it does offer a lot), but because it offers what it has to the best of its ability and has an excellent staff running it.
There were little candies on the bed and a water bottle in the fridge.
The breakfast was excellent and had an extensive selection of food items including fresh fruit, eggs, and sausage.
The pool area was very nice.
The parking lot was clean and wrapped around the whole hotel, so there wasn't a long way to walk no matter where you parked.
I just can't say enough good things about this place and would definitely recommend it to friends.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 30, 2011
Wow!! I am so grateful that you took the time to write your thoughts on our hotel. Being an employee we are sometimes critical of other hotels as we are used to our own. I am so impressed that you have seen the marvelous work of our staff and what we try to portray to each guest. The detail items in which you have caught with your eye are greatly appreciated in helping others choose a hotel in Ontario. Thank you again for your awesome review. We are so glad that you and your friend and a restful stay at our hotel. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.