We chose to stay at the Comfort Suites Ontario Airport because of the reviews we read on tripadvisor, almost all of which were above average. We decided before the trip that since there were three of us we would book two rooms and two of would share one room since it was just one night. When we checked in and asked the woman(Joan) at the front desk if we could get two Queen beds in one of the rooms we were told we couldn't change our rooms because we didn't book directly with them. Joan refused to help us with the room situation until we canceled our reservation with Hotels.com and rebooked with her. We spent over thirty minutes checking in and felt like we were being punished for using Hotels.com, the Hotel is nice but I think we will use a different hotel next time. We also had a problem with the rain leaking in around the window.