Nice hotel, lovely building, nice staff, good breakfast, except our bathroom had hairs on bottom of toilet, not fun.
I also found hair in my ice bucket, when I opened.
I did not want to complain, because I had a good rate.
during morning breakfast, I wanted to talk to the front desk girl, but she was busy talking to the maintenance person for over an hour, so we just left our keys on counter.Had a hard time getting wireless, on laptops and phone, I called front desk, they said it was my pc.
I had to go down to business center and get directions for a location.
other than this we slept well.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 28, 2013
Dear Jack L.,
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Thank you for letting me know how your stay went. We want every room sparkling and shining when our guests arrive. Please never hesitate to contact our front desk and let them know there are issues with your room. We are eager to fix any issue that might arise, but first we need to know about them. We want every guest to feel like they are the first guest to ever stay in their room. As General Manager I love to hear what my guests have to say. My front desk staff is there to help with your every need. I’m sorry that did not happen the morning of your checkout. Please never hesitate to ask for me so that I may take care of you. I hope you will come and see us again next time you are in Ontario!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.