Warning! Management is very rude and unprofessional. This hotel discriminates against those who use 3rd party to book rooms (hotels.com, expedia, travelocity, etc.).
Like the 1 star reviewer below me, I also booked my room with a 3rd party (hotels.com) at the Ontario Suites for the nights of July 29-August 1 for the California bar. I had originally booked it for one person, but at the last minute my fiancee decided to join me in Ontario for one night to support me. He was only going to stay one night and leave the next morning because he had to return to work. I thought this would not be an issue as I had paid for a room that was meant for an occupancy of two.
Long story short, they refused to change my one person reservation to two for just ONE night based solely on the fact that I had booked with a 3rd party. This policy is very discriminatory against those who use 3rd parties and the ONLY hotel have ever heard of that does this. I asked her if I could pay a price difference, which is silly because I had already paid for a room which was meant for 2 people, and the price would have been the same regardless of whether I had booked for one or two. She then phones somebody up and then tells me that for $15 a night extra my fiance can stay in the room with me. REALLY??? So i guess it wasn't a policy after all, as she COULD change my reservation to two people but for an extra charge.... this is pure greed.
I then tell her that my fiance would only be staying one night and would not be eating the hotel breakfast, and I asked her if he could still stay without paying the $15 fee. She then rudely tells me no and that he would have to leave the hotel and could not stay as a guest. We were polite to her the whole time, and could not believe how we were treated. The manager's response to the 1 star reviewer below stating this is for security reasons is total [--], because she told me to my face that had I booked directly with the hotel then there would be no problem and she would have been able to change the reservation from 1 to 2 people. So obviously guests who were not originally "registered" are allowed in the hotel.
In conclusion, we were punished by the hotel because we did not book directly with them. This hotel does not treat all guests the same way, beware.
- Official Description (provided by the hotel):
- Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Ontario Airport Hotel Ontario