In the past when I have travelled to Ontario on business I have stayed at the Embassy Suites; it just so happened that this time they did not have a rate available that met my needs, so I checked with the Comfort Suites where I found a government rate with no problem at all. This was a whirlwind trip, checked in at about 10:00 Sunday evening and out the next morning at about 7:45. I was so surprised when I walked down the hallway and saw a silver star on my door recognizing my "Choice Privilege Membership." Then when I entered my room to find a personalized welcome on the mirror I have to say I was very impressed. Granted, they addressed me by my first name, when I actually go by my middle name, but nonetheless I was quite impressed. I then glanced around the room and saw a towel dog on my bed with a personal pack of M&M's sitting there waiting just for me... The sight of the towel animal made me long to be on a cruise with my lovely wife and beautiful kids. Alas, back to reality, I was there on business. The room was very clean, there were plenty of towels, a nice big screen TV, coffee maker, microwave, shampoo, conditioner, lotion, and a note to remind guests that if they forgot something, the front desk would be happy to provide them with it. I must say, when I return to Ontario, business or pleasure, I'll be staying at the Comfort Suites. You should too, I think you'll be pleased if you do!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 25, 2013
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We are so happy to hear that you came to us by chance and wound up having such a wonderful experience that you'd like to continue to stay with us when you come to town. Thats one of the biggest compliments we can receive, thank you! We so very much enjoy making our guests feel welcomed and appreciated when they come to stay with us. Its important to us that we recognize that there are many lodging choices out there and that we appreciate our guests choosing our hotel to stay with. Traveling, especially for business, can be stressful so we like to do all that we can to ensure a happy and relaxing experience during the stay. We thank you for staying with us and being a member of our Choice Privileges Program, and we hope to see you again in the near future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.