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“So Easy” 5 of 5 stars
Review of Comfort Suites Ontario Airport

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Comfort Suites Ontario Airport
2.5 of 5 Hotel   |   1811 East Holt Boulevard, Ontario, CA 91761   |  
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Ranked #1 of 41 hotels in Ontario
nj
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
“So Easy”
5 of 5 stars Reviewed November 23, 2012

Well trained, friendly staff, Meghan was competent and everything was easy and swift. I can see why you are the number one airport hotel! Animal towel sculptures very cute in the room and breakfast to go and even hot coffee even at 4:00 am very appreciated. Kudos to you Comfort suites!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, November 29, 2012
Dear bbfergu,

Thank you very much for taking time out of your day to write a review about your recent stay with us. We appreciate your business so much and we are so pleased to hear that you enjoyed your stay with us. We try to be as accomodating as possible and provide you with all that you need while you are here, including nice hot coffee at 4am! Thank you again for choosing to stay with us and we hope to see you again very soon!
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385 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Salem
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 21, 2012

We had an early morning flight, so we picked a hotel close to the airport that included a shuttle. Arriving at the hotel, we were impressed with the beautiful exterior finishes. Once we entered the warm and inviting lobby we were greeted with a smile and courtesy from the Front Desk staff. She suggested we return our car that evening, and use their shuttle service to pick us from from the rental location, so we'd have an even easier commute in the morning. This worked very smoothly.

When we entered our room, once again we were pleasantly surprised. Beautifully appointed including some fun Towel Animals. Very spacious, large flat screen TV, sofa, desk space with included wifi. The bed and linens were comfy and made for a great night's sleep.
I will definitely stay here again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, November 23, 2012
Dear HopeF,

I am so happy to hear that you were pleasantly surprised by your stay at our hotel! Our guests truly are our number one priority and making each guests stay memorable is important to us. Im so pleased that you were able to get your rental car dropped off the night before, allowing for an easier morning for you. We hope that you come back and stay with us again soon!
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Vallejo, California
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2012 via mobile

We've stayed in this hotel 4 times and have had an outstanding experience each time! Employees are friendly, hotel is spotlessly clean, rooms are nice, beds are comfy, pool area is nice and pool is actually heated! We stay here when we visit our daughter at Azusa Pacific University - 30 min drive but worth it for the value and nice hotel. I became a Comfort Inn Choice member and enjoyed extra special treatment as a result. Good (though fairly typical) breakfast, too. For those who can't afford to spend a fortune, you get a lovely vacation at a good price. Our family of 5 stayed in a nice (and large) room for $89 a night.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, November 23, 2012
Dear Lynn M,

We truly appreicate that you and your family come to stay with us when you visit your daughter at APU. We know its a bit of a drive from here to there, and take it as a nice compliment that you're willing to do the drive to stay with us. Thank you! We are also pleased to hear that you find the hotel so comfortable and and enjoy spending time here as well. We look forward to your next stay with us!
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Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 12, 2012

I stayed at the Comfort Suites for one night on business travel. I had a very early flight the next morning and the location of this hotel was very convenient to the airport. The service at the hotel was impeccable and when I arrived in my room I was pleasantly greeted by some adorable towel animals with candy eyes and a "welcome" note on the mirror. The room, although simple, was spotless and comfortable. The staff was very friendly, as well. I would definitely recommend this hotel. thanks, Comfort Suites!

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, November 15, 2012
Dear Rebecca H,

Yes, we truly do care, you've got that right! We are so pleased that your business travel brought you here to us and that you enjoyed your stay with us, even though it was a short visit. We try to think outside the box of the norm that you find at other hotels and Im pleased that you enjoyed the note on the mirror and the towel animals! The quality of your stay is very important to us and I hope that we met and exceeded your expecations. We hope to see you again the next time that business or pleasure travel brings you to the area!
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Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012 via mobile

Joan and staff are the best around makes anyone's I will stay very enjoyable
I will continue to stay at this motel anytime in southern cal.
Breakfast served daily is never the same no two days alike
And its great.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, November 15, 2012
Dear Richard F,

We absolutely adore having you stay with us everytime you are in SoCal! We are so pleased that you keep coming back and that you enjoy staying with us just as much as we enjoy having you here. Its truly a joy to have you, and when you leave, we always await your return! So glad to have you here Mr. F!
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Jacksonville Beach, Florida
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 1, 2012

My wife and I travel coast to coast and everywhere in between and we always make an extra effort to stay at this hotel. Reasons being it is ALWAYS consistent with the highest standards of cleaniness, friendliness and overall efficient in every way. From the the friendly employees to the great breakfast every phase of our stay is always perfect in every way. The manager here is so nice and professional she makes sure that every detail of every guest's stay is taken care of. Joan Ericksen makes us all feel like family and that her hotel is not just a hotel it is HOME...

I have over 150 stays at Choice Properties this year alone and if it were possible every one of those stays would be at Comfort Suites Ontario if I could.

I will even take it to the next level and say that if anyone should stay at this hotel and have a legitimate complaint that does not get resolved in a satisfactory way I WILL GIVE THAT PERSON A FREE CHOICE NIGHT AT ANOTHER PROPERTY. Can't say anything more than that....Thanks Joan!

Room Tip: All floors are equal in quality. Great 42 inch LG Televisions in every room with over 800 working c...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, November 15, 2012
Dear luv2dinealot,

I'd like to start by saying a huge THANK YOU for all your lovely comments and compliments about myself, my staff, and the hotel! It is truly our pleasure to be able to make this a home away from home for you. I am so thrilled to hear just how much you love us! It makes everythying that we do all worth it. We strive to be the best of the best and we enjoy going above and beyond whats expected to make each guests experience special and unique. We, too, wish that all of your stays throughout the year could be with us! We enjoy having you here so much! Thank you again for your gracious comments and we definitely look forward to your next visit!
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed October 24, 2012

You have to stay at this hotel! - Joan, the Manager is the poster child for great customer service. You are truly treated like family. The hotel accomodations are great, rooms are awesome, clean and inviting, but it is truly the service that makes this hotel stay on top.... Our company uses this hotel and no matter what we need for our group, the entire staff makes us feel welcome, have even came back to the hotel after a long day of meetings to find home made goodies! THANK YOU ONTARIO COMFORT SUITES.... Truly a Rock Star Staff! The writing on the mirrors is such a great personal touch!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, October 25, 2012
Dear Krista H,

It is truly our pleasure to be able to serve you and your company! Customer service and cleanliness are our top priorities and we truly take pride in what we do here. We are very happy that you enjoy your stays here with us so much and appreciate our attention to detail in all that we do. Thank you to and your company for staying here with us! Its definitely a pleasure having you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Ontario Airport

Address: 1811 East Holt Boulevard, Ontario, CA 91761
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Ontario
#1 Business Hotel in Ontario
#2 Romantic Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Ontario Airport 2.5*
Official Description (provided by the hotel):
Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more   less 
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Also Known As:
Comfort Suites Ontario Airport Hotel Ontario

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