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“The Best In The West” 5 of 5 stars
Review of Comfort Suites Ontario Airport

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Comfort Suites Ontario Airport
2.5 of 5 Hotel   |   1811 East Holt Boulevard, Ontario, CA 91761   |  
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Ranked #1 of 41 Hotels in Ontario
Las Vegas, Nevada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“The Best In The West”
5 of 5 stars Reviewed September 1, 2012

This motel and Staff are the best there is. The manager of this great Motel knows no strangers everyone staying as a guest are treated like family. The snack room is full of goodies you don't have to leave the Motel to enjoy a snack. I stay there several days at a time working and when
returning You are greeted with a Big Smile.Breakfast is way better then your average Motel's.
The rooms are like home everything you need is there.When I'm working in southern cal. I will stay at this Motel and commute back and forth. Can't say enough about this Motel and Staff.
Thanks Joan and Staff
Richard (Rick) Fuller

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, September 18, 2012
Thank you for all of the great compliments and for your confidence in our staff, we are here to serve you. It is our goal to make your stay as close to “home” as possible and I am glad we have met your needs. It is always a pleasure having you stay here with us. Thank you again. We appreciate you!
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395 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Baltimore
Top Contributor
123 reviews 123 reviews
41 hotel reviews
Reviews in 69 cities Reviews in 69 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 22, 2012

This was a good choice for a stay. The Hotel has been a Choice Hotel of the Year for several years and the folks that work there take that seriously. The hotel was very similar in condition to most of the other Choice Properties that I have stayed in. But the people were much more engaged with the Customer. Price was very fair for the area and amenities like the pool and breakfast were better than average.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, September 18, 2012
Thank you for the lovely compliment. Our staff works very hard to meet all of our guests needs. We appreciate that you acknowledged our hotel, because that’s what makes us number one! So thank you again and we look forward to having you stay with us soon!
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Knoxville, Tennessee
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 20, 2012

I am very partial to Comfort Suites but this hotel really out did theirselves. You are greated with a warm smile and a friendly hello. I needed to run out and pick up a few things and their shuttle was all to glad to run me to a couple different places around town. The manager came out and greeted us personaly and let us know they were there for us. I can gaurentee when I am back in town I will stay here.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, August 23, 2012
Dear gbolin,

I am very happy to hear that you are a loyal Comfort Suites guest and Im thrilled that you felt our hotel here in Ontario, Ca is among the best. We truly take pride in the service we provide to our guests and do everything we can to make each guests stay as comfortable, relaxing and welcoming as we can. Its great to hear that you were able to make use of our shuttle services to get you were you needed to go. Its an amazing compliment to get when guests tell us they will definitely be back, so thank you so very much! We look forward to seeing you next time! Take care!
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Monterey, California
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 19, 2012

The suites are large. My son is at Harvey mudd in Claremont so I stayed in a 2 queen suite with him and my 17 year old. Suite had a microwave and mini-fridg that we didn't use and a coffee maker that I did use. Enjoyed the clean outdoor pool which was warm ( I liked that) and the kids enjoyed the jacuzzi. Big monitor for the media in the room. Breakfast choices of eggs, bacon, yogurt, toast, waffles (make your own) cereal, oatmeal. Small fitness room with 1 elliptical trainer, 1 bike, 1 treadmill and some free weights. 2 computers with a printer for guest use in the lobby. Train noise at night not an issue--you can hear it but it won't keep you awake. the signs in the parking lot about "management not responsible for theft" made me nervous but we left my sons duffles packed in the car and all was well. Either it's safer than management realizes or thieves didn't want college stuff!!!

Room Tip: Parking on the east side perhaps safer
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, August 23, 2012
Dear Anne M,

First and foremost, thank you so very much for choosing Comfort Suites Ontario Airport for your recent stay when coming to Harvey Mudd. We appreciate you staying with us and we hope that we can be your home-away-from-home when you come to visit your son. Im so pleased to hear that you all enjoyed the amenities, from the wide variety we have to offer at breakfast to the pool and fitness center. Unfortunately, the signs we have in the parking lot are a requirement of the hotel. However, our parking lots are monitored 24hrs/day and we have never had a single incident. Thank you for taking the time to review our hotel and we hope to see you back again soon!
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California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 13, 2012

WOW!! This place takes the cake,trophy whatever the award they can walk away with them all. We stayed here one night then went home and came back for a 2 1/2 day stay during our Senior Little League teams quest for the Western Division Championship. (which they won).
Everything is perfect; excellence in customer service, rooms are comfortable, clean and have everything you need. The pool temperature was perfect and the jacuzzi was hot enough but not too hot if you know what I mean.
The morning breakfast changes everyday except for staples such as dry/cereal, yogurt, HB eggs, bagels, waffles and toast.
Absolutely nothing that would change my rating. Perfect!!

Stayed July 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, August 16, 2012
Dear cherokeegypsy,

Congratulations to the team for winning the Western Division Championship! Thats so great to hear! I am so pleased to hear that you all enjoyed your stay with us so thoroughly and everything was just perfect for you guys. Im glad that you were able to enjoy the breakfast each day and appreciated the varied menu options. Its nice to have something a little different each day while keeping the staples the same. Thank you so much to you and the team for staying with us and we sure hope to see you guys back again soon!
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Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 1, 2012

Best Hotel we ever stayed in. There was no airport noise. Breakfast was first class.
It was served until 9am weekdays and 10am weekends. Friendly and convenient.
Wish we had stayed here instead of Palm Desert.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, August 7, 2012
Dear Jo Ann K,

Wow! That is one of the best compliments we can possibly receive from a guest! I am thrilled that you enjoyed your stay with us so much. At least now you know we are here the next time you are in the area and you can stay with us instead of in Palm Desert. We'd love to have you back anytime! Thank you again so much for your sweet compliments and we look forward to the next time we see you!
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San Diego, California
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 31, 2012

We stayed at this hotel for one night at the end of July with our two kids. The hotel staff was extremely polite and helpful. The room was fresh and clean, and the staff had gone out of their way to have the shades drawn, the AC on at a comfortable temperature, music playing softly and a welcome message. This hotel is in great shape, from the rooms to the lobby to the pool area, where we spent about 3 hours with the kids before bedtime. Breakfast was excellent. This hotel is an excellent value and is in top shape.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, August 7, 2012
Dear Jdboyd777,

Thank you so much for the wonderful compliments you've given the staff and the hotel! Im pleased that you noticed and and appreciated the extra little touches in the room to help you feel comfortable and "At-home". We'd like for each stay to be a positive and memorable experience for each guest we have stay here. How great that you and your children were able to so thoroughly enjoy the pool and the breakfast! We sure hope to see you and your family again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Ontario Airport

Address: 1811 East Holt Boulevard, Ontario, CA 91761
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ontario
#1 Romantic Hotel in Ontario
#1 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Ontario Airport 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more   less 
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Also Known As:
Comfort Suites Ontario Airport Hotel Ontario

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