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“Still the Best Place to Stay!” 5 of 5 stars
Review of Comfort Suites Ontario Airport

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Comfort Suites Ontario Airport
2.5 of 5 Hotel   |   1811 East Holt Boulevard, Ontario, CA 91761   |  
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Ranked #2 of 41 Hotels in Ontario
Bellingham, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Still the Best Place to Stay!”
5 of 5 stars Reviewed November 4, 2011

I used to travel for business a few years ago and would stay here as it was brand new and had a great staff. Well, I am on the road again and had a chance to stay here again and nothing's changed. Joan, the Manager, is still running the place like it's home. Still a friendly staff with great personalities, very well upkeep as it does not even appear to be 3-4 years old even. Still looks like new. Great access to/from the airport and pretty close to Ontario Mills for a large selection of eateries. It is definitely worth stopping in for a night or two. I know my number 1 place for staying in the LA area is this place. It is worth the drive into and out of the city, andalso Ontario airport is the easiest to fly in/out of for all of southern CA.

Room Tip: I like the 1st and 3rd floor as they have the ice machines.
See more room tips
  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, December 1, 2011
We are only #1 because of the amazing guests we have to stay like you. We appreciate the loyalty that you give our hotel and look forward to your return visit.
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404 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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  • English first
  • French first
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English first
OKC, OK
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed October 27, 2011

We booked this room through hotels.com. We were required to pay in advance and were sent a confirmation number and also a follow-up email from hotels.com saying our room was secure.
We arrived at 10 p.m. after a series of travel delays to be told that they had oversold the hotel, and had no room for us. The night manager said he was going into the back room to get us warm, fresh baked cookies "for being so understanding." He then returned to say here were no cookies, after all - haha! We were sent down the road to a hotel with no included breakfast.
Won't book here again, and won't use hotels.com, either.

Stayed October 2011, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, November 11, 2011
I am very sorry you experienced this in the Ontario area. Unfortunately, we were not sold out and would have no reason to walk anyone to another hotel. We do not give cookies to guests at check in nor do we have a male General Manager. We apologize for the misunderstanding in our area.
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New Orleans
Top Contributor
93 reviews 93 reviews
49 hotel reviews
Reviews in 53 cities Reviews in 53 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed October 2, 2011

This is a nice new hotel. The staff is very helpful & friendly. The rooms are clean and stylish. The bathrooms are also new & clean. I appreciated having a microwave & fridge in the room. The beds were very comfortable with lots of pillows. Breakfast was satisfying and offered a nice variety. I would definitely stay here again!

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, October 5, 2011
As a traveling guest we know it is always hard not to have the luxuries of home. Each room is designed to be your home away from home. Thanks for staying with us.
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Tigard, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2011 via mobile

After a 6 hour drive from Phoenix and arriving to find the hotel that my wifes employer booked for her conference presented us with not one but two disgustingly dirty rooms (stains on sheets and blood on the wall --- Radisson) I hopped on trip advisor to find another hotel to stay in on our own dime.

Wow all I can say is increadible. This place is by far the best value and one of the nicest rooms I have stayed in.

I travel frequent and stay in high quality hotels. This hotel certainly fits that bill but without the price.

By far the cleanest hotel that I have ever stayed in. My three year old spilled water on a night stand and we grabbed a towel to clean it up. Well we lifted the lamp and wiped it off as well as the table. We looked at the towel and to our amazement there wasn't a spec of dust on it. If SUPER CLEAN was an award this place would get it.

Not to mention the staff was the friendliest people I have encountered at checkin and was extremely accommodating even offering a shuttle to the convention center.

They had great tips on what to do with my 3 year as well.

They have great room setup with desks, fridges, large 42" LCD tv's with real cable tv (not typical hotel tv), a couch coffee table etc.

They even have a snack, mini-Store for last minute items.

I couldn't say enough good things about this place. Ample parking close to restaurants, the airport, and convention center make this the ideal place to stay in the area.

Thank you for saving our trip to Ontario!

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, October 5, 2011
Wow!!! We were so lucky to have a guest like you. It is always a pleasure to have families in our hotel. I am glad that we have attractions in the area for the whole family especially your 3 year old. Thank you so much for acknowledging how clean our rooms and how it does make a difference. We strive to make every guest experience memorable. Hope to see your family back with us soon.
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Seattle, WA
Top Contributor
85 reviews 85 reviews
39 hotel reviews
Reviews in 48 cities Reviews in 48 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed September 11, 2011

This hotel is about value and service. It is not luxurious but I give it 5 stars because I have paid twice as much as we paid for our room here (in similar locations) but never have been as satisfied. First, everyone is helpful. Second, there is definite pride in this hotel. It's clean, well cared for and the breakfast buffet is tended regularly. Finally, the hotel is comfortable for the guests. There is a small pool, a laundry room, 2 computers to use in the lobby (no one under 18 allowed, which was a bit of an issue for us), and a lobby/breakfast room that is adequate for the number of guests using it. The location is probably the only drawback--but if you need to be in Ontario, check this place out.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, October 5, 2011
Ontario is centrally located and we are thrilled you had a reason to visit. We take pride in the cleanliness of our hotel and hope to see you again. Thank you for making us your hotel of choice. Hopt to see you soon.
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Eugene, Oregon
1 review
5 of 5 stars Reviewed August 1, 2011

I travel full time for business and have always stayed at more expensive Hotels. A friend told me about this Comfort Suites and the deals from Choice Hotels. I was so pleasantly surprised from the very first. The staff were more attentive and bent over backwards to make my stay more than comfortable. I have not seen that service in Hotels at twice the price.

The hotel is pretty new so the furniture and big screens are very nice. The free breakfast was much more than the normal continental breakfast.

My business requires me to get to auctions throughout the Los Angeles, Orange and Riverside Counties and throughout the Inland empire. It is great to be able to fly into Ontario airport and stay at one centrally located hotel instead of needing to check in and out of multiple hotels every week.

I would recommend this hotel to all business travelers who need to spend much of their time in a hotel and also to any couple or family that wants to be pampered at a price that is unexpectedly reasonable.

This hotel is the reason I now stay only at Comfort Suites and Choice Hotels everywhere I travel.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, October 5, 2011
It is a pleasure having our auction guests come each week and make this their second home. You are part of our family and we look forward to seeing you each week. Thank you for taking the time out of your busy schedule to share your comments with other auction dealers.
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Mrytle Beach
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 21, 2011 via mobile

We really enjoyed our stay. Upon check in Bill could not have been more professional finding rooms for a family that all wanted to be together. Erica makes sure the fabulous breakfast is hot, delicious, and always fully stocked and the area very clean. Thanks..no wonder you win all the awards for the best hotel stay in the choice family of hotels!

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caa15, General Manager at Comfort Suites Ontario Airport, responded to this review, October 5, 2011
Upon arrival, we always make sure that you and your family with have a memorable experience with us. We guests like you we are able to be the number #1 hotel. It is fun to see families traveling together and making memories.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Ontario Airport

Address: 1811 East Holt Boulevard, Ontario, CA 91761
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Ontario
#3 Family Hotel in Ontario
#3 Business Hotel in Ontario
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Ontario Airport 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more   less 
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Also Known As:
Comfort Suites Ontario Airport Hotel Ontario

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