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“Country Inn is fantastic” 5 of 5 stars
Review of Country Inn & Suites by Carlson at Ontario Mills

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Country Inn & Suites by Carlson at Ontario Mills
2.5 of 5 Hotel   |   4674 Ontario Mills Parkway, Ontario, CA 91764   |  
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Ranked #4 of 41 Hotels in Ontario
Oceanside, California
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Country Inn is fantastic”
5 of 5 stars Reviewed January 7, 2014

I was flying from Ontario Airport to Seattle over the holidays. I called the hotel to confirm information. I had booked the parking prior to calling. I decided to spend the night close to Ontario Airport. Not only did the hotel offer an exceptional rate, they paid for my 5 days of parking...underground no less so the car was totally clean and secure. I saved a lot of money, and the stay was exceptional. Very Very helpful front desk, they obviously take pride in this hotel. The room was spotless, very pleasant and very clean, there was a refrigerator, Microwave and coffee maker, anything you needed they had it. They also offered a "real" hot breakfast the next morning which was great to be able to enjoy this before leaving for the airport. Not only was the hotel great, but the drivers were helpful as we have someone who is mobility challanged. I called upon my return they picked us up within 15 minutes and I drove the car out with no hassle.
The location of this hotel is across the street from Ontario Mills shopping which I took full advantage of. It was just before Christmas and I have never had so much fun in a crowd in my life. I also spent alot of money. I will be staying at this hotel again when I travel out of Ontario and depending on where I am going, I will try and find other Country Inn & Suites Hotesl by Carlson. PLUS>>>>the front area had a wonderful fireplace and seating.

Room Tip: Our room backed to the freeway but was so quiet, all the rooms are good, the insulation is great in...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, January 8, 2014
Thank you for sharing your information about our Parking Special at the Country Inn & Suites - Ontario Mills. It's true that we are the only hotel in Ontario that offers an underground parking garage to keep your vehicle clean and secure while away on vacation and we are so happy to hear that it met your needs exactly and saved you some money as well! We appreciate your kind comments about our staff. Our staff cares very deeply about our hotel and our guests and try to treat our guests as if they were welcoming them into their own home. We are glad to hear that you were able to take advantage of our proximity to the Ontario Mills Mall right before the holidays too! That mall is always hopping and they have some wonderful deals! It sounds as if we will be seeing you again when you are flying out of Ontario Airport so we look forward to seeing you again soon!!!
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227 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed January 4, 2014 via mobile

When we arrived we were warmly greeted with a smile by Vincent at the front desk. During our stay he remembered us and greeted us by name every time. It's fantastic customer service like Vincent's that keeps us staying at this establishment over and over. Thank you, Vincent!

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, January 6, 2014
Thank you so much for taking the time to submit a review of your stay at our hotel. We are thrilled to hear that Vincent gave you great customer service and made your visit that much more special. I will share your comments with him. Thank you for giving me the opportunity to recognize him for a job well done! We look forward to seeing you again soon!
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Clovis, California
Top Contributor
85 reviews 85 reviews
19 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 14, 2013

As you enter the Lobby you immediately think you in a B&B, coffee, tea and cookies are at a table awaiting for you. The Lobby looks like a B&B country feeling. Off to the left is the dining area, that too gives you a country feeling. When they say hot breakfast they mean it. The selection was great and every day they change it up some. We had the suite. How wonderful a large flat screen TV in each room. The beds are great including the pillows. The room was immaculate. The living room had a couch and a wonderful easy chair, there was also an easy chair in the bedroom. This place had a great refrigerator with a real freezer. The bathroom was spacious and the sink area was large enough for two people to spread out their things. The tub had a great shower head and you could get the water hot enough to enjoy your shower. I almost forgot on the second day the maid made us a dog out of towels that sat in the easy chair in our bedroom when we returned that evening. What a nice surprise.

This was our first visit and we signed up for the club membership so we can earn points for free night. As a frequent travelers we will be looking for Country Inns to stay. They have a new customer.

Room Tip: Our room was on the top floor and in the middle, apparently they have soundproof windows because we...
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, December 17, 2013
We are thrilled to hear that you enjoyed your first stay with Country Inns & Suites so much! We try to provide our guests that little touch of home that allows them to relax and enjoy their stay. Now that you have become a Club Carlson member, we hope you have the opportunity to enjoy our hundreds of hotels and "Country" hospitality wherever you travel. We look forward to seeing you again soon!
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Orange, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2013

Everything about my stay was perfect. Very clean, great customer service, and little extras like cookies and hot chocolate and coffee in the lobby area. Also a nice and cozy sitting area with a fireplace.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, December 17, 2013
Thank you so much for submitting a review of our hotel on TripAdvisor. We are happy to hear that you enjoyed your stay so much and that our cozy atmosphere made you feel at home. We appreciate you taking the time to share your experience with other travelers looking for hotels in Ontario and hope you will stay with us again if your travels bring you back to our area.
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Glasgow, United Kingdom
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 6, 2013 via mobile

Nice place to stay. Helpful staff good breakfast and very comfy beds. Air con is a bit noisy but this is common in US hotels.
Very convenient for the nearby shopping and places to eat. I would certainly stay there again if in the area.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, December 17, 2013
Thank you so much for taking the time to submit a review of your stay at the Country Inn & Suites by Carlson - Ontario Mills. We are so happy to hear that you enjoyed your stay and will consider us again when traveling to our area. Our repeat guests are what keep us in business and we appreciate you sharing your positive experience to encourage others to give us a try. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 6, 2013

Stayed for a night at the end of a long road trip and proved to be a great choice. Hotel layout was a real pleasure with the lobby especially being extra cool with its homestyle look.Perfect position opposite Ontario Milss Mall/Outlets and within walking distance to a variation of restaurants.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, December 17, 2013
We are happy to hear that we were able to host you at the end of your long trip and that you found our hotel relaxing and inviting. We hope that you will consider our hotel again when traveling to the Ontario, California area.
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Hartford, CT
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 1, 2013

As a family, we rented three rooms at this Country Inn & Suites to be centrally located for a family reunion. Certainly not the Ritz Carlton however an excellent value for the cost. The continental breakfast was fair but surprising to have one at all considering the low cost of the rooms. We were allowed to utilize the dining area one evening for a small private party of 15 for no charge. That amazing thing about this hotel was the staff. From the manager, desk clerk and maid staff, everyone was extremely helpful and accomodating. The rooms here were standard size and very clean. Ontarion Mills / mall is right across the street therefore convenient and an easy walk. There are other opitions in this area however, I think this hotel is the best bang for the buck. I feel the need to repeat, "The staff was amazing."

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review, December 17, 2013
Thank you so much for your kind review of your stay at our hotel and our staff. I will definitely pass on your comments to the staff and am thrilled that you and your family enjoyed our hospitality. We may not be as well known as some of the others but our goal is to make our guests remember us by our friendly and accommodating staff. We are so happy that we were able to contribute to a successful family trip! We hope to see you all again real soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson at Ontario Mills

Address: 4674 Ontario Mills Parkway, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ontario
#6 Romantic Hotel in Ontario
#10 Family Hotel in Ontario
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson at Ontario Mills 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Come home to the "Country" in this beautiful 115 room hotel with 34 suites. The interior is decorated in warm country decor with living room areas surrounding cozy fireplaces to sit and visit with friends or colleagues. The outside pool and whirlpool offer our guests year round California sunshine and our proximity to the Ontario Mills Mall, Auto Club Speedway and Citizen Bank Arena offers 200+ shopping, entertainment and dining options. Our staff takes pride in providing exceptional customer service to our guests offering a hot breakfast buffet, High Speed Internet, parking and shuttle service to and from the Ontario International Airport and the Ontario Mills Mall all free of charge. Whether you are traveling for business or pleasure, staying for one night or a week, we will provide you with the service and amenities that make you feel right at home. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson At Ontario Mills Hotel Ontario
Country Inn And Suites By Carlson At Ontario Mills
Country Inn Ontario Mills

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